Usually, they are *meh*. Today, this all changed when me and my fiance went through the drive thru super quick. We Ordered a coffee, 2 wake-up wraps, glazed donut and a strawberry frosted through the mobile app (which I always use). Pulled up to the speaker, let them know I had a mobile order they advised us they did not have the syrup I wanted for the coffee (new churro). I said okay and went with my usual, no big deal. Pull up to the window, they have no idea what I ordered. They're asking us for payment, which I already paid through the app. So we let them know everything we ordered. Gives us the donut bag first, one glazed and a chocolate frosted. Fiance does not like chocolate, which is why she ordered STRAWBERRY frosted. Didn't ask if we wanted to substitute with anything, just made up our minds for us. Asked us what else we are waiting on. Reminded them AGAIN what the order was. After a minute, hands us the bag with the wake-up wraps, which were put in hashbrown wrappers. They were cold in the middle. Strike 3. Also, think the guy at the window was cooked out of his mind. I don't usually write reviews but this left a sour taste in my mouth for this awful dunkin.
Absolutely nasty I use to enjoy going to this dunkin I won't go back for awhile.
Carol Olsen
Pleasant staff, clean restaurant and decent prices.
Atmosphere: 5
Food: 5
Service: 5
Bruce Phillips
Friendly quick good service, fresh donuts. Fresh coffee.
Atmosphere: 5
Food: 5
Service: 5
Chuck H.
Struggles to make drinks correctly. The donuts are stale by 9am. Better to go to a different location.
Robin
Was here 11/11 @ 8:30am-waited exactly 18 minutes inside while new employee struggled to take my 2 drink orders and prepare. I understand learning on the job, but perhaps an acknowledgment to the customer such as “thank you for your patience. I am sorry for the delay as she is training” NOT “oh well they have to learn some time”….As you shout instructions how to make a $6.00+ beverage while mopping the floor. The wet floor with no sign to warn customers about as they walk in. I do not shop here often…and I’m glaringly reminded as to why. Do better Dunkin…please!
Atmosphere: 1
Service: 1
Jason Champany
You can expect to dish out four dollars for an extra large hot coffee here, more than a 30% increase from their prices a year ago, and a dollar more expensive than other Dunkin' Donuts locations in the area... and the drink you paid $4 for will likely be a cup of scalding hot, flavorless brown water. You're much better off making your own coffee than wasting your money here.
Karen Yearick
Love the app to order ahead of
Atmosphere: 5
Food: 5
Service: 5
Denise Gadreau
I just stopped in this Dunkin' Donuts for the first time last week, the first week of October of 2023. The store near me, never has what I want they're always out of it or they only get certain things on certain days. When I went to the Brooklyn Dunkin' Donuts, I found they had apple cinnamon filled donuts everyday. The one that I go to, doesn't, they only have them on Saturdays. I'd say it's a win-win for Brooklyn.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Charlie Sutton
Went in store to order. There were 4 people in front of me. It took 25 minutes to get out.
This location has good service, but definitely runs out of donuts quite often in the early afternoons, so if you want donuts make sure you get there early.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts
Scott Bellinger
Horrible customer service, from the team to the manager I spoke with.
Atmosphere: 1
Food: 1
Service: 1
Jacqueline Thomas
Attempted to go here after some shopping. First I tried to order an Arnold Palmer for my husband. This request was denied, because they don’t have that. Although you can clearly see lemonade and iced tea on their menu. A place that takes numerous complex coffee orders couldn’t fulfill two liquids in one cup. No other modifications. Ok, a bit lazy. Then we tried to order him a black iced tea with lemon. They didn’t have any lemon. Then I tried ordering a watermelon raspberry refresher made with black tea instead of green tea. But uh, oh. A small change in the order and I was met with contempt. So we decided to leave. With the economy the way that it is, small modifications should not be denied. Do better, I have never had any issue with ordering these specific drinks from other Dunkin’s. Which only proved to me that there was some insane level of entitlement coming from this specific location staff.
Atmosphere: 1
Food: 1
Service: 1
Jacqueline Pereira
Attempted to go here after some shopping. First I tried to order an Arnold Palmer for my husband. This request was denied, because they don’t have that. Although you can clearly see lemonade and iced tea on their menu. A place that takes numerous complex coffee orders couldn’t fulfill two liquids in one cup. No other modifications. Ok, a bit lazy. Then we tried to order him a black iced tea with lemon. They didn’t have any lemon. Then I tried ordering a watermelon raspberry refresher made with black tea instead of green tea. But uh, oh. A small change in the order and I was met with contempt. So we decided to leave. With the economy the way that it is, small modifications should not be denied. Do better, I have never had any issue with ordering these specific drinks from other Dunkin’s. Which only proved to me that there was some insane level of entitlement coming from this specific location staff.
Alexander P
I ordered extra crispy hash browns and received mashed potatoes (see attached picture).
Usually, they are *meh*. Today, this all changed when me and my fiance went through the drive thru super quick. We Ordered a coffee, 2 wake-up wraps, glazed donut and a strawberry frosted through the mobile app (which I always use). Pulled up to the speaker, let them know I had a mobile order they advised us they did not have the syrup I wanted for the coffee (new churro). I said okay and went with my usual, no big deal. Pull up to the window, they have no idea what I ordered. They're asking us for payment, which I already paid through the app. So we let them know everything we ordered. Gives us the donut bag first, one glazed and a chocolate frosted. Fiance does not like chocolate, which is why she ordered STRAWBERRY frosted. Didn't ask if we wanted to substitute with anything, just made up our minds for us. Asked us what else we are waiting on. Reminded them AGAIN what the order was. After a minute, hands us the bag with the wake-up wraps, which were put in hashbrown wrappers. They were cold in the middle. Strike 3. Also, think the guy at the window was cooked out of his mind. I don't usually write reviews but this left a sour taste in my mouth for this awful dunkin.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese, Croissant, Donuts
Absolutely nasty I use to enjoy going to this dunkin I won't go back for awhile.
Pleasant staff, clean restaurant and decent prices.
Atmosphere: 5
Food: 5
Service: 5
Friendly quick good service, fresh donuts. Fresh coffee.
Atmosphere: 5
Food: 5
Service: 5
Struggles to make drinks correctly. The donuts are stale by 9am. Better to go to a different location.
Was here 11/11 @ 8:30am-waited exactly 18 minutes inside while new employee struggled to take my 2 drink orders and prepare. I understand learning on the job, but perhaps an acknowledgment to the customer such as “thank you for your patience. I am sorry for the delay as she is training” NOT “oh well they have to learn some time”….As you shout instructions how to make a $6.00+ beverage while mopping the floor. The wet floor with no sign to warn customers about as they walk in. I do not shop here often…and I’m glaringly reminded as to why. Do better Dunkin…please!
Atmosphere: 1
Service: 1
You can expect to dish out four dollars for an extra large hot coffee here, more than a 30% increase from their prices a year ago, and a dollar more expensive than other Dunkin' Donuts locations in the area... and the drink you paid $4 for will likely be a cup of scalding hot, flavorless brown water. You're much better off making your own coffee than wasting your money here.
Love the app to order ahead of
Atmosphere: 5
Food: 5
Service: 5
I just stopped in this Dunkin' Donuts for the first time last week, the first week of October of 2023. The store near me, never has what I want they're always out of it or they only get certain things on certain days. When I went to the Brooklyn Dunkin' Donuts, I found they had apple cinnamon filled donuts everyday. The one that I go to, doesn't, they only have them on Saturdays. I'd say it's a win-win for Brooklyn.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Went in store to order. There were 4 people in front of me. It took 25 minutes to get out.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
This location has good service, but definitely runs out of donuts quite often in the early afternoons, so if you want donuts make sure you get there early.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts
Horrible customer service, from the team to the manager I spoke with.
Atmosphere: 1
Food: 1
Service: 1
Attempted to go here after some shopping. First I tried to order an Arnold Palmer for my husband. This request was denied, because they don’t have that. Although you can clearly see lemonade and iced tea on their menu. A place that takes numerous complex coffee orders couldn’t fulfill two liquids in one cup. No other modifications. Ok, a bit lazy. Then we tried to order him a black iced tea with lemon. They didn’t have any lemon. Then I tried ordering a watermelon raspberry refresher made with black tea instead of green tea. But uh, oh. A small change in the order and I was met with contempt. So we decided to leave. With the economy the way that it is, small modifications should not be denied. Do better, I have never had any issue with ordering these specific drinks from other Dunkin’s. Which only proved to me that there was some insane level of entitlement coming from this specific location staff.
Atmosphere: 1
Food: 1
Service: 1
Attempted to go here after some shopping. First I tried to order an Arnold Palmer for my husband. This request was denied, because they don’t have that. Although you can clearly see lemonade and iced tea on their menu. A place that takes numerous complex coffee orders couldn’t fulfill two liquids in one cup. No other modifications. Ok, a bit lazy. Then we tried to order him a black iced tea with lemon. They didn’t have any lemon. Then I tried ordering a watermelon raspberry refresher made with black tea instead of green tea. But uh, oh. A small change in the order and I was met with contempt. So we decided to leave. With the economy the way that it is, small modifications should not be denied. Do better, I have never had any issue with ordering these specific drinks from other Dunkin’s. Which only proved to me that there was some insane level of entitlement coming from this specific location staff.
I ordered extra crispy hash browns and received mashed potatoes (see attached picture).
Atmosphere: 3
Food: 1
Service: 2