Love the Portuguese bread and custards I get from here. Anytime I come visit home I make a stop here to bring back some.
Atmosphere: 4
Food: 5
Service: 4
Alexa Soberal
I ordered a large bungalow cake for my son's graduation party, but when it was picked up, it was placed in a regular large box instead of a proper cake box. We were concerned about transporting it in that box since it could slide around, but the staff reassured us it would be fine and even helped load it into the truck. Unfortunately, the cake didn't transport well.
When I called to report the issue, the woman who answered immediately blamed the transportation and was rude, even though we were respectful. She claimed they don’t carry cake boxes for large cakes because customers don't want to pay for them. As a bakery, it seems reasonable to expect large orders from time to time. She insisted that we bring the cake back, but the party had already started.
Here are the pictures. Based on the lack of customer service from the manager, I give this establishment 0 stars. I would recommend going elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Jason Merced
Horrible Horrible Horrible service. Please go elsewhere. I grew up around this neighborhood and remember when it was a family friendly business. That has changed.
That was the box they gave me (Pics). The look i gave the owner was of concern. I questioned it but was reassured it would be fine. I called back but was met with hostility. Then she lied to me and said I never paid for a cake box. I was never offered a cake box! For $100 cake I would think it comes with it.
Parking: Restaurant right next door gets super busy.
Atmosphere: 1
Food: 1
Service: 1
bp69hawk
Best FRESH bakery goods. Cranberry muffins are special, delicious hot or cold. It's nice to have a bakery to go to. The prices are great and the personnel are helpful. Hmmm, 😋
Food: 5
Service: 5
Julia Giardina
I ordered a heart shaped birthday cake for my daughter and it came out terrible. So disappointed in what I received.
Francisco Navarrete
Excellent service
Cary Martinez
STALE and old...
Food: 1
Service: 5
stephanie castro
Completely horrible! Bad customer service. They dont take accountability for their mistakes and blames the customer. Very unprofessional and lets not talk about management ??♀️ DO BETTER!
Christine Inman
Everything looks very nice..,, but everything I have bought here is stale! Every now and then I try again.,,,,, always the same thing…. Stale! Bread and rolls are fresh but forget everything else. Also there are frequently flies … even inside the pastry cases. Gross!
Atmosphere: 2
Food: 1
Service: 3
David Dupnik
Excellent bread products and cakes. Love the Portuguese rolls and breads, and, rye bread.
Staff is always so nice! We've ordered cakes from them a number of times, and every time, it has been executed perfectly. Their danishes and breads are to die for as well. Definitely a go to if you're in the area!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Kelly Hennessey
Always delicious and very fresh. I love their Éclairs and breads.
Dietary restrictions: Some gluten free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Cupcake with Vanilla Frosting and Rainbow Sprinkles, Birthday Cakes, Brownies, Yellow Cupcake with Chocolate Frosting, Italian Bread, Muffins, Christmas Cupcakes, Poppy Braid Sweet Bread, Macarons, Fruit Tarts
Ethan Sentell
The Italian sandwich is hands down the best sandwich I’ve ever had
Atmosphere: 5
Food: 5
Service: 5
Deirdre Ragsdale
I have always been a huge fan of this bakery but over the last couple years not only is there donuts and pastries old and stale but the service is not welcoming at all. They do not rotate or throw away old stuff and continue to sell stale products. There bread and rolls are fresh but DO NOT BUY ANY PASTRIES OR DONUTS!!!!! I also notified the owner and she was rude and constructive criticism clearly isn’t her strong suit. It’s sad cause they were at one point my favorite bakery.
Love the Portuguese bread and custards I get from here. Anytime I come visit home I make a stop here to bring back some.
Atmosphere: 4
Food: 5
Service: 4
I ordered a large bungalow cake for my son's graduation party, but when it was picked up, it was placed in a regular large box instead of a proper cake box. We were concerned about transporting it in that box since it could slide around, but the staff reassured us it would be fine and even helped load it into the truck. Unfortunately, the cake didn't transport well.
When I called to report the issue, the woman who answered immediately blamed the transportation and was rude, even though we were respectful. She claimed they don’t carry cake boxes for large cakes because customers don't want to pay for them. As a bakery, it seems reasonable to expect large orders from time to time. She insisted that we bring the cake back, but the party had already started.
Here are the pictures. Based on the lack of customer service from the manager, I give this establishment 0 stars. I would recommend going elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Horrible Horrible Horrible service. Please go elsewhere. I grew up around this neighborhood and remember when it was a family friendly business. That has changed.
That was the box they gave me (Pics). The look i gave the owner was of concern. I questioned it but was reassured it would be fine. I called back but was met with hostility. Then she lied to me and said I never paid for a cake box. I was never offered a cake box! For $100 cake I would think it comes with it.
Parking: Restaurant right next door gets super busy.
Atmosphere: 1
Food: 1
Service: 1
Best FRESH bakery goods.
Cranberry muffins are special, delicious hot or cold.
It's nice to have a bakery to go to. The prices are great and the personnel are helpful.
Hmmm, 😋
Food: 5
Service: 5
I ordered a heart shaped birthday cake for my daughter and it came out terrible. So disappointed in what I received.
Excellent service
STALE and old...
Food: 1
Service: 5
Completely horrible! Bad customer service. They dont take accountability for their mistakes and blames the customer. Very unprofessional and lets not talk about management ??♀️ DO BETTER!
Everything looks very nice..,, but everything I have bought here is stale! Every now and then I try again.,,,,, always the same thing…. Stale! Bread and rolls are fresh but forget everything else. Also there are frequently flies … even inside the pastry cases. Gross!
Atmosphere: 2
Food: 1
Service: 3
Excellent bread products and cakes. Love the Portuguese rolls and breads, and, rye bread.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Staff is always so nice! We've ordered cakes from them a number of times, and every time, it has been executed perfectly. Their danishes and breads are to die for as well. Definitely a go to if you're in the area!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Always delicious and very fresh. I love their Éclairs and breads.
Dietary restrictions: Some gluten free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Cupcake with Vanilla Frosting and Rainbow Sprinkles, Birthday Cakes, Brownies, Yellow Cupcake with Chocolate Frosting, Italian Bread, Muffins, Christmas Cupcakes, Poppy Braid Sweet Bread, Macarons, Fruit Tarts
The Italian sandwich is hands down the best sandwich I’ve ever had
Atmosphere: 5
Food: 5
Service: 5
I have always been a huge fan of this bakery but over the last couple years not only is there donuts and pastries old and stale but the service is not welcoming at all. They do not rotate or throw away old stuff and continue to sell stale products. There bread and rolls are fresh but DO NOT BUY ANY PASTRIES OR DONUTS!!!!! I also notified the owner and she was rude and constructive criticism clearly isn’t her strong suit. It’s sad cause they were at one point my favorite bakery.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Italian Bread
Great bakery! Good service and fresh baked goods!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
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