Starbucks

I tried the Peppermint Mocha and it was yummy! Did 2 pumps of each. So good!

Atmosphere: 5

Food: 5

Service: 5

Fantastic staff, food and drink are as expected. Only one bathroom, but single user. Key code entry: 7300

This location is an absolutely wonderful Cafe with a caring team who make amazing drinks

Atmosphere: 5

Food: 5

Service: 5

I used to come to this store a lot. It’s down the street from my parent’s house. Boy it’s gone downhill. Almost no seating and what they do have is beat up and inhospitable. Servers DO NOT care. My husband wanted a cold sandwich. I had ordered and moved aside for my husband to order. I asked “do you want that heated?” and he clearly said no. I moved aside so he could pay. He came to the other end of the counter and I asked where his sandwich was and he said “she grabbed it, I thought it would be here.” The server came back with the sandwich heated. When I said he didn’t want it heated, she made a nasty face at me, and while looking me in the eye, dumped it in the garbage. We paid $30 for two coffees and two breakfast sandwiches and it was a miserable experience and I can’t imagine the next time I will go to Starbucks. This is why I stopped going to Starbucks a few years ago

Atmosphere: 1

Food: 3

Service: 1

Nice area

Atmosphere: 4

Food: 2

Service: 3

Clean, quick.

Atmosphere: 5

Food: 5

Service: 5

I am a very regulars customer of Starbucks. I’m my Caramel Macchiato I ask for extra foam. As you see in the pictures there is clearly no foam. I understand the time between my mobile order and me picking it up diminishes the foam. This particular day I made the order and promptly picked it up. Even before it stated on the app my order was ready. As you can see from the photo there is no foam also there is no room to put foam. I appreciate it being filled because some places give me a 3/4 cup full because of my foam. I like the foam it’s almost the best part of the drink. Almost😊. This is not the 1st time I have had an issue with the Somerset Gbury store. The last time I went there it was busy and I waited and waited and waited for my coffee. The barista had NO sense of urgency at all. It was like she could have care less almost like she was trying to take her time. Honestly. I worked in the service industry and I understand her position. I chalked it up to her having a bad day. One other time I was there waiting for my coffee for about 10 minutes and finally I said something ( because no one asked if I needed help) and they said they didn’t have my mobile order. I showed her my order on the app and then she was looking it up in her end to see if I had an order. All the while not making my coffee. She finally figured her machine had a problem and 15 plus minutes later she made the coffee. All of the above situations i just thought ok things happen. But today I just have to say something. I just don’t understand no foam. What’s the point of taking the time to fill out what I want if you’re not going to do it? I frequent the Marlborough, Colchester, and Silver lane Manchester store. Maybe Gbury Somerset store is different, or there was a new person? I don’t know I Just wanted to point it out. Thank you for your time

Atmosphere: 4

Food: 3

Service: 2

Good service

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Iced Caramel Macchiato

Stood in an empty line for several minutes while 2 employees at the register talked to each other and none of the 4 employees acknowledged my presence. Eventually went directly to the one making drinks and she asked if I had the bring your own cup order which was ready sitting on the counter

Service: 1

Josh was cheerful and welcoming, and Jay, Melanie (forgive me if that name/spelling is incorrect), and Yasmin worked well together to make everything look and taste delicious. Thank you!

There’s also (at time of posting) a donation basket and board of different causes to donate to!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Raccoon Cake Pop

Says they’re open at 5:30 I get there at 5:38 and the door was locked but 2 people were in there so when I knocked the guy barely looked at me and shook his head. Wasted my time before work

The two times a year I make it to this site they are always fantastic.

Atmosphere: 5

Food: 5

Service: 5

The staff here is always so pleasant ☺️ always get my coffee just right

Atmosphere: 3

Food: 4

Service: 3

Always a pleasure to come here.

Atmosphere: 4

Food: 4

Service: 5

the baristas made me feel really special today. i was already having a great day and they managed to elevate it with very personable and genuine customer service.

Atmosphere: 5

Food: 5

Service: 5