I ordered a custom cake for my daughter's 21st birthday and made some changes (color) with more than 48 hours notice and with the owner's approval. When we went to pick up the cake, not only did the bakery get the color completely wrong (supposed to be blue and they made it pink), but when I brought it to their attention, the owner was dismissive and condescending. Rather than apologize or offer any sort of solution, I was met with disrespect and a tone that made it clear he didn't care about my concerns.
I asked for my money back which he refunded. My family and I have gotten all of our cakes from this bakery for the past 20 yrs. In the past, his father would've taken the cake to the back and redo the cool whip frosting with the blue decorations without any hesitation. I was upset and I let him know. When I walked out, he followed me outside to take a picture of my car. At this time it started to feel like harassment and I left.
I understand mistakes happen, but how a business handles those mistakes matters. In this case, the lack of accountability and basic courtesy was unacceptable. I won't be returning, and I wouldn't recommend this place to anyone who values professionalism or customer service. I will let everyone I know about this horrible experience as word of mouth if a powerful thing.
Kristi James
It truly saddens me to leave this review. I remember when this bakery was a Bloomfield gem—I used to come here regularly for Italian cookies, cupcakes, and fresh bread. On Saturday, I stopped in to treat my daughters to cupcakes and picked up a slice of cake for myself. Unfortunately, the cake was dry and tasted stale, and the cupcakes were dry and frosting was hard. The good thing is the customer service is still pleasant. This place once felt like a staple in the community, and I hope it finds its way back to the quality and charm it used to have.
Kimberly DeVault
This bakery is an area favorite (people vome from outside Bloomfield because of their authentic italian bakery vibe - and flavors! From cakes to canoli, they have it all. Family owned and run, places like this make a community all the sweeter.
Daley Whitaker
This place use to be really good! They always had awesome cannolis, cookies and many other sweet treats. Unfortunately, I came here recently and the quality of the food really has gone down hill. I ordered a cannoli and it had turned bad. The cannoli cream was hard and sour. Really unfortunate that the quality has become so unacceptable.
Debbie Petersen
Old Italian bakery. We got a variety of cookies.
Suma
Cannoli were awesome 👍👍
Monique Banaga
Been a long time customer but the last couple times have been less than ideal. I ordered a graduation cake in May. I called to make sure the cake was ready and they said yes. I drive 40 minutes to pick up a cake that did not exist. This time I came to pick up a birthday that I called about the evening before for confirmation and they’re closed.
Samantha Dale
I bought 2 slices one coconut pineapple the other cannoli cheesecake the OWNER himself served us and gave us stale cake. I tried calling. I’m 20 minutes from the bakery and he hung up on us then took the phone off the hook
Andrew Dalessio
Very good desserts.i also think the pizza and Italian bread.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Red Velvet Cake, Carrot Cake, Pepperoni Pizza, Cannoli
David Garrido Cid
Our favorite place for canolis. Amazing cookies and all kinds of cakes/desserts.
They have really good quality bakery items in town. You should try here.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cannoli
Jessica B
There is a Spanish older lady there not very welcoming!! Acts like she does not understand a customer when speaking clearly to place an order and that’s standing right in front of her!! Tried calling the place but phone is purposely put on busy! Not very convenient to say the least. Thank goodness cakes are worth still coming to this place!
Atmosphere: 1
Food: 5
Service: 1
Alfred Williams
Ordered a chocolate cake on 12 /11 to say thanks Shante the cake is old the filling is leaking out and the cake is lopsided i would love to send picture to you
Food: 1
Recommended dishes: Chocolate Mousse Cake
Brian S
Been by three times when they should be open based on their posted hours, closed each time. Not planning to try a fourth time.
Service: 1
Eddie
Desserts are good but staff need a bit more training in service industry.
I ordered a custom cake for my daughter's 21st birthday and made some changes (color) with more than 48 hours notice and with the owner's approval. When we went to pick up the cake, not only did the bakery get the color completely wrong (supposed to be blue and they made it pink), but when I brought it to their attention, the owner was dismissive and condescending. Rather than apologize or offer any sort of solution, I was met with disrespect and a tone that made it clear he didn't care about my concerns.
I asked for my money back which he refunded. My family and I have gotten all of our cakes from this bakery for the past 20 yrs. In the past, his father would've taken the cake to the back and redo the cool whip frosting with the blue decorations without any hesitation. I was upset and I let him know. When I walked out, he followed me outside to take a picture of my car. At this time it started to feel like harassment and I left.
I understand mistakes happen, but how a business handles those mistakes matters. In this case, the lack of accountability and basic courtesy was unacceptable. I won't be returning, and I wouldn't recommend this place to anyone who values professionalism or customer service. I will let everyone I know about this horrible experience as word of mouth if a powerful thing.
It truly saddens me to leave this review. I remember when this bakery was a Bloomfield gem—I used to come here regularly for Italian cookies, cupcakes, and fresh bread. On Saturday, I stopped in to treat my daughters to cupcakes and picked up a slice of cake for myself. Unfortunately, the cake was dry and tasted stale, and the cupcakes were dry and frosting was hard. The good thing is the customer service is still pleasant. This place once felt like a staple in the community, and I hope it finds its way back to the quality and charm it used to have.
This bakery is an area favorite (people vome from outside Bloomfield because of their authentic italian bakery vibe - and flavors! From cakes to canoli, they have it all. Family owned and run, places like this make a community all the sweeter.
This place use to be really good! They always had awesome cannolis, cookies and many other sweet treats. Unfortunately, I came here recently and the quality of the food really has gone down hill. I ordered a cannoli and it had turned bad. The cannoli cream was hard and sour. Really unfortunate that the quality has become so unacceptable.
Old Italian bakery. We got a variety of cookies.
Cannoli were awesome 👍👍
Been a long time customer but the last couple times have been less than ideal. I ordered a graduation cake in May. I called to make sure the cake was ready and they said yes. I drive 40 minutes to pick up a cake that did not exist. This time I came to pick up a birthday that I called about the evening before for confirmation and they’re closed.
I bought 2 slices one coconut pineapple the other cannoli cheesecake the OWNER himself served us and gave us stale cake. I tried calling. I’m 20 minutes from the bakery and he hung up on us then took the phone off the hook
Very good desserts.i also think the pizza and Italian bread.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Red Velvet Cake, Carrot Cake, Pepperoni Pizza, Cannoli
Our favorite place for canolis. Amazing cookies and all kinds of cakes/desserts.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
They have really good quality bakery items in town. You should try here.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cannoli
There is a Spanish older lady there not very welcoming!! Acts like she does not understand a customer when speaking clearly to place an order and that’s standing right in front of her!! Tried calling the place but phone is purposely put on busy! Not very convenient to say the least. Thank goodness cakes are worth still coming to this place!
Atmosphere: 1
Food: 5
Service: 1
Ordered a chocolate cake on 12 /11 to say thanks Shante the cake is old the filling is leaking out and the cake is lopsided i would love to send picture to you
Food: 1
Recommended dishes: Chocolate Mousse Cake
Been by three times when they should be open based on their posted hours, closed each time. Not planning to try a fourth time.
Service: 1
Desserts are good but staff need a bit more training in service industry.
Atmosphere: 4
Food: 4
Service: 1
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