Placed a mobile order on Christmas not knowing they were closed. Reached out to customer care and they stated i needed to go to the restaurant directly for my refund. No problem. I get there and stand at the counter for a good 4 minutes with employees walking past me not greeting or anything. Finally the manager (Spanish man) tells a young girl to help me out, she had no idea what to do so she had him step in. He was absolutely horrendous. Telling me I couldn’t get my refund (almost $30 worth) because “they were closed that day” the entire point of me getting a refund- the app allowed the order to go through even though the store was closed. I had to swear at him and raise my voice to get the refund that customer care told me they would reach out to the store about. Not sure the disconnect. But the management sucks and they need to get it together. 0/10 stars. If you can’t be customer oriented then you need a new profession.
Lynne McCune
That burned part is the bun. This sandwich was for my mom who obviously couldn't eat it since it was inedible. After a call to report it, no apology. I will never return to that McDonalds.
Atmosphere: 1
Food: 1
Service: 1
Steve Naslund
It's McDonald's.
Atmosphere: 3
Food: 3
Service: 4
Marie Bedard
Always get my order wrong
Atmosphere: 3
Food: 2
Service: 2
Jake S
Machine Doesn’t take McDonald’s deals and when you try to ask the manager for help they just say “sorry you already used the code in the machine can’t help” makes sense.
Atmosphere: 1
Food: 1
Service: 1
Silas Bair
Every one was so pleasant and happy I got my food VERY fast and it was soooooo good the atmosphere was the BEST
Atmosphere: 5
Food: 5
Service: 5
Kellie Mckinnis
I come here almost every day but the when I have a issue, it could not be was not very helpful getting try to be helpful just refuse, but I bring my money here every day for my grandson before I pick him up from daycare
Atmosphere: 1
Food: 3
Service: 1
Fatma Ouazib
Bad service, the French fries that I ordered was not fresh, I asked the lady to change it for me, she just added a fresh one on the top of it !!!
Atmosphere: 1
Food: 1
Service: 1
Mark P
Worst service ever...they dont have a clue....go to any other mcdonalds for a better experience
Atmosphere: 1
Food: 1
Service: 1
DayanaraSocrates
I can't rate this establishment because I don't eat anything from here. I was just driving by.
I went to this Mcdonalds yesterday morning a quick stop before heading to work. I ordered a Steak egg and cheese bagel and a hashbrown there wasn't a line so I didn't think they could mess up my order. When I got on the highway and opened up the bag it was pies, no sandwich or hashbrown which were the only things I ordered. I called the restaurant to make them aware of their mistake, they asked if I could go back so they could fix it OfCourse I was unable to since I work 35 minutes from this McDonalds. I was back in the area in the evening so I stopped by to speak to a manager to see if I could get a refund or even credit as this the second time, I have had an issue at this location. Another employee came up and was translating for the manager. She was communicating to her employee in Spanish as if I did not understand what she was saying and wasn't communicating with me till I addressed her directly.
How can you ask a customer if they have a receipt when your staff at the window aren't giving them or even offering it to the customers. I had my phone with a picture of what they gave me, call log of when I called and bank statement. I was trying to show her my bank statement with their address, time stamped of when I purchased and how much I spent, and she just kept going back and forth with me about how I should have brought back the pies, and how I need to call next time (which I called in as soon as I seen THEIR MISTAKE). I normally don't ever ask for refunds or even take the time to complain, but her demeanor was unprofessional and the back and forth was uncalled for when it was not my mistake. Check your customers orders before just handing out any orders in the drive thru and you wouldn't have unhappy customers returning. I will never come back to this location. You have rude unprofessional people working here!
Atmosphere: 1
Food: 1
Service: 1
Brian Stafford
McDonald's allowed someone to sit and eat jn the restaurant with no shirt Not acceptable
The sign clearly stated shirts and shoes required
Atmosphere: 3
Food: 3
Service: 3
Astrid
The service at this McDonald’s is consistently disappointing. No one greets you when you walk in or pull up to the drive-thru, and the staff always seem uninterested or in a bad mood. It’s not just a one-time issue every visit, no matter the day or time, is the same. Basic customer service is clearly not a priority here.
Atmosphere: 1
Service: 1
William Shepard
Went here at 12:30pm. Both the chicken tenders and fries were luke warm. Not very appetizing.
Placed a mobile order on Christmas not knowing they were closed. Reached out to customer care and they stated i needed to go to the restaurant directly for my refund. No problem. I get there and stand at the counter for a good 4 minutes with employees walking past me not greeting or anything. Finally the manager (Spanish man) tells a young girl to help me out, she had no idea what to do so she had him step in. He was absolutely horrendous. Telling me I couldn’t get my refund (almost $30 worth) because “they were closed that day” the entire point of me getting a refund- the app allowed the order to go through even though the store was closed. I had to swear at him and raise my voice to get the refund that customer care told me they would reach out to the store about. Not sure the disconnect. But the management sucks and they need to get it together. 0/10 stars. If you can’t be customer oriented then you need a new profession.
That burned part is the bun. This sandwich was for my mom who obviously couldn't eat it since it was inedible. After a call to report it, no apology. I will never return to that McDonalds.
Atmosphere: 1
Food: 1
Service: 1
It's McDonald's.
Atmosphere: 3
Food: 3
Service: 4
Always get my order wrong
Atmosphere: 3
Food: 2
Service: 2
Machine Doesn’t take McDonald’s deals and when you try to ask the manager for help they just say “sorry you already used the code in the machine can’t help” makes sense.
Atmosphere: 1
Food: 1
Service: 1
Every one was so pleasant and happy I got my food VERY fast and it was soooooo good the atmosphere was the BEST
Atmosphere: 5
Food: 5
Service: 5
I come here almost every day but the when I have a issue, it could not be was not very helpful getting try to be helpful just refuse, but I bring my money here every day for my grandson before I pick him up from daycare
Atmosphere: 1
Food: 3
Service: 1
Bad service, the French fries that I ordered was not fresh, I asked the lady to change it for me, she just added a fresh one on the top of it !!!
Atmosphere: 1
Food: 1
Service: 1
Worst service ever...they dont have a clue....go to any other mcdonalds for a better experience
Atmosphere: 1
Food: 1
Service: 1
I can't rate this establishment because I don't eat anything from here. I was just driving by.
Restaurantji Recommends
I went to this Mcdonalds yesterday morning a quick stop before heading to work. I ordered a Steak egg and cheese bagel and a hashbrown there wasn't a line so I didn't think they could mess up my order. When I got on the highway and opened up the bag it was pies, no sandwich or hashbrown which were the only things I ordered. I called the restaurant to make them aware of their mistake, they asked if I could go back so they could fix it OfCourse I was unable to since I work 35 minutes from this McDonalds. I was back in the area in the evening so I stopped by to speak to a manager to see if I could get a refund or even credit as this the second time, I have had an issue at this location. Another employee came up and was translating for the manager. She was communicating to her employee in Spanish as if I did not understand what she was saying and wasn't communicating with me till I addressed her directly.
How can you ask a customer if they have a receipt when your staff at the window aren't giving them or even offering it to the customers. I had my phone with a picture of what they gave me, call log of when I called and bank statement. I was trying to show her my bank statement with their address, time stamped of when I purchased and how much I spent, and she just kept going back and forth with me about how I should have brought back the pies, and how I need to call next time (which I called in as soon as I seen THEIR MISTAKE). I normally don't ever ask for refunds or even take the time to complain, but her demeanor was unprofessional and the back and forth was uncalled for when it was not my mistake. Check your customers orders before just handing out any orders in the drive thru and you wouldn't have unhappy customers returning. I will never come back to this location. You have rude unprofessional people working here!
Atmosphere: 1
Food: 1
Service: 1
McDonald's allowed someone to sit and eat jn the restaurant with no shirt
Not acceptable
The sign clearly stated shirts and shoes required
Atmosphere: 3
Food: 3
Service: 3
The service at this McDonald’s is consistently disappointing. No one greets you when you walk in or pull up to the drive-thru, and the staff always seem uninterested or in a bad mood. It’s not just a one-time issue every visit, no matter the day or time, is the same. Basic customer service is clearly not a priority here.
Atmosphere: 1
Service: 1
Went here at 12:30pm. Both the chicken tenders and fries were luke warm. Not very appetizing.
Atmosphere: 3
Food: 2
Service: 5
It Macdonalds
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