No one speaks English here!! Ridiculous! They have no idea what we are saying! Have to order 3 times to get it right! There should be an english speaking employee in every Dunkin in an American town .. what happened to this place! Zero stars!
Atmosphere: 1
Service: 1
Tim Judge
Valerie the manager was very rude and sold us a defective DD tumbler and would not let us return or exchange. Im just shocked at the level of service and lack of good will at this DD. So sad. Think twice before buying and tumblers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Jessica Brown
They are so nice here, and quickParking: There's not alot of parking, There are about 5 parking spaces in front, including handicap. There are Maybe about 7 more in the back behind the building. Chase Bank It's right next door and I had to park in there lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese
Andreea Enica
Poor customer service! I pre-ordered for a birthday party a day in advance specifically to be able to pick up at a certain time and not put pressure on the team to prepare a larger order as a walk in. Arrived at the pick up time I selected online to be told that my order is not ready and the donuts I selected are not going to be available. The manager told me that it’s not her fault and if I don’t want to wait for the hot chocolate or get the donuts they had in the case to just cancel my order. She could care less about the situation and blamed their system for it, which could have been possible, but her attitude was horrible and empathy for the situation I was in was non existent. She told me that if I wanted my order as confirmed online that I should have called the store. Then why do you have an app and let people pre-order and pay in advance with confirmation that order will be ready by a certain time?! She made me feel as if this was my fault. I will stay away from this place and definitely not recommend them!
Atmosphere: 1
Food: 1
Service: 1
George Gibb
It's clean and newly renovated, but other than that, it's a DuDos.
bmoorethanyouare
Dunkin is FlunkinThis Dunkin and all the Greenwich shops are run by the same organization and offer no help to customers in the afternoon. The place is poorly run and all the workers know how to do is punch keys on the register, not solve problems or offer any customer service. There are no managers on duty as required in their franchise agreement, and they manage all the shops by video camera instead. Need a simple question answered or help with a problem - they couldn't be bothered - come back in the morning is their answer. The place is under renovation, but they should use the money to pay a manager to help their customers, or better yet, stay closed instead!
Atmosphere: 1
Food: 2
Service: 1
Wayne Z.
Dunkin is FlunkinThis Dunkin and all the Greenwich shops are run by the same organization and offer no help to customers in the afternoon. The place is poorly run and all the workers know how to do is punch keys on the register, not solve problems or offer any customer service. There are no managers on duty as required in their franchise agreement, and they manage all the shops by video camera instead. Need a simple question answered or help with a problem - they couldn't be bothered - come back in the morning is their answer. The place is under renovation, but they should use the money to pay a manager to help their customers, or better yet, stay closed instead!
JB
I go to a lot of Dunkin's and this is by far the friendliest group. Anything I order is always done perfectly. I highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Donna Zak
I love the avocado toast and the iced coffee!!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Croissant, Egg and Cheese
Josh
Good for a Dunkin. Decent parking. Well staffed. Well stocked.
Good for a Dunkin. Decent parking. Well staffed. Well stocked.
Mary Beth Wellington
For the second time here, I ordered a med decaf hot coffee. It was burnt and had obviously been sitting on the burner too long... follow protocol and make a new batch after the time limit..... this coffee was terrible. Starting to hate dunkin coffee.. .
Mrs. Nancy Bourque
Love Dunkin'! A great experience all around!Kid-friendliness: Great place for kids if all ages!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Iced Latte, Bacon Egg and Cheese, Birthday Cake, Ice Cream Cakes, Ice Cream Cake Strawberry Cheesecake, Egg and Cheese, Cake Cone, Turkey Sausage Egg and Cheese, Double Ice Cream Sandwich, Donuts, Bagels, Wake
Alex Perez
A terrible service and above all very
Service: 1
Joseph E. Waesche IV
So many people working there but there were 10 people in line because everybody working behind the counter was taking care of all the e-orders and order pickups. People online including me or driving or at working going to work and don't have the luxury of you using their phone while driving to order something. People in the store should have priorityParking: Depends what time of day you go
No one speaks English here!! Ridiculous! They have no idea what we are saying! Have to order 3 times to get it right! There should be an english speaking employee in every Dunkin in an American town .. what happened to this place! Zero stars!
Atmosphere: 1
Service: 1
Valerie the manager was very rude and sold us a defective DD tumbler and would not let us return or exchange. Im just shocked at the level of service and lack of good will at this DD. So sad. Think twice before buying and tumblers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
They are so nice here, and quickParking: There's not alot of parking, There are about 5 parking spaces in front, including handicap. There are Maybe about 7 more in the back behind the building. Chase Bank It's right next door and I had to park in there lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese
Poor customer service! I pre-ordered for a birthday party a day in advance specifically to be able to pick up at a certain time and not put pressure on the team to prepare a larger order as a walk in. Arrived at the pick up time I selected online to be told that my order is not ready and the donuts I selected are not going to be available. The manager told me that it’s not her fault and if I don’t want to wait for the hot chocolate or get the donuts they had in the case to just cancel my order. She could care less about the situation and blamed their system for it, which could have been possible, but her attitude was horrible and empathy for the situation I was in was non existent. She told me that if I wanted my order as confirmed online that I should have called the store. Then why do you have an app and let people pre-order and pay in advance with confirmation that order will be ready by a certain time?! She made me feel as if this was my fault. I will stay away from this place and definitely not recommend them!
Atmosphere: 1
Food: 1
Service: 1
It's clean and newly renovated, but other than that, it's a DuDos.
Dunkin is FlunkinThis Dunkin and all the Greenwich shops are run by the same organization and offer no help to customers in the afternoon. The place is poorly run and all the workers know how to do is punch keys on the register, not solve problems or offer any customer service. There are no managers on duty as required in their franchise agreement, and they manage all the shops by video camera instead. Need a simple question answered or help with a problem - they couldn't be bothered - come back in the morning is their answer. The place is under renovation, but they should use the money to pay a manager to help their customers, or better yet, stay closed instead!
Atmosphere: 1
Food: 2
Service: 1
Dunkin is FlunkinThis Dunkin and all the Greenwich shops are run by the same organization and offer no help to customers in the afternoon. The place is poorly run and all the workers know how to do is punch keys on the register, not solve problems or offer any customer service. There are no managers on duty as required in their franchise agreement, and they manage all the shops by video camera instead. Need a simple question answered or help with a problem - they couldn't be bothered - come back in the morning is their answer. The place is under renovation, but they should use the money to pay a manager to help their customers, or better yet, stay closed instead!
I go to a lot of Dunkin's and this is by far the friendliest group. Anything I order is always done perfectly. I highly recommend.
Atmosphere: 5
Food: 5
Service: 5
I love the avocado toast and the iced coffee!!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Croissant, Egg and Cheese
Good for a Dunkin. Decent parking. Well staffed. Well stocked.
Restaurantji Recommends
Good for a Dunkin. Decent parking. Well staffed. Well stocked.
For the second time here, I ordered a med decaf hot coffee. It was burnt and had obviously been sitting on the burner too long... follow protocol and make a new batch after the time limit..... this coffee was terrible. Starting to hate dunkin coffee.. .
Love Dunkin'! A great experience all around!Kid-friendliness: Great place for kids if all ages!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Iced Latte, Bacon Egg and Cheese, Birthday Cake, Ice Cream Cakes, Ice Cream Cake Strawberry Cheesecake, Egg and Cheese, Cake Cone, Turkey Sausage Egg and Cheese, Double Ice Cream Sandwich, Donuts, Bagels, Wake
A terrible service and above all very
Service: 1
So many people working there but there were 10 people in line because everybody working behind the counter was taking care of all the e-orders and order pickups. People online including me or driving or at working going to work and don't have the luxury of you using their phone while driving to order something. People in the store should have priorityParking: Depends what time of day you go
Atmosphere: 4
Food: 5
Service: 4