26 E Industrial Rd, Branford (203) 488-7705
Great wholesale seafood.also a great place to buy wholesale
Fresh fish always they get fish right off the boats, great place. Clams and oysters are local quality is great. Lobster are from Maine always great quality.
I originally called Connecticut Shellfish because I saw their truck in my town a coupe of days a week. So I called and spoke to Arnold, the sales manager. I asked him about a minimum order and he explained that they are in my area three days a week and as long as he made a few bucks it was fine. He never told me a specific dollar value. I have a Green Certified© restaurant I use specific seafood items. After going over my list with him he explained that Connecticut Shellfish has the best resources because of multiple locations and all the markets they are in. He assured me that they can get what I need. In the beginning of our relationship I ordered what they stocked in hopes of all the other items they optimistically promised me. Well those items never came through, even a year later. I even had to call Arnold a couple of times again. The second time I spoke to him he didn't remember our conversion, me or the items. Ok that may be understandable. So I gave him a refresher. I was working with Chris, my salesperson. I was asking him all the time about the items. All I got was dead ends. Now keep in mind these items would have increased my dollar volume with them drastically. After working with my first salesperson Chris for about 8 months I had to call Arnold to assign me a new salesperson. It was very frustrating at the least to deal with Chris. I have never met a salesperson with so many excuses on why I didn't get a call back. Not saying he didn't call me back, but why 4 or more hours later. The txt messages would come in at 9:30pm (and later) to follow up with a phone message I left him in the afternoon. I don't play games and asked for a new salesperson. Arnold told me that he told Chris not even account is for him and don't worry about it. Sorry as the sales manager you need to investigate and figure out if this happening to other accounts and improve customer service. I was never asked key questions that could have improved my relationship with them. Arrives my new salesperson Freddy. Both Freddy, and previously Chris, would try to sell me items that do not fit the sustainability of my menu. Salespeople are suppose to consult their accounts on items that they can use based on their needs. This never happened with Chris or Freddy. It was frustrating to get sales pitches on items that would never use. Remember Green Certified means I can only use sustainable species of fish. As for the the delivery driver Bill. He is always in a hurry. In a hurry to a point were he is just rude. When I'm not available to check in an order I would have my mother come down and take care of it. My mom is in her late 70's and just lives a quarter of a mile away. Bill was so impatience most days that he hated waiting for me to write a check. This was over 90% of the deliveries he would rush, complain and be downright miserable. I know time is money, but don't pressure the customer like this. My last order Freddy told me that I did not reach the minimum. What minimum I thinking SMH, Arnold told me no minimums from day one. I called my order in after hours and it was shipped the next day. Well Bill, the driver, was in his usual hurry. I was out of town so I had to call my mom. Bill called for a second time within 10 minutes. I told him my mom is on her way. My mom calls me less than 5 minutes later and Bill is gone and didn't leave the order. He has always left the order in the past. He was told by Freddy not to leave my order. I called Freddy, he blamed Arnold. I called Arnold very upset and explained my whole history with Connecticut Shellfish. I explained all the let downs and false promises and now this. He could care less and hung up on me. I called back and he told me he wasn't going to listen to me and to get lost. I called back and now the receptionist is in on this and told me his voicemail is full. I called the corporate office and spoke to Cathy and explained the whole situation. She responded with wow, as in
Get the fish
26 E Industrial Rd, Branford, CT 06405 (203) 488-7705
Great wholesale seafood.also a great place to buy wholesale
Fresh fish always they get fish right off the boats, great place. Clams and oysters are local quality is great. Lobster are from Maine always great quality.
I originally called Connecticut Shellfish because I saw their truck in my town a coupe of days a week. So I called and spoke to Arnold, the sales manager. I asked him about a minimum order and he explained that they are in my area three days a week and as long as he made a few bucks it was fine. He never told me a specific dollar value. I have a Green Certified© restaurant I use specific seafood items. After going over my list with him he explained that Connecticut Shellfish has the best resources because of multiple locations and all the markets they are in. He assured me that they can get what I need. In the beginning of our relationship I ordered what they stocked in hopes of all the other items they optimistically promised me. Well those items never came through, even a year later. I even had to call Arnold a couple of times again. The second time I spoke to him he didn't remember our conversion, me or the items. Ok that may be understandable. So I gave him a refresher. I was working with Chris, my salesperson. I was asking him all the time about the items. All I got was dead ends. Now keep in mind these items would have increased my dollar volume with them drastically. After working with my first salesperson Chris for about 8 months I had to call Arnold to assign me a new salesperson. It was very frustrating at the least to deal with Chris. I have never met a salesperson with so many excuses on why I didn't get a call back. Not saying he didn't call me back, but why 4 or more hours later. The txt messages would come in at 9:30pm (and later) to follow up with a phone message I left him in the afternoon. I don't play games and asked for a new salesperson. Arnold told me that he told Chris not even account is for him and don't worry about it. Sorry as the sales manager you need to investigate and figure out if this happening to other accounts and improve customer service. I was never asked key questions that could have improved my relationship with them. Arrives my new salesperson Freddy. Both Freddy, and previously Chris, would try to sell me items that do not fit the sustainability of my menu. Salespeople are suppose to consult their accounts on items that they can use based on their needs. This never happened with Chris or Freddy. It was frustrating to get sales pitches on items that would never use. Remember Green Certified means I can only use sustainable species of fish. As for the the delivery driver Bill. He is always in a hurry. In a hurry to a point were he is just rude. When I'm not available to check in an order I would have my mother come down and take care of it. My mom is in her late 70's and just lives a quarter of a mile away. Bill was so impatience most days that he hated waiting for me to write a check. This was over 90% of the deliveries he would rush, complain and be downright miserable. I know time is money, but don't pressure the customer like this. My last order Freddy told me that I did not reach the minimum. What minimum I thinking SMH, Arnold told me no minimums from day one. I called my order in after hours and it was shipped the next day. Well Bill, the driver, was in his usual hurry. I was out of town so I had to call my mom. Bill called for a second time within 10 minutes. I told him my mom is on her way. My mom calls me less than 5 minutes later and Bill is gone and didn't leave the order. He has always left the order in the past. He was told by Freddy not to leave my order. I called Freddy, he blamed Arnold. I called Arnold very upset and explained my whole history with Connecticut Shellfish. I explained all the let downs and false promises and now this. He could care less and hung up on me. I called back and he told me he wasn't going to listen to me and to get lost. I called back and now the receptionist is in on this and told me his voicemail is full. I called the corporate office and spoke to Cathy and explained the whole situation. She responded with wow, as in
Get the fish
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