Disappointing and Discriminatory Experience 10/22/2024 It was such nice weather, so I decided to walk to get ice cream with a friend, my two ( 7 and 6 year old) grandsons and their friend, expecting a fun family outing. Unfortunately, what we encountered was far from that! The two young ladies at the window were very friendly and kind. We bought 4 ice cream in cones and a sundae. Then the kids wanted pumpkins, so we went into the other section, and there was an older white lady with short white hair. She was serving a young lady and her son and was smiling and very nice to her, so I felt at ease, but that was short-lived. The kids grabbed three pumpkins and put them on the counter. One of my grandsons said hello, and she ignored him.. I overlooked it as she didn't hear him. Then I asked her a question about carving pumpkins because they were so excited, but she continued to ignore me.. it was clear we were being treated differently from other customers, but I tried to remain calm and kind despite the cold and dismissive service. I then told her we were walking so please give us double bags. She refused, saying the pumpikins wouldn't fall through. Of course, we didn't leave the parking lot before my grandson dropped his ice cream, trying to catch the pumpkin that fell through the bag. We went back inside and I asked her if we could get another bag and explained what happened, she asked what does that have to do with anything, she had already given us bags. At that point, I told her I would pay for the bags, and she just stood there staring at us. My 7 year old grandson, confused by the treatment, asked in front of the lady, "Grandma, what did we do?" Hearing those words from him was heartbreaking. I felt deeply hurt because no matter how polite I tried to be, the woman's behavior only worsened. She ignored us while being warm and accommodating to others. No one, especially a child, should have to experience something like this. I could only think that this is a racist behavior because the only difference between us and the other customers was our skin color. Racism has no place in any setting, especially in customer service. I hope the management takes this seriously and addresses this behavior with this woman to ensure ALL customer is treated with the dignity and respect they deserve. Especially after spending $40 there... she did this with such ease. She most likely did this before without any consequences, or maybe no one ever reported her.. this type of behavior is just wrong... Sadly, we will not be returning, and I will make sure none of my family or friends go to that place! No one deserves to be treated that way.. now my grand babies had their first experience of racism..smh
Atmosphere: 1
Food: 4
Service: 1
Sujy Esco
With 24 flavors of soft serve i Was a bit skeptic on the quality but the peanut butter soft serve was delish. They use real peanut butter in their ice cream. Coming back!
Malcolm Hairston
Feels like a nice ice cream place. Very thick and rich ice cream
Atmosphere: 5
Food: 5
Service: 4
Lisa Healey
Best ice cream in
Atmosphere: 4
Food: 5
Service: 5
Ed Macdonald
One of CT's hidden gems!! Get your soft serve here!! (24) flavors!!!
Atmosphere: 5
Food: 5
Service: 5
Jonathan Tracy
Phenomenal little local over cream stand and garden store. With over 40 flavors of soft serve, you'll have your pick of options. The attached store has everything from local produce to plants and flowers (including the longest listing mums I've ever purchased!).
Atmosphere: 4
Food: 5
Service: 5
Kate Ward
You need to try the smore sundae ?? SOOOOO good!
Atmosphere: 5
Food: 5
Service: 5
Michael Kalasardo
Consistently good quality soft serve and friendly service.
Family time activities for my kids, myself, and pup
Atmosphere: 5
Food: 5
Service: 5
Dennis Moura
Great local ice cream stand. Lots of different flavors mixed in to your liking. It's attached to a great farm stand and greenhouse for any other purchases you might be interested in. Several picnic tables available to sit and enjoy your ice cream.
Atmosphere: 5
Food: 5
Service: 5
Aaron Forsman
Parking: Easy parking
Kid-friendliness: Great for kids and adults
Wheelchair accessibility: Easy to get in and out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Blast
K C (chantillylace)
Dzen Ice cream and berry farms are traditional in this area. Generations of community love and kindness.Quality.
Great place
Atmosphere: 4
Food: 4
Service: 3
Disappointing and Discriminatory Experience
10/22/2024
It was such nice weather, so I decided to walk to get ice cream with a friend, my two ( 7 and 6 year old) grandsons and their friend, expecting a fun family outing. Unfortunately, what we encountered was far from that! The two young ladies at the window were very friendly and kind. We bought 4 ice cream in cones and a sundae. Then the kids wanted pumpkins, so we went into the other section, and there was an older white lady with short white hair. She was serving a young lady and her son and was smiling and very nice to her, so I felt at ease, but that was short-lived.
The kids grabbed three pumpkins and put them on the counter. One of my grandsons said hello, and she ignored him.. I overlooked it as she didn't hear him. Then I asked her a question about carving pumpkins because they were so excited, but she continued to ignore me.. it was clear we were being treated differently from other customers, but I tried to remain calm and kind despite the cold and dismissive service.
I then told her we were walking so please give us double bags. She refused, saying the pumpikins wouldn't fall through. Of course, we didn't leave the parking lot before my grandson dropped his ice cream, trying to catch the pumpkin that fell through the bag.
We went back inside and I asked her if we could get another bag and explained what happened, she asked what does that have to do with anything, she had already given us bags. At that point, I told her I would pay for the bags, and she just stood there staring at us.
My 7 year old grandson, confused by the treatment, asked in front of the lady, "Grandma, what did we do?" Hearing those words from him was heartbreaking. I felt deeply hurt because no matter how polite I tried to be, the woman's behavior only worsened. She ignored us while being warm and accommodating to others.
No one, especially a child, should have to experience something like this. I could only think that this is a racist behavior because the only difference between us and the other customers was our skin color. Racism has no place in any setting, especially in customer service. I hope the management takes this seriously and addresses this behavior with this woman to ensure ALL customer is treated with the dignity and respect they deserve. Especially after spending $40 there... she did this with such ease. She most likely did this before without any consequences, or maybe no one ever reported her.. this type of behavior is just wrong...
Sadly, we will not be returning, and I will make sure none of my family or friends go to that place! No one deserves to be treated that way.. now my grand babies had their first experience of racism..smh
Atmosphere: 1
Food: 4
Service: 1
With 24 flavors of soft serve i
Was a bit skeptic on the quality but the peanut butter soft serve was delish. They use real peanut butter in their ice cream. Coming back!
Feels like a nice ice cream place. Very thick and rich ice cream
Atmosphere: 5
Food: 5
Service: 4
Best ice cream in
Atmosphere: 4
Food: 5
Service: 5
One of CT's hidden gems!! Get your soft serve here!! (24) flavors!!!
Atmosphere: 5
Food: 5
Service: 5
Phenomenal little local over cream stand and garden store. With over 40 flavors of soft serve, you'll have your pick of options. The attached store has everything from local produce to plants and flowers (including the longest listing mums I've ever purchased!).
Atmosphere: 4
Food: 5
Service: 5
You need to try the smore sundae ?? SOOOOO good!
Atmosphere: 5
Food: 5
Service: 5
Consistently good quality soft serve and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: German Chocolate
Great icecream place. Been going for many yrs.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
my favorite meeting place.
Atmosphere: 4
Food: 5
Service: 5
Family time activities for my kids, myself, and pup
Atmosphere: 5
Food: 5
Service: 5
Great local ice cream stand. Lots of different flavors mixed in to your liking. It's attached to a great farm stand and greenhouse for any other purchases you might be interested in. Several picnic tables available to sit and enjoy your ice cream.
Atmosphere: 5
Food: 5
Service: 5
Parking: Easy parking
Kid-friendliness: Great for kids and adults
Wheelchair accessibility: Easy to get in and out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Blast
Dzen Ice cream and berry farms are traditional in this area. Generations of community love and kindness.Quality.
Atmosphere: 5
Food: 5
Service: 5
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