Website says it closes at 9:30pm we drove 20 minutes arrived at 9:00pm we walked in and they told us they were closed. The sign on the door even says 9:20pm closing. We had to then drive all the way to East Hartford to get our food. Poor business practices.
Atmosphere: 1
Food: 1
Service: 1
chad dickerson
Hello All, I have visited about 30 Subway restaurants over the years, I was even lucky enough to live above a Subway where the owner was my landlord. I am sorry to say this franchise is the bottom the barrel, the employees looked unhappy to be there and once I walked in I saw a sign on the door "we dont accept coupons", but I gave a 6 inch a shot, overpriced, the meat was slim and I got a "turkey titan" which is supposed to have 33% more meat... it was flat, barely the meat of a classic sub and in general the customer experience is bad. To Subway on Main St: you need to get the pulse of your customers, providing less tban expected portions alone is heresy for a franchise owner, I hope you turn it around
Atmosphere: 1
Food: 2
Service: 2
Dennis Schleicher
I recently visited the Subway on Main Street in Glastonbury with my 78-year-old mother, who simply wanted to treat her son to dinner using a few corporate coupons. To our surprise, the staff refused to accept the coupons, saying it’s in the small print. But when I checked, there was absolutely nothing in the fine print about this location being excluded. It was frustrating and disappointing for both of us, especially after she was looking forward to this. We won’t be coming back.
Warm regards, Dennis Schleicher, social media influencer, YouTuber with 90K+ subscribers, and Instagram with 50K+ followers.
Atmosphere: 1
Food: 1
Service: 1
penny white
Rude, dried up bread
Atmosphere: 1
Food: 1
Service: 1
J
The lady there was SO RUDE and she had a terrible attitude. I don’t even want to give one star for this place. Literally asked if I can get a seperate packages for my sandwich and she told me no so disrespectfully. I don’t want to spend my money at some place like this to get a service this bad.
Atmosphere: 1
Food: 1
Service: 1
Jilly
I was at a soccer game and my grandma and my brother orderedbi wanted ham and lettuce THEY GAVE ME TUNA AND
Atmosphere: 3
Food: 3
Service: 2
Mike Kean
The only subway that refuses coupons. Before this they were very stingy on toppings if you used one.
Service: 1
K B
The only subway I’ve ever been to where there’s a metal guard blocking the food so you can’t see the meats or the preparation. Rude staff stares at you with bizarre facial expressions and then talks on a Bluetooth the entire time. They also don’t take coupons, and shuts down online orders. Just go to Jersey mikes down the street, it’s much better and a better value.
Atmosphere: 1
Food: 1
Service: 1
B
The only subway I’ve ever been to where there’s a metal guard blocking the food so you can’t see the meats or the preparation. Rude staff stares at you with bizarre facial expressions and then talks on a Bluetooth the entire time. They also don’t take coupons, and shuts down online orders. Just go to Jersey mikes down the street, it’s much better and a better value.
Unfortunately the workers seem extremely bothered to service customers. On multiple occasions now they have been shutting down operations and turning off the lights around 1.5 hrs. before closing time to dissuade customers from coming in.
Atmosphere: 1
Food: 4
Service: 1
flavio alencar
I have got ther 8:50 pm on saturday, and it was already closed. The sign at door said it would be open until 9:30
Sarah Chamberland
The service is amazing. Very kind employees. But today is the second time that I got sick from the food. I’m not sure if it’s because the food isn’t being stored properly to temp or if it’s because of cross contamination? While the employee was making my sandwich another customer came in asking for cookies so he rang him up with the same gloves on and then proceeded to make my sandwich with the same gloves. Perhaps better practices should be in place? I won’t be visiting again but again the customer service overall is excellent.
Atmosphere: 5
Food: 2
Service: 5
Heli Nguyen
Long wait even though there were only 2 customers ahead of me. They don't accept coupons. Should have at least posted a sign mentioning that. Two subs came up close to $30, which is ridiculous. I would recommend going over to East Hartford and finding a Subway there instead.
Atmosphere: 1
Food: 4
Service: 2
Jenilee Tedesco
We've been going to this subway for years and noticed a decline in customer service over the past few years HOWEVER, the last time we went, the customer service was outstanding. The gentleman making the sandwiches and ringing us out was so personable. He seemed genuinely grateful for our business and glad that we came in. He chatted politely with my children while ringing us up and took the time to make sure everything was perfect. We'll definitely be back!
Does not accept company coupons.
Atmosphere: 1
Food: 1
Service: 1
Website says it closes at 9:30pm we drove 20 minutes arrived at 9:00pm we walked in and they told us they were closed. The sign on the door even says 9:20pm closing. We had to then drive all the way to East Hartford to get our food. Poor business practices.
Atmosphere: 1
Food: 1
Service: 1
Hello All, I have visited about 30 Subway restaurants over the years, I was even lucky enough to live above a Subway where the owner was my landlord.
I am sorry to say this franchise is the bottom the barrel, the employees looked unhappy to be there and once I walked in I saw a sign on the door "we dont accept coupons", but I gave a 6 inch a shot, overpriced, the meat was slim and I got a "turkey titan" which is supposed to have 33% more meat... it was flat, barely the meat of a classic sub and in general the customer experience is bad.
To Subway on Main St: you need to get the pulse of your customers, providing less tban expected portions alone is heresy for a franchise owner, I hope you turn it around
Atmosphere: 1
Food: 2
Service: 2
I recently visited the Subway on Main Street in Glastonbury with my 78-year-old mother, who simply wanted to treat her son to dinner using a few corporate coupons. To our surprise, the staff refused to accept the coupons, saying it’s in the small print. But when I checked, there was absolutely nothing in the fine print about this location being excluded. It was frustrating and disappointing for both of us, especially after she was looking forward to this. We won’t be coming back.
Warm regards,
Dennis Schleicher, social media influencer, YouTuber with 90K+ subscribers, and Instagram with 50K+ followers.
Atmosphere: 1
Food: 1
Service: 1
Rude, dried up bread
Atmosphere: 1
Food: 1
Service: 1
The lady there was SO RUDE and she had a terrible attitude. I don’t even want to give one star for this place. Literally asked if I can get a seperate packages for my sandwich and she told me no so disrespectfully. I don’t want to spend my money at some place like this to get a service this bad.
Atmosphere: 1
Food: 1
Service: 1
I was at a soccer game and my grandma and my brother orderedbi wanted ham and lettuce THEY GAVE ME TUNA AND
Atmosphere: 3
Food: 3
Service: 2
The only subway that refuses coupons. Before this they were very stingy on toppings if you used one.
Service: 1
The only subway I’ve ever been to where there’s a metal guard blocking the food so you can’t see the meats or the preparation. Rude staff stares at you with bizarre facial expressions and then talks on a Bluetooth the entire time. They also don’t take coupons, and shuts down online orders. Just go to Jersey mikes down the street, it’s much better and a better value.
Atmosphere: 1
Food: 1
Service: 1
The only subway I’ve ever been to where there’s a metal guard blocking the food so you can’t see the meats or the preparation. Rude staff stares at you with bizarre facial expressions and then talks on a Bluetooth the entire time. They also don’t take coupons, and shuts down online orders. Just go to Jersey mikes down the street, it’s much better and a better value.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Unfortunately the workers seem extremely bothered to service customers. On multiple occasions now they have been shutting down operations and turning off the lights around 1.5 hrs. before closing time to dissuade customers from coming in.
Atmosphere: 1
Food: 4
Service: 1
I have got ther 8:50 pm on saturday, and it was already closed. The sign at door said it would be open until 9:30
The service is amazing. Very kind employees. But today is the second time that I got sick from the food. I’m not sure if it’s because the food isn’t being stored properly to temp or if it’s because of cross contamination? While the employee was making my sandwich another customer came in asking for cookies so he rang him up with the same gloves on and then proceeded to make my sandwich with the same gloves. Perhaps better practices should be in place? I won’t be visiting again but again the customer service overall is excellent.
Atmosphere: 5
Food: 2
Service: 5
Long wait even though there were only 2 customers ahead of me. They don't accept coupons. Should have at least posted a sign mentioning that. Two subs came up close to $30, which is ridiculous. I would recommend going over to East Hartford and finding a Subway there instead.
Atmosphere: 1
Food: 4
Service: 2
We've been going to this subway for years and noticed a decline in customer service over the past few years HOWEVER, the last time we went, the customer service was outstanding. The gentleman making the sandwiches and ringing us out was so personable. He seemed genuinely grateful for our business and glad that we came in. He chatted politely with my children while ringing us up and took the time to make sure everything was perfect. We'll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
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