Overall 1 star because they NEVER make my coffee right, they frequently forget the meat on my sandwiches and the packaging is always as if they've thrown the food in the bag! I went to get an order corrected this morning (meat was missing off 2 sandwiches) and instead of listening, the person at the window assumed what I needed and requested the incorrect sandwich to be remade. I tried to get his attention to tell him but he wasn't listening, I had to raise my voice to get his attention and he then accused me of yelling at him! If he had been actively listening, as all good customer service reps should, then I wouldnt have had to raise my voice to get his attention. Overall horrible service, AGAIN!
Atmosphere: 1
Food: 2
Service: 1
Jaxson O’Rourke
My food was not handled with care who wants smoshed and soggy hashbrowns? Not me. I will never order this item again from this store.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Large Iced Coffee
Dan kupisz
I love the holiday coffee it was very delicious
Atmosphere: 5
Food: 5
Service: 5
S P (Sue)
Had a great breakfast/lunch and long visit with my daughter. The DD was very nice and clean. We were able to relax and enjoy our beverages and my food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
kyle kurisoo
Ordered a bacon egg and cheese breakfast sandwich, and a hot chocolate. The sandwich was still frozen in the middle, and the hot chocolate tasted like nasty hot water. Waste of $10
Food: 1
Muskie Addict 22
Terrible experience here. 5:30 am only person in line and they screwed up the whole order and overcharged me , food and drinks were awful , ended up throwing it out at work. Do not recommend going here
Atmosphere: 1
Food: 1
Service: 1
Mike Francis
I go out of my way to visit this dunkin cos the one up the street doesn't seem to know how to make a frozen coffee..... not only that ,but these peeps make ANYTHING exactly how I ask for it. Bravo!
Atmosphere: 5
Food: 5
Service: 5
David Costello
To who ever owns this particular franchise you need to get down there and retrain your help, a good supervision over them might also help, 20 min in drive up with 3 cars each of us handing back orders that were wrong, the service has been in a downward spiral for weeks now, you really need to oversee the business it is not running well.
We love this dunkin out of all the ones we visited in Groton. The staff is the best and the food and coffee are hands down good.Keep it up you guys are awsome!
Overall 1 star because they NEVER make my coffee right, they frequently forget the meat on my sandwiches and the packaging is always as if they've thrown the food in the bag! I went to get an order corrected this morning (meat was missing off 2 sandwiches) and instead of listening, the person at the window assumed what I needed and requested the incorrect sandwich to be remade. I tried to get his attention to tell him but he wasn't listening, I had to raise my voice to get his attention and he then accused me of yelling at him! If he had been actively listening, as all good customer service reps should, then I wouldnt have had to raise my voice to get his attention. Overall horrible service, AGAIN!
Atmosphere: 1
Food: 2
Service: 1
My food was not handled with care who wants smoshed and soggy hashbrowns? Not me. I will never order this item again from this store.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Large Iced Coffee
I love the holiday coffee it was very delicious
Atmosphere: 5
Food: 5
Service: 5
Had a great breakfast/lunch and long visit with my daughter. The DD was very nice and clean. We were able to relax and enjoy our beverages and my food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Ordered a bacon egg and cheese breakfast sandwich, and a hot chocolate. The sandwich was still frozen in the middle, and the hot chocolate tasted like nasty hot water. Waste of $10
Food: 1
Terrible experience here. 5:30 am only person in line and they screwed up the whole order and overcharged me , food and drinks were awful , ended up throwing it out at work. Do not recommend going here
Atmosphere: 1
Food: 1
Service: 1
I go out of my way to visit this dunkin cos the one up the street doesn't seem to know how to make a frozen coffee..... not only that ,but these peeps make ANYTHING exactly how I ask for it. Bravo!
Atmosphere: 5
Food: 5
Service: 5
To who ever owns this particular franchise you need to get down there and retrain your help, a good supervision over them might also help, 20 min in drive up with 3 cars each of us handing back orders that were wrong, the service has been in a downward spiral for weeks now, you really need to oversee the business it is not running well.
Service: 1
simple....unapologetically rude...
Food: 1
Service: 1
simple....unapologetically rude...
Food: 1
Service: 1
Restaurantji Recommends
The staff is very friendly and nice.
Atmosphere: 4
Food: 4
Service: 4
Nice staff
We love this dunkin out of all the ones we visited in Groton. The staff is the best and the food and coffee are hands down good.Keep it up you guys are awsome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Almond Cold Brew, Donuts, Bacon Egg and Cheese, Iced Macchiato
This place sucks
Kid-friendliness: Un-fair
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagels
There came inside to order and they completely ignored us. They looked at us and watch us standing there and didn't do
Atmosphere: 1
Food: 1
Service: 1
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