The food and service are very good but a worker has a very bad character and damages customer service
Atmosphere: 5
Food: 5
Service: 1
Sally Amador
Food was not the greatest, and the service was not good, I’m saying this because I went thru the drive thru and ordered my food, the girl that took my order tells me that they where out of aridgenall chicken and they can make same and it will take 5 minutes and I said that I’ll wait for it, and I paid for it and was ask to park and I did for a half hour and they never gave me the order, the girl that took my order went on break outside and went by my car and in a car in back and I said to my self this isn’t right and went in and ask to get my order and the girl inside ask me for receipt and I explained to her and showed her my phone with the card I used to pay and told her see my car outside , I haven’t moved from there sense the other girl asked me to park there and she asked me my order and I told her, she have me the order and I said that I wanted a number to make a complaint and she said what I want a side order to be good and I said no, just to let them know and that they need to correct and train better workers. Very bad customer service..
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fried Chicken
juan rock
The food is good but the price is expensive, not just that their service is terrible, I go through the drive through I can barely hear the workers, they don’t close at the time they’re supposed to, and give me some missing orders
Atmosphere: 1
Food: 5
Service: 1
Aurora Vergara
Not open on Thanksgiving Day, even though website stated that it was open for limited hours. Needed to get my side dishes elsewhere.
Atmosphere: 1
Food: 1
Service: 1
john gilbert
Good deal on Tuesday's
Atmosphere: 3
Food: 4
Service: 4
Kiarah Matias
Trudy was amazing! Thank you so much for being a breath of fresh air. Your location is amazing, and NEVER fails.
Atmosphere: 5
Food: 5
Service: 5
Mike
The Manager (Jamaican Woman) was very rude to customers and employees, belittling her team members (who were doing a great job) in front of customers and created a very uncomfortable atmosphere. Terrible customer service on her part.
Atmosphere: 1
Food: 1
Service: 1
Jim B
Not very friendly seemed like no one wanted to actually be there or had an ounce of care they worked there. Food wasn't great for the long wait we had for it which was rather odd seeing we were the only ones that came in for an order to go
Atmosphere: 2
Food: 3
Service: 3
Fortunata Koellmer
The girl at the drive-through had a major attitude, and my cole slaw was sour extremely sour !! dissatisfied !!!
kime hunt
My guilty pleasure eating here a few times a year. Theyve always got my order correct and friendly enough.
I gave this spot 5 stars 3 years ago. Today though.... They have over 10 tables to eat on, with zero napkins. I have to wait in line and ask for a napkin, give me a break and put some napkins out!!!! Is it a restaurant or no?!?!?!
Parking: They don't want you to park here as much as they don't want you to eat here. They want you to go through the drive-thru and get off the property
The past couple of times my husband and I have come through here something is missing from our order and the workers give us a hard time as if we are being dishonest. It’s unfortunate a paying customer would have to go the extent of turning around and driving back to a restaurant because something is missing, only to be met with accusatory comments. The last two recent times they forgot the coupon book my husband decided to add on, and the biscuit that was part of the biggie meal. I didn’t even bother to return for the biscuit because I give up on these fast food workers. Their jobs are the only control they have in their lives so they love to bully customers nowadays.
Atmosphere: 1
Food: 2
Service: 1
Zach Davis
Love that chicken!
Vegetarian options: None
Dietary restrictions: None
Parking: Big lot
Kid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Breast & Wing Combo, Popcorn, Fried Chicken, Chicken Sandwich, Mashed Potatoes No Gravy, 8 PC Saucy Nuggets Combo, 10 PC Saucy Nuggets, Honey Mustard Sauce
NTG300k
Myself and my fiance used to frequent this location all the time but as of late the workers have gotten a lot lazier end dishonest.I walked in to try to grab a 10-piece of their saucy nuggets and they denied my request claiming that they did not have any of the nuggets available, but I ordered the famous bowl and somehow they are the nuggets in my famous bowl.This quite possibly might be the last time I frequent this KFC. I'll take my business to either Popeye's on Newtown Road or the KFC over on Federal Road.Put this particular location has lost my business in the meantime. Until I can see noticeable change in the staffing quality
The food and service are very good but a worker has a very bad character and damages customer service
Atmosphere: 5
Food: 5
Service: 1
Food was not the greatest, and the service was not good, I’m saying this because I went thru the drive thru and ordered my food, the girl that took my order tells me that they where out of aridgenall chicken and they can make same and it will take 5 minutes and I said that I’ll wait for it, and I paid for it and was ask to park and I did for a half hour and they never gave me the order, the girl that took my order went on break outside and went by my car and in a car in back and I said to my self this isn’t right and went in and ask to get my order and the girl inside ask me for receipt and I explained to her and showed her my phone with the card I used to pay and told her see my car outside , I haven’t moved from there sense the other girl asked me to park there and she asked me my order and I told her, she have me the order and I said that I wanted a number to make a complaint and she said what I want a side order to be good and I said no, just to let them know and that they need to correct and train better workers. Very bad customer service..
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fried Chicken
The food is good but the price is expensive, not just that their service is terrible, I go through the drive through I can barely hear the workers, they don’t close at the time they’re supposed to, and give me some missing orders
Atmosphere: 1
Food: 5
Service: 1
Not open on Thanksgiving Day, even though website stated that it was open for limited hours. Needed to get my side dishes elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Good deal on Tuesday's
Atmosphere: 3
Food: 4
Service: 4
Trudy was amazing! Thank you so much for being a breath of fresh air. Your location is amazing, and NEVER fails.
Atmosphere: 5
Food: 5
Service: 5
The Manager (Jamaican Woman) was very rude to customers and employees, belittling her team members (who were doing a great job) in front of customers and created a very uncomfortable atmosphere. Terrible customer service on her part.
Atmosphere: 1
Food: 1
Service: 1
Not very friendly seemed like no one wanted to actually be there or had an ounce of care they worked there. Food wasn't great for the long wait we had for it which was rather odd seeing we were the only ones that came in for an order to go
Atmosphere: 2
Food: 3
Service: 3
The girl at the drive-through had a major attitude, and my cole slaw was sour extremely sour !! dissatisfied !!!
My guilty pleasure eating here a few times a year. Theyve always got my order correct and friendly enough.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Takes so long
Atmosphere: 3
Food: 3
Service: 3
I gave this spot 5 stars 3 years ago. Today though.... They have over 10 tables to eat on, with zero napkins. I have to wait in line and ask for a napkin, give me a break and put some napkins out!!!! Is it a restaurant or no?!?!?!
Parking: They don't want you to park here as much as they don't want you to eat here. They want you to go through the drive-thru and get off the property
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cole Slaw, Fried Chicken, Chicken Sandwich, Tender
The past couple of times my husband and I have come through here something is missing from our order and the workers give us a hard time as if we are being dishonest. It’s unfortunate a paying customer would have to go the extent of turning around and driving back to a restaurant because something is missing, only to be met with accusatory comments. The last two recent times they forgot the coupon book my husband decided to add on, and the biscuit that was part of the biggie meal. I didn’t even bother to return for the biscuit because I give up on these fast food workers. Their jobs are the only control they have in their lives so they love to bully customers nowadays.
Atmosphere: 1
Food: 2
Service: 1
Love that chicken!
Vegetarian options: None
Dietary restrictions: None
Parking: Big lot
Kid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Breast & Wing Combo, Popcorn, Fried Chicken, Chicken Sandwich, Mashed Potatoes No Gravy, 8 PC Saucy Nuggets Combo, 10 PC Saucy Nuggets, Honey Mustard Sauce
Myself and my fiance used to frequent this location all the time but as of late the workers have gotten a lot lazier end dishonest.I walked in to try to grab a 10-piece of their saucy nuggets and they denied my request claiming that they did not have any of the nuggets available, but I ordered the famous bowl and somehow they are the nuggets in my famous bowl.This quite possibly might be the last time I frequent this KFC. I'll take my business to either Popeye's on Newtown Road or the KFC over on Federal Road.Put this particular location has lost my business in the meantime. Until I can see noticeable change in the staffing quality
Service: 1
Loading...