Wendy's
209 West St, Cromwell
(860) 344-0495
Recent Reviews
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Only place open past 12am midnight. Drove all the way there and went thru drive thru to get back to hotel and they forgot some of my stuff. I had to call and tell them and if I didn't pay in cash I wouldn't have gone back and asked for a refund bc the tenders I got them at they forgot were gross. Not fresh just gross
Atmosphere: 1
Food: 3
Service: 1
Clean location with good service
Atmosphere: 5
Food: 5
Service: 5
Only fast food place open past 11pm-12am so that's how I ended up there. I ordered 3 ITEMS. They forgot the main one and I didn't realize until I got back to where I was staying. So now 2x there and back. Wasting gas. I paid cash otherwise I would of just said refund the card. But I get there and to be kind and making me come back in the rain 2x now, you'd figure they'd refund me and give me my item for free or add a free item. But nope. Just here you go. No sorry. No nothing. Wouldn't recommend unless super hungry and they're only place open.
Atmosphere: 2
Food: 1
Service: 1
I was just here and the ladies who had been working ten plus hours were absolutely amazing. Patient and kind. They deserve every accolade you can give them for working such arduous hours. I'm sorry you ladies have to deal with such long hours and rude customers. You're amazing.
Only Wendy’s I ever go to that is not fresh! Spicy chicken sandwich was completely undercooked today, can’t even eat it. Cinnabon bites are so cold the icing is a big lump on top and they’re hard. They are friendly in there, but the food is rarely ever fresh!! Disappointing!
Atmosphere: 2
Food: 1
Service: 3
They are open at 6 but won’t let anyone in
Atmosphere: 3
Food: 5
Service: 1
Food is always good and employees pleasant but yesterday, Monday, signs were up again saying temporarily closed
Chocolate frosty machine always down 🥱
Food: 1
Service: 2
NO OUTSIDE LIGHTS AT NIGHT
Atmosphere: 2
I grabbed a med double cheeseburger combo. Burger and service was good, very nice employees working there. The fries were not good, and I tried to power through them but they tasted like cardboard and I was forced to toss them.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
I-Pass this place on the way to my work and used to go occasionally but stopped because the service was so poor. Today I figured it's been a while I'll give it a try again. What a mistake Harriet the people there do not speak English at all and cannot understand English at all. And furthermore they'll act like you're messed up. So after explaining my order four separate times to somebody who was increasingly rude they still managed to mess up my order I had to go all the way back around to get the chicken nuggets for my dog and was late to work in order to do so. This has happened multiple times to me I'm beginning to think that they're just pretending they don't understand so that they can either eat the food or pocket the money. But something is very suspicious to me
Atmosphere: 1
Food: 1
Service: 1
The floors were sticky. Their ice machine was broken. Food was ok.
This location is an absolute dump. No AC, no ice, the bathroom looks and smells like it belongs in a gas station, the lobby is so bland and out dated. Idk how a DM or corporate let all this slide. The ONLY saving grace of this review is the staff. They work hard and are super friendly even when frustrated. Its hard work so frustration and attitude are two different things and the staff are always kicking butt. Food could be fresher. You used to go to Wendys expecting to pay more but also expecting higher quality food: now its the same as McD and BK. This location should be torn down and rebuilt.
Atmosphere: 1
Food: 3
Service: 5
Dont go we went there and they got several people orders wrong and ours to and they had no ice
Atmosphere: 3
Food: 5
Service: 1
Today has been the only day that I’ve been extremely disappointed that exactly 6:30 PM. I walked into this Wendy’s. It wasn’t greeted properly as a sit there and listen to the gossip of what this chick or that chick thinks highly disappointed because the staff is normally A1 but today the staff that was in there need a route awakening. Next time I plan on going somewhere else if they’re working in there, I’ve been disgusted with their behavior and their lack of service.
Atmosphere: 1
Food: 2
Service: 1
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