Dunkin' Donuts
24 Grassy Plain Street Unit B1, Lower Level
(203) 778-2582
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24 Grassy Plain Street Unit B1, Lower Level
(203) 778-2582
I don’t even see the place
We came in here to use the bathroom and wanted to order something to make up for it. Only one staffer and they were busy with the drive through. We ended up leaving without ordering.
This review pertains to the following Dunkin locations in Danbury: Newtown Road, Federal Road, Mill Ridge Road. I am a frequent patron of all three of these locations, going to the Mill Ridge location every day during the week, Mon - Fri, for years and years now. While the personnel at Mill Ridge are nice enough (special shout out to the morning manager, Luis, and Richard, who all go out of their way for their regular customers), the service is consistently terrible! I order on the Dunkin app, specifying how my coffee should be made, and it is wrong at least 75% of the time, unless it is made by the morning manager, Richard, or Luis, who all know me. As for the Newtown Road and Federal Road locations, the employees couldn't care less if you are standing in line or go through the drive through and they get your order wrong. They are rude and slow, and have no business being in the customer service industry! Dunkin needs to hire QUALITY, caring people who understand about CUSTOMER SERVICE, and they need to be trained properly to read an online order! An employee at the Newtown Road location over the weekend had no idea what I meant when I ordered my coffee with Thin Mints swirl, despite it being right on their menu! Train your employees folks!!
Slow be ready to wait.
Doesn't matter what you order they will get it wrong. Try ordering a big mac and see what you get!
Do not try to go inside unless you have 20 mins to spare. They are SLOW and rude. I waited 10 minutes and watched them run around not making my order and made it wrong after I asked for it again.
20 minutes for a coffee. The entire staff is incompetent. The manager should be fired, and the rest deported for not having the ability to understand english....
Worst Dunkin' Donuts I've ever been to. They really seem to dislike the customers.
So slow and inconsistent. How hard is a toasted bagel to get right?
Pay with cash. If you pay with debit/credit the guy will try to keep your card.
Restaurantji Recommends
I used the bathroom to go number 2
Marlene is sexy
People order too much god dam shit in the drive through!!! Go inside sheesh!
Why do I have to wait ten minutes for a latte..? I'm the only person here..
Still slow, slow, slow. Ordered a cheddar bagel & got a turkey bacon flatbread instead.
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