This place was trash I got fried chicken and the thighs were raw flesh raw if Colonel wanted people to love his chicken then he would cook the better and not try to give me salmonella
They didn't let us enter at 9:30 pm and service is until 11:00 pm, how unfair ?
Frances Brown
Came in the other day, this place needs updating. Like really. Owner hello? Your employees put in work, at least give them something they can work with. The place was clean, and the employees were putting in work. Food was good, unlike one review I read. It was cooked perfectly, not over ran with sauces, it all was amazing.
Parking: The parking lot needs physical work, like paving and new paint for lines. It was terrible! Also a tripping hazard for those who do not walk very well.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Famous Bowl, Spicy Mac and Cheese Wrap
Venae Nicolson
The employee came out and assisted me crossing the parking lot I am a disabled elderly woman who wanted to experience the KFC atmosphere and food. I enjoyed the Korean bites .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Secret Recipe Fries
James Krten
Tasty food ?
Atmosphere: 5
Food: 5
Service: 5
Lynn Lionhood
Frustrating Father's Day KFC Experience
Celebrating Father's Day after our grandson's baseball game, we wanted to treat the family to some Kentucky Fried Chicken from the Brookfield location. It was our first time ordering from there, and unfortunately, it wasn't a smooth experience.
We planned to use the KFC app for a convenient pickup. After selecting nearly $200 worth of food, the app wouldn't process the order. Restarting the app and double-checking our entries didn't help.
Hoping to place the order by phone, we called the store and explained the app issue. They confirmed that others had reported similar problems. We inquired if they could honor the online specials, as two deals were key to our order. Unfortunately, the staff member was unfamiliar with how to do this.
Requesting a manager, we explained the situation again. Disappointingly, the manager also seemed unsure and uninterested in finding a solution.
With a large family order on hand, we were left with no choice but to head to an Italian restaurant instead. It was a real letdown for our Father's Day celebration, especially considering the size of our order.
In my experience, customer service is paramount. Ideally, a solution would have been found to accommodate our order, even with the app malfunction.
Atmosphere: 1
Food: 1
Service: 1
Sofia Campoverde
The food was very tasty and the customer service was very good.
wow! the food was so f'ed up. so much extra mayo, wrong wraps, wrapped terribly, no mac and cheese on the mac and cheese wraps, missing fries, missing soda... took three tries to get the order right.. don't go to KFC Danbury!
Atmosphere: 3
Food: 1
Service: 2
Lps
Super clean restaurant in the staff was so friendly and kind food was delicious
Atmosphere: 5
Food: 5
Service: 5
Marilyn C
Every one was nice & my food was yummy ?
Atmosphere: 5
Food: 5
Service: 5
Riley Emmerson
I come here all of the time its mostly the average KFC
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Nuggets and Mac and Cheese Combo
This place was trash I got fried chicken and the thighs were raw flesh raw if Colonel wanted people to love his chicken then he would cook the better and not try to give me salmonella
Food: 1
Service: 4
Wonderful food and the staff were great.
Atmosphere: 5
Food: 5
Service: 5
Amazing fried chicken? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Spicy Chicken Sandwich, Gravy
They didn't let us enter at 9:30 pm and service is until 11:00 pm, how unfair ?
Came in the other day, this place needs updating. Like really. Owner hello? Your employees put in work, at least give them something they can work with. The place was clean, and the employees were putting in work. Food was good, unlike one review I read. It was cooked perfectly, not over ran with sauces, it all was amazing.
Parking: The parking lot needs physical work, like paving and new paint for lines. It was terrible! Also a tripping hazard for those who do not walk very well.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Famous Bowl, Spicy Mac and Cheese Wrap
The employee came out and assisted me crossing the parking lot I am a disabled elderly woman who wanted to experience the KFC atmosphere and food. I enjoyed the Korean bites .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Secret Recipe Fries
Tasty food ?
Atmosphere: 5
Food: 5
Service: 5
Frustrating Father's Day KFC Experience
Celebrating Father's Day after our grandson's baseball game, we wanted to treat the family to some Kentucky Fried Chicken from the Brookfield location. It was our first time ordering from there, and unfortunately, it wasn't a smooth experience.
We planned to use the KFC app for a convenient pickup. After selecting nearly $200 worth of food, the app wouldn't process the order. Restarting the app and double-checking our entries didn't help.
Hoping to place the order by phone, we called the store and explained the app issue. They confirmed that others had reported similar problems. We inquired if they could honor the online specials, as two deals were key to our order. Unfortunately, the staff member was unfamiliar with how to do this.
Requesting a manager, we explained the situation again. Disappointingly, the manager also seemed unsure and uninterested in finding a solution.
With a large family order on hand, we were left with no choice but to head to an Italian restaurant instead. It was a real letdown for our Father's Day celebration, especially considering the size of our order.
In my experience, customer service is paramount. Ideally, a solution would have been found to accommodate our order, even with the app malfunction.
Atmosphere: 1
Food: 1
Service: 1
The food was very tasty and the customer service was very good.
Atmosphere: 5
Food: 5
Service: 5
Good customer service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Hated it.
Atmosphere: 1
Service: 1
wow! the food was so f'ed up. so much extra mayo, wrong wraps, wrapped terribly, no mac and cheese on the mac and cheese wraps, missing fries, missing soda... took three tries to get the order right.. don't go to KFC Danbury!
Atmosphere: 3
Food: 1
Service: 2
Super clean restaurant in the staff was so friendly and kind food was delicious
Atmosphere: 5
Food: 5
Service: 5
Every one was nice & my food was yummy ?
Atmosphere: 5
Food: 5
Service: 5
I come here all of the time its mostly the average KFC
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Nuggets and Mac and Cheese Combo
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