Absolutely atrocious. I will never be going back to this Duchess. I came in on a Sunday at 1:40pm and ordered a BEC hashbrown and fried oreos. I waited for over 15 minutes and watched 5 other people receive their orders before me despite ordering after me. I lost my appetite and ended up asking for my money back and went up to Tomilsons. Duchess is a family business and if they had any decency they would respond to this terrible lack of service. Half the people working there looked high as a kite too. Business went way down hill.
Atmosphere: 2
Food: 3
Service: 1
Melitsa
Drive thru.
Food: 5
Service: 5
Recommended dishes: Hot Dog, Fries, Salad, Grilled Cheese
Sean Sullivan
Really good and
Atmosphere: 5
Food: 5
Service: 5
Xavier Mesura
When I came to order in the drive thru the lady was very rude and was rushing me to order then I waited 23 minutes in the drive thru just for 2 Bacon egg and cheese then i decided to come in so I could get my food quicker instead the lady inside tell me I should of waited for my food in the drive thru and it was wasted a time coming inside then they take another 15 mins to giving me my food. This Dutches need better management
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Crispy Chicken
Katie Mantz
Literally the worst duchess I have ever encountered. They are so unfriendly at the drive thru when you order, I question if I’m even being listened to. I ordered a double egg and double cheese sandwich and got just a regular egg and cheese, but paid the difference.I was in the drive thru and ordered my son a kids chocolate milk which is $1.99 and the size of my hand, but I did it anyway. The girl at the drive thru was confused?? I had to clarify 2 times a “KIDS CHOCOLATE MILK”I wait 10 minutes and finally pull up, as my son is close to being late for school. I trusted the drive thru cashier knew my order so he scanned my card. He THEN asked “you ordered the sausage egg and cheese right?” And I said “no.. a kids chocolate milk.” Then he says he can’t do a cash refund as it came to $7 and I’m broke. He didn’t even try to ask manager.The kids milk should have been complimentary and to be honest? The sandwich too. He then has the audacity after saying a refund in 2 days will be processed, “would you like to pay in cash for the milk?” I said “um I have no $ left? You charged me for something I didn’t order.” He then walks away without saying a word, and my son and I were going to be late so I drove off, after wasting 20 minutes.Horrible customer service. You are better off going inside if you want to support this awful establishment to ensure they do their job right. I’ve been to many Duchess’s before. Worst duchess EVER.
Atmosphere: 1
Food: 1
Service: 1
Juan Perez
So bad went to use the bathroom and no tissue I ordered a chicken ceaser salad and the dressing taste like mayo horrible throw my $11.00 salad out the window ?? never
Atmosphere: 1
Food: 1
Service: 1
Ayvett Santiago
French fries were barely warm and hamburgers were not fresh it was like they reheated it I can't tell the difference I was a bit hungry and I ate
Atmosphere: 4
Food: 1
Service: 4
Joshua Grossman
Best fast food you can get. Duchess distinguishes themselves from the more numerous chains by (a) hiring much better staff, and (b) serving actual food — bigger selection, prepared fresh, and just better quality.
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets, Hot Dog
Stephon Jackson
I see a lot of reviews that are very medium, which, of course I don’t understand, but I remember this restaurant when I was a kid even before it first opened in this very city, and for one thing I still rated extremely high, because it is one of the best restaurants in all of Connecticut!!Dietary restrictions: For restrictions that were implemented throughout the last 15 years, I would recommend let your server know before hand before you orderParking: For this particular location parking is limited, but most of the time you can find a simple space throughout the day
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Burger, Hot Dog
Irma Graham
Cross-Contamination for people with FOOD ALLERGIES I ordered a hot dogMy face swole
Worst Philly steak sandwich I ever had, they should take it off the menu. All you taste is the bread
Trinity Moses
Food isn’t up to par. Fries were extremely salty. Prices and food just don’t match. Needs a little TLC done to the place. Wouldn’t recommend.
Atmosphere: 3
Food: 2
Service: 3
Victor Hernandez
Great fast food, diner quality but faster.
Atmosphere: 2
Food: 3
Service: 3
Jesse Owen
You fell off just a little from before. The chilli isn’t as good as it was before compared to the prices going up. Seems like i’m getting less for more.
Atmosphere: 3
Food: 3
Service: 3
Pooh Jones
Pleasant drive thru staff. Food was piping hot like it should be.Long dog w/ cheese & bacon, fries, and a coke.
Absolutely atrocious. I will never be going back to this Duchess. I came in on a Sunday at 1:40pm and ordered a BEC hashbrown and fried oreos. I waited for over 15 minutes and watched 5 other people receive their orders before me despite ordering after me. I lost my appetite and ended up asking for my money back and went up to Tomilsons. Duchess is a family business and if they had any decency they would respond to this terrible lack of service. Half the people working there looked high as a kite too. Business went way down hill.
Atmosphere: 2
Food: 3
Service: 1
Drive thru.
Food: 5
Service: 5
Recommended dishes: Hot Dog, Fries, Salad, Grilled Cheese
Really good and
Atmosphere: 5
Food: 5
Service: 5
When I came to order in the drive thru the lady was very rude and was rushing me to order then I waited 23 minutes in the drive thru just for 2 Bacon egg and cheese then i decided to come in so I could get my food quicker instead the lady inside tell me I should of waited for my food in the drive thru and it was wasted a time coming inside then they take another 15 mins to giving me my food. This Dutches need better management
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Crispy Chicken
Literally the worst duchess I have ever encountered. They are so unfriendly at the drive thru when you order, I question if I’m even being listened to. I ordered a double egg and double cheese sandwich and got just a regular egg and cheese, but paid the difference.I was in the drive thru and ordered my son a kids chocolate milk which is $1.99 and the size of my hand, but I did it anyway. The girl at the drive thru was confused?? I had to clarify 2 times a “KIDS CHOCOLATE MILK”I wait 10 minutes and finally pull up, as my son is close to being late for school. I trusted the drive thru cashier knew my order so he scanned my card. He THEN asked “you ordered the sausage egg and cheese right?” And I said “no.. a kids chocolate milk.” Then he says he can’t do a cash refund as it came to $7 and I’m broke. He didn’t even try to ask manager.The kids milk should have been complimentary and to be honest? The sandwich too. He then has the audacity after saying a refund in 2 days will be processed, “would you like to pay in cash for the milk?” I said “um I have no $ left? You charged me for something I didn’t order.” He then walks away without saying a word, and my son and I were going to be late so I drove off, after wasting 20 minutes.Horrible customer service. You are better off going inside if you want to support this awful establishment to ensure they do their job right. I’ve been to many Duchess’s before. Worst duchess EVER.
Atmosphere: 1
Food: 1
Service: 1
So bad went to use the bathroom and no tissue I ordered a chicken ceaser salad and the dressing taste like mayo horrible throw my $11.00 salad out the window ?? never
Atmosphere: 1
Food: 1
Service: 1
French fries were barely warm and hamburgers were not fresh it was like they reheated it I can't tell the difference I was a bit hungry and I ate
Atmosphere: 4
Food: 1
Service: 4
Best fast food you can get. Duchess distinguishes themselves from the more numerous chains by (a) hiring much better staff, and (b) serving actual food — bigger selection, prepared fresh, and just better quality.
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets, Hot Dog
I see a lot of reviews that are very medium, which, of course I don’t understand, but I remember this restaurant when I was a kid even before it first opened in this very city, and for one thing I still rated extremely high, because it is one of the best restaurants in all of Connecticut!!Dietary restrictions: For restrictions that were implemented throughout the last 15 years, I would recommend let your server know before hand before you orderParking: For this particular location parking is limited, but most of the time you can find a simple space throughout the day
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Burger, Hot Dog
Cross-Contamination for people with FOOD ALLERGIES I ordered a hot dogMy face swole
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Hot Dog
Restaurantji Recommends
Worst Philly steak sandwich I ever had, they should take it off the menu. All you taste is the bread
Food isn’t up to par. Fries were extremely salty. Prices and food just don’t match. Needs a little TLC done to the place. Wouldn’t recommend.
Atmosphere: 3
Food: 2
Service: 3
Great fast food, diner quality but faster.
Atmosphere: 2
Food: 3
Service: 3
You fell off just a little from before. The chilli isn’t as good as it was before compared to the prices going up. Seems like i’m getting less for more.
Atmosphere: 3
Food: 3
Service: 3
Pleasant drive thru staff. Food was piping hot like it should be.Long dog w/ cheese & bacon, fries, and a coke.
Food: 5
Service: 5