this was my first time going to a 5 guys so i had no idea what to expect. i’m really not a burger person and typically don’t care for them. i had gotten a patty melt and loved it so much!! they were so kind and welcoming. i know it’s weird but i love mayo with my fries and i had asked for some and they immediately got me not one but two cups of mayo to have with my large cajun fries. it was an awesome experience for me and my husband to have lunch with my sister. we had a wonderful time and our food was out quick and absolutely delicious. it was awesome and again the service was incredible!!
Atmosphere: 5
Food: 5
Service: 5
Carolee Gonzalez
Visit this location since I havent been able to since I last visit NC. I asked the Manager in the black shirt what size (once) did his fries came due to me not eating a lot and his response was that the size doesn't matter because we serve extra. Can't complain over having extra fries, although I wouldn't be asking if I wouldn't find it important to me as a customer. He's currently training someone and if this is the way you want your employees to express to the customer by turning down their questions and make it not important then you need to reconsider. Never in the years that I had running a restaurant have i ever said stuff like that to a client. One thing is to suggest and another is to be obnoxious. Situations like this explains why there's so much parking space in this location.
Atmosphere: 2
Food: 1
Service: 1
Antonia Antonia
Great food and service thank you Brendeen for amazing service
Atmosphere: 5
Food: 5
Service: 5
James Fitzpatrick
Ordered delivery and had the driver steal the food. Called to ask them to do anything about it and they refused. Don’t know how their food is since I never got it but I know enough about this place from the horrible customer service I recieved. Completely lacked any sign of empathy or understanding that I just had almost $70 worth of food stolen and wouldn’t do a thing to help. Very disappointing
Atmosphere: 1
Food: 1
Service: 1
Aaron Sponseller
Best burgers around
Graig
The food was excellent as well and the service was amazing as always but it just seemed like it lost a lot of its luster, doesn't seem like the employees are as happy as they were a few years ago, maybe they need to hire more people or get more incentives incentivize things or you know basically hire more people for these guys cuz
Atmosphere: 2
Food: 5
Service: 5
Alicia Castelli
The floor in the entire place was slippery. Even in the bathroom. It felt like there was a layer of grease on the floor that needed to be washed with hot soapy water. Food was good. Understaffed.
Atmosphere: 4
Food: 4
Service: 4
Larissa Dybala
It is always good and always an excessive amount of fries
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Large Fries
Pamela Lafleche
This location has fresh, hot food with friendly and helpful employees. The restaurant was clean and inviting.
Atmosphere: 4
Food: 5
Service: 5
Geoff Johnson
I came here with my children. Myself and one of my kids were recently diagnosed with gluten and dairy intolerances/allergies. The employees here were awesome with helping me navigate our new way of eating. The employee taking our order was very pleasant, patient, and professional. The employee giving me my order separated the allergy friendly food and was very helpful explaining which food was in what bag. All in all a great experience!! A++
Great burger. Huge pile of fries. Amazing milkshake.
Atmosphere: 5
Food: 5
Service: 5
akeera ramjohn
Great staff. Perfect location with hotel near
Atmosphere: 5
Food: 5
Service: 5
Bruce Mathre
The burgers were really good and juicy. The Cajun fries were over seasoned taking away from their flavor. The peanut oil made the fries soggy.
Robb Dunn
It's Five Guys. Really expensive for a burger and fries.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheeseburger, Voted Best French Fries
Vinny Moccia
There's a reason im leaving a five star review even though they for got some condiments on my burger. I had to drive back to get it corrected; As soon as I walked in Ray saw the wrapper in hand and immediately jumped into problem solving, there was no look of annoyance, or excuses; he jumped right into getting my order remade and was apologetic, I just have never had such a positive experience from a mistake at a restaurant. You can tell good leadership when There's a problem and how it was solved.
this was my first time going to a 5 guys so i had no idea what to expect. i’m really not a burger person and typically don’t care for them. i had gotten a patty melt and loved it so much!! they were so kind and welcoming. i know it’s weird but i love mayo with my fries and i had asked for some and they immediately got me not one but two cups of mayo to have with my large cajun fries. it was an awesome experience for me and my husband to have lunch with my sister. we had a wonderful time and our food was out quick and absolutely delicious. it was awesome and again the service was incredible!!
Atmosphere: 5
Food: 5
Service: 5
Visit this location since I havent been able to since I last visit NC. I asked the Manager in the black shirt what size (once) did his fries came due to me not eating a lot and his response was that the size doesn't matter because we serve extra. Can't complain over having extra fries, although I wouldn't be asking if I wouldn't find it important to me as a customer. He's currently training someone and if this is the way you want your employees to express to the customer by turning down their questions and make it not important then you need to reconsider. Never in the years that I had running a restaurant have i ever said stuff like that to a client. One thing is to suggest and another is to be obnoxious. Situations like this explains why there's so much parking space in this location.
Atmosphere: 2
Food: 1
Service: 1
Great food and service thank you Brendeen for amazing service
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery and had the driver steal the food. Called to ask them to do anything about it and they refused. Don’t know how their food is since I never got it but I know enough about this place from the horrible customer service I recieved. Completely lacked any sign of empathy or understanding that I just had almost $70 worth of food stolen and wouldn’t do a thing to help. Very disappointing
Atmosphere: 1
Food: 1
Service: 1
Best burgers around
The food was excellent as well and the service was amazing as always but it just seemed like it lost a lot of its luster, doesn't seem like the employees are as happy as they were a few years ago, maybe they need to hire more people or get more incentives incentivize things or you know basically hire more people for these guys cuz
Atmosphere: 2
Food: 5
Service: 5
The floor in the entire place was slippery. Even in the bathroom. It felt like there was a layer of grease on the floor that needed to be washed with hot soapy water. Food was good. Understaffed.
Atmosphere: 4
Food: 4
Service: 4
It is always good and always an excessive amount of fries
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Large Fries
This location has fresh, hot food with friendly and helpful employees. The restaurant was clean and inviting.
Atmosphere: 4
Food: 5
Service: 5
I came here with my children. Myself and one of my kids were recently diagnosed with gluten and dairy intolerances/allergies. The employees here were awesome with helping me navigate our new way of eating. The employee taking our order was very pleasant, patient, and professional. The employee giving me my order separated the allergy friendly food and was very helpful explaining which food was in what bag. All in all a great experience!! A++
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great burger. Huge pile of fries. Amazing milkshake.
Atmosphere: 5
Food: 5
Service: 5
Great staff. Perfect location with hotel near
Atmosphere: 5
Food: 5
Service: 5
The burgers were really good and juicy. The Cajun fries were over seasoned taking away from their flavor. The peanut oil made the fries soggy.
It's Five Guys. Really expensive for a burger and fries.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheeseburger, Voted Best French Fries
There's a reason im leaving a five star review even though they for got some condiments on my burger. I had to drive back to get it corrected; As soon as I walked in Ray saw the wrapper in hand and immediately jumped into problem solving, there was no look of annoyance, or excuses; he jumped right into getting my order remade and was apologetic, I just have never had such a positive experience from a mistake at a restaurant. You can tell good leadership when
There's a problem and how it was solved.
Atmosphere: 4
Food: 5
Service: 5
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