The Cheesecake Factory

We do not have this restaurant in AR, so I wanted to try it out again. Overall, the food was good. Large portions. We had a party of 8 and while our waiter appeared to be overworked, he was attentive to our needs. Prices are pretty high, but that may be the norm nowadays.

I had the worst waitress ever. I had to call her over every single time, it took her ten minutes just to pick up the check. She was SO dismissive, focusing on all the other tables and not mine. They also were out of an item, and out of an item for the table next to mine.

Pasta was undercooked. I ordered fettuccine Alfredo with shrimp. It barely had any shrimp. The pasta was even stuck together

Let me first begin saying that I really didn’t want to write this review. The Cheesecake Factory is one of my favorite chain restaurants period. However this location which we frequent often has been slipping over time. It appears that this location is likely understaffed. In the beginning when it opened the long waits were from huge crowds. Now an average night will have you waiting 40-60 minutes. As if that was bad enough the last few visits we waited almost an hour for a table for 2 adults and 3 children once we all placed are orders it was a solid 40-50 more minutes before the food came out. Worse was when I ordered a burger as medium it came out extremely well done with all the dipping sauces glazed over on the top as if they had been under warming lamps for the last twenty minutes. Then to have it remade was another solid 20 minutes. To make things worse my entire family finished their meals by the time i started mine. This has become hardly worth the time investment it is to visit this restaurant. Not to mention it isn’t cheap. Not super expensive but you expect a certain amount of service when you pay more. Again I really like this restaurant but I am seriously considering not making it a regular place for my family because of how much it has failed recently.

If I order food for a certain price a certain way I am paying for the food and the service. If the food arrives improperly simply remaking it only fixes the food part of the problem and not the service part as now I have to wait for an item to be remade usually at the mistake of the place serving said food or drink. What ever happened to a business making a mistake and owning it and then making it right. Simply remaking something only fulfills the original promise of delivering what was ordered in the first place and doesn’t address fixing the fact they have inconvenienced you. Remaking food properly the second time doesn’t fix the fact you already ruined someone’s family dinner. It doesn’t fix the service aspect of the mistake which is mostly what you pay for in food service. Comping someone a desert or even one drink is a start but nothing is an insult. I am sick and tired of going to restaurants paying for food to have it thrown together without care and then be expected to pay full price as if everything is fine.

Very nice food, great service!

The food was awesome and our server was the best!

Absolutely amazing! My first time eating there. I could not believe the variety of the menu. The staff were equally amazing. Would recommend to anyone who can get their

Visited for my daughter's birthday tonight. The food was great, I have enough (chicken parm pizza style) leftover for 2 more meals. Our server was absolutely spectacular!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Celebration Cheesecake

Service was fast, friendly, responsive & accurate!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Bread Basket

Our waiter name Kevin at the bar was one of the slowest bartender. Took us two hours to get our food. Order a cob salad and daughter had a Cesar salad. It was disgusting. It was old soggy salad. Will not be dining her again.

Food: 1

Service: 1

Good 🥰

Atmosphere: 5

Food: 5

Service: 5

Don’t take out it gets worse and worse. Last night was my last time going everything was overcooked & burnt. Should’ve took pictures before I threw away.

The food is very good!!
Special dessert!!

Atmosphere: 5

Food: 5

Service: 5

Unique taste to each dish we had. The food is pricey but worth

Atmosphere: 5

Food: 5

Service: 4

Atmosphere was a 10 outta 10!!! Food tasted fresh and everything was cooked perfectly. Customer service was excellent, I would definitely visit this location again.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Herb Crusted Filet of Salmon