Came in around 7:00 Pm. Usually at this time it’s pretty slow. It wasn’t which it happens. I do understand busy and short staffed. But one thing I don’t like is when you are waiting to be seated and staff walking by has seen you waiting but they won’t even say hi or just give us a bit we are a bit we are a bit busy. I have come here for years now and have never gotten this bad. Times has surely change when a welcome will make a difference.
Atmosphere: 2
Food: 3
Service: 2
D C
Breakfast was good, quite large, too. I had the Denver omelet with home fries. My son had the kitchen sink & enjoyed it. We were so full, we didn't eat lunch that day. I liked the decor of antiques.
Atmosphere: 5
Food: 5
Service: 5
Mauricio Illescas
Omg the food here is amazing. Breakfast is my favorite time. I highly recommend the mess.
Atmosphere: 5
Food: 5
Service: 5
Ashley Keller
Great service great food was really impressed on how big the taco salad was
James Hirsch
After a few visits, the place is exclusive. Very different experience for regular locals vs first, second or infrequent visitors. Little respect and no room for requests. They say there is no button on the computer for that.
Atmosphere: 3
Service: 1
MissDa
The online system was down, however a phone would have been appreciated. Instead when I get there, I wait at the counter to be help when there were four ladies standing nearby just talking. The manager comes to the counter and says ”I’ll be with you soon.” She walks away as the other ladies are still staying around. Then she comes back and does something in the register, ignoring me and walks to the back to never return. I’m still at the counter waiting, when one of the other ladies comes to the register. I tell her I’m there to pick up an order and she notifies me that she’ll have to put it now since the system is down. Which I could understand, but the distasteful customer service caused me to no longer want to eat there. After all of the time just waiting and not much of anything being said. I just wanted my money back, especially since my food was not even made that was ordered over 30 minutes ago. I really like to support local businesses, this type of service is disappointing.
Atmosphere: 1
Food: 1
Service: 1
FreshDre 23
The Groton store awesome food and service is top notch
Atmosphere: 5
Food: 5
Service: 5
Kristen Strojvus
I ordered breakfast to take out over the phone this morning. The order was ready when I arrived but as I walked out the door I thought, why did a combo breakfast, one Belgian waffle, and a small orange juice cost $50? I looked at the receipt and saw that I was charged $12 for extra blueberry pancakes and $4 for extra sausage in addition to an $18 combo that was supposed to have blueberry pancakes for an upgrade of $2.50. I went back in and asked what the extra items were because I specified I wanted sausage only and blueberry pancakes for the combo. She said she must have misunderstood me and tried to brush me off without an apology or asking how she could correct the error on her part. Zero cares so I said forget it to which she did and walked away. I was really angry at such lack of regard and quality of customer service. The food was decent but I won't be going back or recommending the Shack to anyone.
Atmosphere: 1
Food: 3
Service: 1
Tim Rankin
This is my go to.for breakfast. Never had a bad meal there
I really love to get breakfast here. The house frie are the best,the French toast and omelet love it!! 😋 sorry! I forgot to take pictures any time i come but is really yummy!!
Atmosphere: 4
Food: 5
Service: 5
s. Daniels
Good breakfast. Good service. Good coffee. Good muffins. Weight staff gets the job done, appears stressed. No smiles, but efficient and professional.
Food: 5
Service: 5
Meg Lemar
I enjoyed meeting 2 friends herer. Went on a Sunday, knowing it would be busy. Yet the line moved quickly. Good service good food and waitress came back to check on us often.
Atmosphere: 5
Food: 5
Service: 5
Tim
We didn’t read any reviews before going here.. This is a breakfast place.. We came in for a late lunch after the beach.. Waitress was awesome great service.. The lunch/dinner food was 1 star .. I got a melt it was obvious it had not been flipped one side of sandwich was soggy the other the way a melt should be.. Same thing with a kids grill cheese….I am sure there breakfast is awesome..
Atmosphere: 3
Food: 1
Service: 5
Donald Viggiano
I was visiting for a reunion and although it has been 11 yrs, The Shack is still around, but no surprise! Good food, and great...friendly service! I look forward to my next visit to Groton.
Came in around 7:00 Pm. Usually at this time it’s pretty slow. It wasn’t which it happens. I do understand busy and short staffed. But one thing I don’t like is when you are waiting to be seated and staff walking by has seen you waiting but they won’t even say hi or just give us a bit we are a bit we are a bit busy. I have come here for years now and have never gotten this bad. Times has surely change when a welcome will make a difference.
Atmosphere: 2
Food: 3
Service: 2
Breakfast was good, quite large, too. I had the Denver omelet with home fries. My son had the kitchen sink & enjoyed it. We were so full, we didn't eat lunch that day. I liked the decor of antiques.
Atmosphere: 5
Food: 5
Service: 5
Omg the food here is amazing. Breakfast is my favorite time. I highly recommend the mess.
Atmosphere: 5
Food: 5
Service: 5
Great service great food was really impressed on how big the taco salad was
After a few visits, the place is exclusive. Very different experience for regular locals vs first, second or infrequent visitors. Little respect and no room for requests. They say there is no button on the computer for that.
Atmosphere: 3
Service: 1
The online system was down, however a phone would have been appreciated. Instead when I get there, I wait at the counter to be help when there were four ladies standing nearby just talking. The manager comes to the counter and says ”I’ll be with you soon.” She walks away as the other ladies are still staying around. Then she comes back and does something in the register, ignoring me and walks to the back to never return. I’m still at the counter waiting, when one of the other ladies comes to the register. I tell her I’m there to pick up an order and she notifies me that she’ll have to put it now since the system is down. Which I could understand, but the distasteful customer service caused me to no longer want to eat there. After all of the time just waiting and not much of anything being said. I just wanted my money back, especially since my food was not even made that was ordered over 30 minutes ago. I really like to support local businesses, this type of service is disappointing.
Atmosphere: 1
Food: 1
Service: 1
The Groton store awesome food and service is top notch
Atmosphere: 5
Food: 5
Service: 5
I ordered breakfast to take out over the phone this morning. The order was ready when I arrived but as I walked out the door I thought, why did a combo breakfast, one Belgian waffle, and a small orange juice cost $50? I looked at the receipt and saw that I was charged $12 for extra blueberry pancakes and $4 for extra sausage in addition to an $18 combo that was supposed to have blueberry pancakes for an upgrade of $2.50. I went back in and asked what the extra items were because I specified I wanted sausage only and blueberry pancakes for the combo. She said she must have misunderstood me and tried to brush me off without an apology or asking how she could correct the error on her part. Zero cares so I said forget it to which she did and walked away. I was really angry at such lack of regard and quality of customer service. The food was decent but I won't be going back or recommending the Shack to anyone.
Atmosphere: 1
Food: 3
Service: 1
This is my go to.for breakfast. Never had a bad meal there
Atmosphere: 4
Food: 4
Service: 4
EXCELLENT
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I really love to get breakfast here. The house frie are the best,the French toast and omelet love it!! 😋 sorry! I forgot to take pictures any time i come but is really yummy!!
Atmosphere: 4
Food: 5
Service: 5
Good breakfast. Good service. Good coffee. Good muffins. Weight staff gets the job done, appears stressed. No smiles, but efficient and professional.
Food: 5
Service: 5
I enjoyed meeting 2 friends herer. Went on a Sunday, knowing it would be busy. Yet the line moved quickly. Good service good food and waitress came back to check on us often.
Atmosphere: 5
Food: 5
Service: 5
We didn’t read any reviews before going here.. This is a breakfast place.. We came in for a late lunch after the beach.. Waitress was awesome great service.. The lunch/dinner food was 1 star .. I got a melt it was obvious it had not been flipped one side of sandwich was soggy the other the way a melt should be.. Same thing with a kids grill cheese….I am sure there breakfast is awesome..
Atmosphere: 3
Food: 1
Service: 5
I was visiting for a reunion and although it has been 11 yrs, The Shack is still around, but no surprise! Good food, and great...friendly service! I look forward to my next visit to Groton.
Atmosphere: 5
Food: 5
Service: 5
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