Chipotle Mexican Grill
$ • MexicanAbout Chipotle Mexican Grill
Customers' Favorites
Build-Your-Own Chipotle
Chipotle Mexican Grill Reviews
86 ratings
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One of the worse chipotles. The seating area was extremely dirty with food covering the tables, and a giant puddle near the drinks so that it was impossible to get utencils or drinks without getting your shoes wet.
This location doesn't have iced tea.
Ordered online. Food was not ready at time it said it would be. Stood there for another 5 minutes before anyone said anything. Btw there were no customers in line so not like they were busy. Food was good though
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
Chipotle Mexican Grill is a new restaurant in Cheshire, Connecticut. Some customers report excellent experiences, describing it as a great addition to the area with a perfect, convenient location. The building is noted as very nice, clean, and modern, creating a great atmosphere. Reviews praise the food as incredibly delicious, satisfying, amazing, genuine, fresh, well-portioned, and made with care, with consistent, top-notch quality. The staff can be friendly, attentive, professional, and efficient, keeping things moving quickly. Some find the portion sizes stand out compared to other locations.
However, experiences vary significantly. Several reviews mention problems with service speed, describing it as a bit slow or horrible, with long waits and a lack of punctuality. One customer reported a 20-minute wait for a refund and an extra 20-minute delay for a takeout order of two quesadillas. There are accounts of order errors, such as being charged for an adult meal when ordering the kids Taco Bell, and issues like bowls leaking and forgotten napkins and forks. More serious complaints involve staff being rude, getting an attitude, getting loud with customers, and making disrespectful comments, with managers failing to correct employees or diffuse situations. This led to feelings of being disrespected and a perception of no accountability, with a poor atmosphere where some staff do not listen to managers. While some are confident the new team will improve, others would not recommend the restaurant, especially on a bad day, fearing it will go downhill if such service continues.