Poorly run location. No one seems to be in charge. No manager to be seen. Running out of staple foods, no forks, trash cans overflowing, 20 people on line, half the staff taking dinner break and all at 8pm on a Saturday night. I will try other locations if you can.
Atmosphere: 2
Food: 2
Service: 2
Shan Gam3s
This was my second time at Cava and Josean was super helpful explaining the food options. He was super friendly and served me with a smile. The restaurant is clean and the ambiance is nice. I would definitely recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Anna Burns
I got a bowl with half rice, half supergreens and chicken! Lots of topping options and I love that you can put the dressing on the side. It's so flavorful, and the mexican cola is so crisp and refreshing. Will be back soon!
Atmosphere: 4
Food: 4
Service: 3
Sakura Beatific
The lentils in my salad are not cooked. They are crunchy and brittle and mixed in rice and other ingredients, ruining the whole bowl. I have to cook my salad in water, it is disgusting. This is not the first time they did this, they did it all the time. I complained it to the corporation but it seems this story is unfazed by it. The manager must track down how this happened.
Gjergj
The food is dope the workers are g's love them especially the muscular one
Atmosphere: 5
Food: 5
Service: 5
Tana Shala
Leaving this review specifically for Josean G. best service ive ever had!! He is so easy to talk to and polite.
Atmosphere: 5
Food: 5
Service: 5
Michael Andrade
The quality and customer service have declined since they first opened, which is frustrating. Being met with rudeness and pushback over small requests (like slightly larger portions) the dining experience feels unwelcoming and not worth the price.$$$$ Management seems disconnected and aloof from the customer service aspect. it seems as if the employees are mirroring management’s bad work ethics. I originally went to Westport location where customer service experience is excellent. Danbury needs a whole new staff or better customer service training.
Atmosphere: 2
Kathy Rivera
Had a great experience here , the food was fresh the staff was friendly, I’ll definitely be back !!!!
Atmosphere: 5
Food: 5
Service: 5
Warlin Reyes
CAVA never disappoints. The food is fresh, full of flavor, but the staff really makes the experience. Everyone is super friendly, welcoming, and on point every time, the manager I believe His name is Jose was very welcoming and so polite. It was my first second time trying cava and I’ll be back to this location
Atmosphere: 5
Food: 5
Service: 5
Mo
Waited for 15 min on line while one of the workers were talking to her friend, had to walk out
Five stars. I had such a great experience at the CAVA in Danbury, and it was entirely because of the manager, I believe his name is Josean. From the moment I walked in, he was warm, attentive, and genuinely cared about the customer experience. He took the time to check in, made sure everything was right with my order, and created a really positive energy throughout the restaurant. You can tell he leads by example because the entire staff was friendly, efficient, and upbeat. It is rare to see management this hands on and personable. This location is clearly well run, and I will absolutely be coming back because of the experience he created.
Atmosphere: 5
Food: 5
Service: 5
Gabriel Feliz P
Had a great experience here. Jose took care of us and his service was wonderful - really friendly and helpful. The food was delicious and reasonably priced. Would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Tiffany Mckinney
My husband and I always have a great experience at this location. Everyone is always so nice and helpful and they give out very good portions for how much we are paying for the bowls. It is always very clean when we come and the food is delicious. Josean has helped us numerous times and he always takes his time making our food and builds our bowl great. He never is rushing or making it sloppy.
Atmosphere: 5
Food: 5
Service: 5
García’s Family
I had a great experience at CAVA. The food was fresh, flavorful, and exactly what you expect from high-quality Mediterranean cuisine. Everything was well prepared, and the ingredients tasted incredibly fresh.
What really made the visit stand out was the excellent customer service. The staff was friendly, attentive, and professional throughout my visit. I especially want to recognize the manager, Josean, who went above and beyond to make sure everything was perfect. His leadership and genuine care for customers truly enhanced the overall experience.
I highly recommend CAVA to anyone looking for delicious Mediterranean food paired with outstanding service. I will definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Amber Kaitlyn
Visited during the dinner rush (around 6pm) there was a pretty large line that didn’t look like it was moving. When it got to my turn the only meat left was chicken with multiple guests’ bowls half assembled because they were waiting for other meats. My bowl then joined the line because I had to wait for the rice to be ready. A lot of young employees that looked like they’d rather be anywhere else, not much haste in their pace at all. What looked like a manager thankfully came out and got everyone’s order somewhat complete as the missing components made their way out. The food was good, just wish it would’ve have been a seamless visit.
Poorly run location. No one seems to be in charge. No manager to be seen. Running out of staple foods, no forks, trash cans overflowing, 20 people on line, half the staff taking dinner break and all at 8pm on a Saturday night. I will try other locations if you can.
Atmosphere: 2
Food: 2
Service: 2
This was my second time at Cava and Josean was super helpful explaining the food options. He was super friendly and served me with a smile. The restaurant is clean and the ambiance is nice. I would definitely recommend this location.
Atmosphere: 5
Food: 5
Service: 5
I got a bowl with half rice, half supergreens and chicken! Lots of topping options and I love that you can put the dressing on the side. It's so flavorful, and the mexican cola is so crisp and refreshing. Will be back soon!
Atmosphere: 4
Food: 4
Service: 3
The lentils in my salad are not cooked. They are crunchy and brittle and mixed in rice and other ingredients, ruining the whole bowl. I have to cook my salad in water, it is disgusting. This is not the first time they did this, they did it all the time. I complained it to the corporation but it seems this story is unfazed by it. The manager must track down how this happened.
The food is dope the workers are g's love them especially the muscular one
Atmosphere: 5
Food: 5
Service: 5
Leaving this review specifically for Josean G. best service ive ever had!! He is so easy to talk to and polite.
Atmosphere: 5
Food: 5
Service: 5
The quality and customer service have declined since they first opened, which is frustrating. Being met with rudeness and pushback over small requests (like slightly larger portions) the dining experience feels unwelcoming and not worth the price.$$$$
Management seems disconnected and aloof from the customer service aspect. it seems as if the employees are mirroring management’s bad work ethics.
I originally went to Westport location where customer service experience is excellent.
Danbury needs a whole new staff or better customer service training.
Atmosphere: 2
Had a great experience here , the food was fresh the staff was friendly, I’ll definitely be back !!!!
Atmosphere: 5
Food: 5
Service: 5
CAVA never disappoints. The food is fresh, full of flavor, but the staff really makes the experience. Everyone is super friendly, welcoming, and on point every time, the manager I believe His name is Jose was very welcoming and so polite. It was my first second time trying cava and I’ll be back to this location
Atmosphere: 5
Food: 5
Service: 5
Waited for 15 min on line while one of the workers were talking to her friend, had to walk out
Service: 1
Restaurantji Recommends
Five stars. I had such a great experience at the CAVA in Danbury, and it was entirely because of the manager, I believe his name is Josean. From the moment I walked in, he was warm, attentive, and genuinely cared about the customer experience. He took the time to check in, made sure everything was right with my order, and created a really positive energy throughout the restaurant. You can tell he leads by example because the entire staff was friendly, efficient, and upbeat. It is rare to see management this hands on and personable. This location is clearly well run, and I will absolutely be coming back because of the experience he created.
Atmosphere: 5
Food: 5
Service: 5
Had a great experience here. Jose took care of us and his service was wonderful - really friendly and helpful. The food was delicious and reasonably priced. Would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
My husband and I always have a great experience at this location. Everyone is always so nice and helpful and they give out very good portions for how much we are paying for the bowls. It is always very clean when we come and the food is delicious. Josean has helped us numerous times and he always takes his time making our food and builds our bowl great. He never is rushing or making it sloppy.
Atmosphere: 5
Food: 5
Service: 5
I had a great experience at CAVA. The food was fresh, flavorful, and exactly what you expect from high-quality Mediterranean cuisine. Everything was well prepared, and the ingredients tasted incredibly fresh.
What really made the visit stand out was the excellent customer service. The staff was friendly, attentive, and professional throughout my visit. I especially want to recognize the manager, Josean, who went above and beyond to make sure everything was perfect. His leadership and genuine care for customers truly enhanced the overall experience.
I highly recommend CAVA to anyone looking for delicious Mediterranean food paired with outstanding service. I will definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Visited during the dinner rush (around 6pm) there was a pretty large line that didn’t look like it was moving. When it got to my turn the only meat left was chicken with multiple guests’ bowls half assembled because they were waiting for other meats. My bowl then joined the line because I had to wait for the rice to be ready.
A lot of young employees that looked like they’d rather be anywhere else, not much haste in their pace at all.
What looked like a manager thankfully came out and got everyone’s order somewhat complete as the missing components made their way out.
The food was good, just wish it would’ve have been a seamless visit.
Atmosphere: 3
Food: 2
Service: 1
Loading...