If you want incompetence and poor customer service, this dunkin is for you! My partner placed an online order for us this evening around 11:30AM to be picked up ASAP. Simple: 2 coffees, 3 sandwiches, 1 donut, and 2 munchkin boxes. Everything started fine when greeted at the speaker, but getting the window, I am only handed the 2 coffees and told to have a nice day. Confused and a bit surprised, I told her that I was missing more than half of my order and was asked what else I was waiting on. This happened numerous times, by the way. When I start to tell her what I'm missing, the lady in the drive thru closed the window half way to walk off.
During this time, I just hear continuous chit-chatting from a few the employees as I continue to wait 5 minutes, no exaggeration. Now a full line as formed behind me. Finally she comes back and says "Here" and hands me a bag that has only the sandwiches in it, and when I question where the donut and munchkins are, I am faced with an attitude about it and *again* am having to explain what I have. I am waiting again to then when she comes back, I have only the donut I asked for and only 3 munchkins of the 15 in total I ordered. She tried closing the widow again, but when I had to call for her to stop and mention this is not what I ordered, I am faced again with more attitude and "Well, how many do you have in total?" At this point, I am beyond frustrated and thinking to myself, you don't have the order on the screen or some ticket? Why is there so much back and forth with an order that was paid for in advance and doing so was to defeat the purpose of having to repeat my order NUMEROUS times.
Alas, I show her phone of what I'm supposed to have and with her last slam of the window and no smile or apology, she hands me the bag with the rest of my order.
Seriously, do not come to this dunkin. I have tried giving it multiple chances simply because it is the closest to my home, but clearly whoever is general manager over this location just hires anyone to work there with no consideration of expertise in customer service or simply just kindness. I will much rather take the extra time to drive to North Haven to that location from now on.
Atmosphere: 1
Food: 2
Service: 1
laureli65 “laur871”
Good service
Unique Look
was in the drive through for over 30 minutes. not even over exaggerating. and that’s with 2 people getting out of line that were ahead of me. coffee was great everyone was extremely apologetic. but something needs to change with completing orders faster.
Atmosphere: 3
Food: 3
Service: 1
Marisa Ceneri
I have been going to this Dunkin Donuts for a while now and the service is tremendous! Always so nice at the drive through window!
i’m a pretty friendly guy actually I do DoorDash I do Uber drive and Uber eats OK not because I got nothing better to do but because this is what I have to do giving respect getting respect one thing I don’t appreciate is when these people at Dunkin’ Donuts get an attitude I have been very friendly and asked the question about one or two things now there were two people behind me and they’re having a conversation I paid for my order and after I paid for my order, I asked young lady for a cup with some water in it and she got this big attitude. Literally said we don’t you have to buy full order they said what do you mean always got a cup of water you need to move down the line or buy a water OK you know what expected was a bit of courtesy and attitude came right out I mean really people have lost their sense of values treating the customer like a customer not like a piece of Garbage your job is your customers your customers drive your business your owner pays you because of custoners . When will you people understand this Smile, even when you don’t want to treat people decently, even when you don’t want to that’s what successes about not pouring the coffee in the cup, and pushing people out the door
Amy Nault
I frequently go to this Dunkin Donuts because of all the ones in Hamden, it is the most convenient (drive through AND good parking) and its employees are most likely to get our order right. The one time they got it wrong, they were okay with remaking the latte and gave me some extra donuts, which I thought was really nice and was not something I expected. I'm consistently impressed with this Dunkin location.
I frequently go to this Dunkin Donuts because of all the ones in Hamden, it is the most convenient (drive through AND good parking) and its employees are most likely to get our order right. The one time they got it wrong, they were okay with remaking the latte and gave me some extra donuts, which I thought was really nice and was not something I expected. I'm consistently impressed with this Dunkin location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Coolatta
Daniela Carranza
Went at 7pm during a weekday and was told no latte that they shut it down for the night because they had already cleaned it.
Atmosphere: 1
Food: 1
Service: 1
Boudicca (Warrior Empath)
I merely ordered a Gatorade on the app and was nicely instructed to drive up to the window. When I pulled up, several young women were simply standing around and talking to each other. Nobody opened the window. Finally, one of them did... without the desired Gatorade in hand. She asked me what I ordered and, somewhat incredulously, I told her. Then she asked to look at the order on my phone? What the...? Reluctantly I handed it to her and she scanned the screen. After handing it back to me, she finally closed the window and grabbed the bottle for me without even a smile. Being a stickler for good customer service, I was frankly appalled by the entire experience.
If you want incompetence and poor customer service, this dunkin is for you! My partner placed an online order for us this evening around 11:30AM to be picked up ASAP. Simple: 2 coffees, 3 sandwiches, 1 donut, and 2 munchkin boxes. Everything started fine when greeted at the speaker, but getting the window, I am only handed the 2 coffees and told to have a nice day. Confused and a bit surprised, I told her that I was missing more than half of my order and was asked what else I was waiting on. This happened numerous times, by the way. When I start to tell her what I'm missing, the lady in the drive thru closed the window half way to walk off.
During this time, I just hear continuous chit-chatting from a few the employees as I continue to wait 5 minutes, no exaggeration. Now a full line as formed behind me. Finally she comes back and says "Here" and hands me a bag that has only the sandwiches in it, and when I question where the donut and munchkins are, I am faced with an attitude about it and *again* am having to explain what I have. I am waiting again to then when she comes back, I have only the donut I asked for and only 3 munchkins of the 15 in total I ordered. She tried closing the widow again, but when I had to call for her to stop and mention this is not what I ordered, I am faced again with more attitude and "Well, how many do you have in total?" At this point, I am beyond frustrated and thinking to myself, you don't have the order on the screen or some ticket? Why is there so much back and forth with an order that was paid for in advance and doing so was to defeat the purpose of having to repeat my order NUMEROUS times.
Alas, I show her phone of what I'm supposed to have and with her last slam of the window and no smile or apology, she hands me the bag with the rest of my order.
Seriously, do not come to this dunkin. I have tried giving it multiple chances simply because it is the closest to my home, but clearly whoever is general manager over this location just hires anyone to work there with no consideration of expertise in customer service or simply just kindness. I will much rather take the extra time to drive to North Haven to that location from now on.
Atmosphere: 1
Food: 2
Service: 1
Good service
was in the drive through for over 30 minutes. not even over exaggerating. and that’s with 2 people getting out of line that were ahead of me. coffee was great everyone was extremely apologetic. but something needs to change with completing orders faster.
Atmosphere: 3
Food: 3
Service: 1
I have been going to this Dunkin Donuts for a while now and the service is tremendous! Always so nice at the drive through window!
Atmosphere: 5
Food: 5
Service: 5
Always good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Dunkin' Lemonade Refreshers, Bagel, Egg White & Veggie Omelet Bites
Asked for senior coffee they said 2.87 I always pd 97cents she no,!
The iced coffee is always watered down...only location I've experienced this consistently
I try and order a refresher with almond milk and I can get almond milk in it everywhere else except for the Hamden DD it’s ridiculous
Atmosphere: 2
Food: 2
Service: 1
Workers were great, very friendly and fast service. Overall probs the best Dunkin I’ve been to.
Atmosphere: 5
Food: 5
Service: 5
GREAT SERVICE! THANK U SO MUCH! SHOUTS OUT TO THE NICE SERVICER. I APPRECIATE PPL LIKE YOU. THANK U "SISTER" LOL. KEEP UP THE GOOD WORK.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
i’m a pretty friendly guy actually I do DoorDash I do Uber drive and Uber eats OK not because I got nothing better to do but because this is what I have to do giving respect getting respect one thing I don’t appreciate is when these people at Dunkin’ Donuts get an attitude I have been very friendly and asked the question about one or two things now there were two people behind me and they’re having a conversation I paid for my order and after I paid for my order, I asked young lady for a cup with some water in it and she got this big attitude. Literally said we don’t you have to buy full order they said what do you mean always got a cup of water you need to move down the line or buy a water OK you know what expected was a bit of courtesy and attitude came right out I mean really people have lost their sense of values treating the customer like a customer not like a piece of Garbage your job is your customers your customers drive your business your owner pays you because of custoners . When will you people understand this Smile, even when you don’t want to treat people decently, even when you don’t want to that’s what successes about not pouring the coffee in the cup, and pushing people out the door
I frequently go to this Dunkin Donuts because of all the ones in Hamden, it is the most convenient (drive through AND good parking) and its employees are most likely to get our order right. The one time they got it wrong, they were okay with remaking the latte and gave me some extra donuts, which I thought was really nice and was not something I expected. I'm consistently impressed with this Dunkin location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Coolatta, Dunkin' Lemonade Refreshers
I frequently go to this Dunkin Donuts because of all the ones in Hamden, it is the most convenient (drive through AND good parking) and its employees are most likely to get our order right. The one time they got it wrong, they were okay with remaking the latte and gave me some extra donuts, which I thought was really nice and was not something I expected. I'm consistently impressed with this Dunkin location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Coolatta
Went at 7pm during a weekday and was told no latte that they shut it down for the night because they had already cleaned it.
Atmosphere: 1
Food: 1
Service: 1
I merely ordered a Gatorade on the app and was nicely instructed to drive up to the window. When I pulled up, several young women were simply standing around and talking to each other. Nobody opened the window. Finally, one of them did... without the desired Gatorade in hand. She asked me what I ordered and, somewhat incredulously, I told her. Then she asked to look at the order on my phone? What the...? Reluctantly I handed it to her and she scanned the screen. After handing it back to me, she finally closed the window and grabbed the bottle for me without even a smile. Being a stickler for good customer service, I was frankly appalled by the entire experience.
Atmosphere: 1
Food: 3
Service: 1
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