Ordered my food through drive through and everything went okay. Got to the window and was gonna pay. Price was originally around $12, which I thought was a little ludicrous because I had ordered the $6 meal bundle thing and another medium drink. After I had scanned the code on my phone for a free medium drink (the thing you get when you sign up for the app), i was shocked to see it only go down to around $11. After I paid and got my receipt, I saw that they charged me individually for every thing included in the meal bundle, so I paid over $8 for that, and then on top of that, I didn't get the other drink for free either. Also the drinks tasted horrible, they had a chemical taste, almost like cough syrup, and they didn't mix my drinks at all.
Atmosphere: 1
Food: 1
Service: 3
James Alfano
They definitely need to train their employees better. I was standing at the front counter, and they took no fewer than two drive-through orders ahead of me. Then, they completely ignored me. When I asked them about it, they were not apologetic at all and in fact were rude.
Zach Davis
Great costumer service and fast fresh food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Coffee Roll, Apple Fritter, Coolatta, Wake-Up Wrap - Egg and Cheese, Munchkins Donut Hole Treats, English Muffin, Muffins, Croissant, Chicken Bacon & Cheese Croissant Stuffer, Sourdough Breakfast Sandwich, Egg and Cheese, Dunkin' Refreshers, Hazelnut Iced Coffee, Toasted Almond Cold Brew, Caramel Iced Macchiato, Assorted Half Dozen or Dozen Donuts, Brownie Batter Donut, Donuts, Bagels
The Policia
I didn't actually go to the Dunkin donuts,I just made a purchasefrom the convenience store. Dunkin is in the same site. But it looked clean, full options. I'll be driving this route a bit often now, so I'll go in and get photos and a full better review later this week.
Update Aug 2023: so I pulled up to get a couple coffees. I didn't realize there's a drive thru bc I didn't really see any sign for it. But I drove up to the speaker and wasn't greeted or anything. Nothing out of the ordinary these days, this generation of customer service is anything but usually! so I spoke a couple "hello"'s but nothing. So I thought, maybe the drive thru isn't open and maybe that's why I saw no sign?? So I pulled up and parked and went inside. I was the only one in line so walked right up but they were quite busy. I guess with online and app orders. What I noticed immediately is the drive thru was not only open, there was like 3 people manning it! So not sure what that's about! A lady came up to me, Carmendi or some similar name. I don't know, but she didn't greet me and the entire time I gave my order she never even looked at me.- head down or eyes gazing past me. I ordered a medium decaf and a small regular hot coffee, and 3 blueberry munchkins. I got the munchkins quickly. The coffees took quite a while. I'm assuming maybe the coffee wasn't still brewing. I'm not sure. Finally I got my drinks. I think she forgot to put the equals in bc they weren't sweet at all. I shook and everything but nothing. By then I was already gone though and not going back. Only positive, she gave me 1 extra munchkin.
Parking: It's a gas station with a convenience store and dunkin is located inside.
Atmosphere: 3
Food: 4
Service: 2
Heidy Rodriguez
The person who serve us is called FANIA, she has very bad customer service she was talking to me with a lot attitude and rushing me to complete my order. I had really bad experience with her.
Atmosphere: 1
Food: 3
Service: 1
Priscilla James
Many years here. You dont have to wait too long even during the peak hours.
May J
they have THE best donuts!!!!
Atmosphere: 5
Food: 5
Service: 5
Sharon Michelle
Good Dunkin. The staff here are very friendly right now.
I didn't actually go to the Dunkin donuts,I just made a purchasefrom the convenience store. Dunkin is in the same site. But it looked clean, full options. I'll be driving this route a bit often now, so I'll go in and get photos and a full better review later this week.
Parking: It's a gas station with a convenience store and dunkin is located inside.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Donuts
Daniel Hensel
I am a local to Bethel, and I have been coming to this Dunkin for 3 years. I got here for the convenience and friendly staff. My coffee has always been 6.30$ a large coffee with two shots of espresso added. Today it was 8.44$ I asked the employee why it was so much. He said “ the owners raised the prices “ I am disgusted and appalled of the greed of the people who own and run this store. There are plenty of good coffee places around town that are far cheaper that treat locals right. It’s disgusting that you would think it’s okay to rip off good hard working people. Almost 9$ for a cup of coffee. This is one of the busiest locations in bethel/ Danbury. Now you want more money from people. You have no business being in this town trying to squeeze the money out of the good hard working people who live and work here. Absolutely deplorable.
Atmosphere: 1
Food: 1
Service: 1
rich burk
I was there today 7/6/23, waiting in line, one girl was on the food line, which is her job the other girl was working drive thru, a girl was behind the counter, looked right at me, didn't say anything, like I will be right with you and grabbed a spoon to mix the iced tea, if she said something to me I would have waited. I looked behind me and there were four people behind me, I feel sorry for them. I left the line and got cold coffee in a bottle, I was looking for a hot cup of coffee. Paulo needs to come back, I'm sorry, there isn't no management there anymore.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Bagels
Kevin Keohan
Walked up to counter. Employee ignored me. Second employee walked they some language, other than English. Still not addressed by anybody I just left. I miss Paulo.
PharmaceuticalToast
Didn’t ring up half my order than tried telling me that I didn’t order it. Sorry either you or your headset is messed up dude :(
Ordered my food through drive through and everything went okay. Got to the window and was gonna pay. Price was originally around $12, which I thought was a little ludicrous because I had ordered the $6 meal bundle thing and another medium drink. After I had scanned the code on my phone for a free medium drink (the thing you get when you sign up for the app), i was shocked to see it only go down to around $11. After I paid and got my receipt, I saw that they charged me individually for every thing included in the meal bundle, so I paid over $8 for that, and then on top of that, I didn't get the other drink for free either. Also the drinks tasted horrible, they had a chemical taste, almost like cough syrup, and they didn't mix my drinks at all.
Atmosphere: 1
Food: 1
Service: 3
They definitely need to train their employees better. I was standing at the front counter, and they took no fewer than two drive-through orders ahead of me. Then, they completely ignored me. When I asked them about it, they were not apologetic at all and in fact were rude.
Great costumer service and fast fresh food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Coffee Roll, Apple Fritter, Coolatta, Wake-Up Wrap - Egg and Cheese, Munchkins Donut Hole Treats, English Muffin, Muffins, Croissant, Chicken Bacon & Cheese Croissant Stuffer, Sourdough Breakfast Sandwich, Egg and Cheese, Dunkin' Refreshers, Hazelnut Iced Coffee, Toasted Almond Cold Brew, Caramel Iced Macchiato, Assorted Half Dozen or Dozen Donuts, Brownie Batter Donut, Donuts, Bagels
I didn't actually go to the Dunkin donuts,I just made a purchasefrom the convenience store. Dunkin is in the same site. But it looked clean, full options. I'll be driving this route a bit often now, so I'll go in and get photos and a full better review later this week.
Update Aug 2023: so I pulled up to get a couple coffees. I didn't realize there's a drive thru bc I didn't really see any sign for it. But I drove up to the speaker and wasn't greeted or anything. Nothing out of the ordinary these days, this generation of customer service is anything but usually! so I spoke a couple "hello"'s but nothing. So I thought, maybe the drive thru isn't open and maybe that's why I saw no sign?? So I pulled up and parked and went inside. I was the only one in line so walked right up but they were quite busy. I guess with online and app orders. What I noticed immediately is the drive thru was not only open, there was like 3 people manning it! So not sure what that's about! A lady came up to me, Carmendi or some similar name. I don't know, but she didn't greet me and the entire time I gave my order she never even looked at me.- head down or eyes gazing past me. I ordered a medium decaf and a small regular hot coffee, and 3 blueberry munchkins. I got the munchkins quickly. The coffees took quite a while. I'm assuming maybe the coffee wasn't still brewing. I'm not sure. Finally I got my drinks. I think she forgot to put the equals in bc they weren't sweet at all. I shook and everything but nothing. By then I was already gone though and not going back. Only positive, she gave me 1 extra munchkin.
Parking: It's a gas station with a convenience store and dunkin is located inside.
Atmosphere: 3
Food: 4
Service: 2
The person who serve us is called FANIA, she has very bad customer service she was talking to me with a lot attitude and rushing me to complete my order. I had really bad experience with her.
Atmosphere: 1
Food: 3
Service: 1
Many years here. You dont have to wait too long even during the peak hours.
they have THE best donuts!!!!
Atmosphere: 5
Food: 5
Service: 5
Good Dunkin. The staff here are very friendly right now.
Atmosphere: 4
Food: 3
Service: 5
Parking: Good
Always care for customer
Restaurantji Recommends
I didn't actually go to the Dunkin donuts,I just made a purchasefrom the convenience store. Dunkin is in the same site. But it looked clean, full options. I'll be driving this route a bit often now, so I'll go in and get photos and a full better review later this week.
Parking: It's a gas station with a convenience store and dunkin is located inside.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Donuts
I am a local to Bethel, and I have been coming to this Dunkin for 3 years. I got here for the convenience and friendly staff. My coffee has always been 6.30$ a large coffee with two shots of espresso added. Today it was 8.44$ I asked the employee why it was so much. He said “ the owners raised the prices “ I am disgusted and appalled of the greed of the people who own and run this store. There are plenty of good coffee places around town that are far cheaper that treat locals right. It’s disgusting that you would think it’s okay to rip off good hard working people. Almost 9$ for a cup of coffee. This is one of the busiest locations in bethel/ Danbury. Now you want more money from people. You have no business being in this town trying to squeeze the money out of the good hard working people who live and work here. Absolutely deplorable.
Atmosphere: 1
Food: 1
Service: 1
I was there today 7/6/23, waiting in line, one girl was on the food line, which is her job the other girl was working drive thru, a girl was behind the counter, looked right at me, didn't say anything, like I will be right with you and grabbed a spoon to mix the iced tea, if she said something to me I would have waited. I looked behind me and there were four people behind me, I feel sorry for them. I left the line and got cold coffee in a bottle, I was looking for a hot cup of coffee. Paulo needs to come back, I'm sorry, there isn't no management there anymore.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Bagels
Walked up to counter. Employee ignored me. Second employee walked they some language, other than English. Still not addressed by anybody I just left. I miss Paulo.
Didn’t ring up half my order than tried telling me that I didn’t order it. Sorry either you or your headset is messed up dude :(
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