Chipotle Mexican Grill
2165 Dixwell Ave, Hamden
(203) 230-8185
Recent Reviews
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This location is constantly out of certain items. Haven’t been able to get guacamole from them. I’ll be driving to a different location now.
Service: 1
Came here to get food, asked for a water cup, and they would not provide me with it. Just because others asked for cups and fill them with soda mean everyone does it. Very rude manager. Also, like always the tables are dirty.
Good food but the workers are DIRTY and do not clean
Atmosphere: 1
Food: 5
Service: 2
trash is overflowing every time I go .. had to stop going after they refused to give me more on a skimpy portion and had to look over to the manager when it was clearly not enough meat on the plate.. used to be a regular but this place has taken a turn of the worst in the past 3-6 months… needs a management overhaul.. or just shut the whole place down and start over again. if the front of the house looks like this I’m afraid to see what the kitchen looks like. and who ever drive that little moped wit all the stickers they call a motorcycle is wrong for using up customer parking for the whole day.
Parking: only a few spots close to the restaurant and one spot is always taken up but a employee vehicle which is wrong
Atmosphere: 1
Food: 1
Service: 1
Being rude to customer
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Burrito Bowl
Absolutely terribly wrapped, when asked if they could do anything about it the manager waved it off and disregarded any concern. Turns out the manager is the one who wrapped it and completely half assed it. Absolutely shameful customer service.
Atmosphere: 1
Food: 1
Service: 1
Who didn't love Chipotle? I just wish they would give bigger meat proportions.
Kid-friendliness: Yup kid friendly. But also, GET YA BABY MARTHA ! Because we're trying to enjoy our meal in peace
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burrito Bowl, Rice Bowl, Chips, Salad, Tacos
By far the worse!!!!!!! This has to be the absolute most disgusting and most pathetic excuse ever for a dining establishment. This particular location needs to be shut down and have all of their employees fired and or trained on basic human interaction. I went in for a burrito and the male employee looked me up and down and purposely gave me a significantly smaller portion because of what I was wearing and then threatened to meet me outside. This type of behavior is disturbing, and as a veteran of the Marine Corps unacceptable. This is not how you treat any individual and will never return to this location. Do better! If you don’t like your job then quit and find something else!
Atmosphere: 1
Food: 1
Service: 1
Extremely dirty and unsanitary. Workers are so rude. I had a free drink reward and scanned it before I paid for my order. When I asked for my cup the worker said I didn’t get one. I explained to him what reward I had and he insisted on not giving me a “free cup” even though it was considered a reward. Finally ended up throwing the cup at me and saying “if you want it then take it” highly unsatisfied and will not be coming back here after this.
Atmosphere: 1
Food: 1
Service: 1
Great place to go if you want half portions and rude employees! I asked for extra rice because I could still see the bottom of the bowl, and was told that he already gave me extra. Not at all a portion that’s worth that money.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
review is for our experience on a recent friday night around 8pm (the restaurant was open until 11pm)
there were about 6-10 empty tables and ALL of them, as well as the seats were filthy- strewn with pieces of food. the service counter was also unclean and food containers (salsa, cheese, etc.) were only 1/4 full.
with no one actively tidying/ sanitizing the front of the restaurant, i can’t imagine the back was very clean and i wouldn’t dare use their restroom.
one employee was furiously scrubbing the grill and about 10,000 other employees were clustered at the other end of the restaurant closest to the register and to-go orders & doing something close to nothing.
for 5-10 mins., we were the only patrons in line and NO employee made eye contact or any motion to let us know that they would help us shortly.
as a fairly patient, tolerant person who has had plenty of experience in the food service industry, this was inexcusable and we walked out.
Atmosphere: 1
Food: 1
Service: 1
This location has serious service & sanitation issues. Ordered the food in advance and received a notice on my phone that it was done, went in to get it & it took another 30 minutes for the order to be fulfilled. The place is nasty. Somebody call the city. I recommend this location be shut down!
Atmosphere: 1
Service: 1
Worst Chipotle I ever been to. Dirty, slow and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
The staff here are very short with the customers. They were very rude when I was ordering and asking for clarification since I couldn’t hear over the noise. The atmosphere was tense amongst the staff and it felt as though they took it out on the customers.
Atmosphere: 2
Service: 1
Stay away from the "limited time" brisket. They have no idea how to prepare it, or portion it for that matter
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