Sat at the drive tru for a long time and wasn't acknowledged. I called out and no one answered. Drove up to see if anyone was there. I saw a girl standing there eating and casually talking to her coworker. So I saved myself a headache and went somewhere else.
Atmosphere: 1
Service: 1
Christine Youn
Basically grab and go style DD shop. Bathroom is clean, crews are friendly, food comes out quickly. But the tables and chair doesn't seem for the customers those want to sit and read book for 30 minutes. Still I love this store.
Atmosphere: 4
Food: 5
Service: 5
F
Ordered 2 meal deals, one with a different cheese. Instead, I was told I never said “no bacon” and that I only asked for the cheese change—which I never even got. I apologized for the inconvenience (even though it wasn’t my fault) and was completely ignored. It took 3 tries and 2 different people before the order was finally correct. Very rude service, I won’t be returning.
Service: 1
opal redway
The manager cusses everyone out! I work next door to them and she's on the headset for the drive thru using f-bombs on customers. She had whipped cream all over the outside of my cup, and I asked her if she could please wipe it off and she starts using profanity talking about me as a customer. She needs to be unemployed. Immediately. This is daily. Disgusting. Stay away from state street dunkin donuts in hamden.
Service: 1
Scott E. Baylow
Luvin' my D&D Iced Coffee... it's my go-to for my daily caffeine fix!
Atmosphere: 5
Food: 5
Service: 5
A H \u0026 M
The worst customer service you can experience. I went there yesterday, and I was the only one at the store at the time. A worker was counting the money at the front register, and at least two other workers can be seen in the back. I waited for about 7 minutes, and he finished counting the money, and I thought he was going to take my order. Unfortunately, he did not. He started counting the money again. By the way, no greeting when you walking or when you stand in line at this place. Basically, your presence as a customer doesn't count. So, while he was counting the money again, two other people came in, and again neither him nor the other employees care about the customers waiting at the line. So, I realized that I was at the wrong and worst DD location, and I just left to another DD location on Foxon BLVD. The least that need to be done is a retraining so the staff can learn how to treat customers as human being and acknowledge their business.
Atmosphere: 1
Food: 1
Service: 1
Deborah Dipietro
Best coffee around. Friendly employees at the drive thru. Much nicer now that there's no more people sleeping at the tables.
Atmosphere: 5
Food: 5
Service: 5
JIM A.
Very noisy and very expensive 😕
Atmosphere: 2
Food: 3
Service: 3
Pedro Ng
I ordered a pistachio late she gave me a regular coffee , I told her that I ordered a pistachio late and she responded that I never said that, she make me the pistachio late but she over sweet it. Very disappointed I will never go back to that place again
Atmosphere: 1
Service: 1
Julia Ferraro
The gentleman working the drive thru this morning was so pleasant and kind. I appreciate him being so lovely!
This is the first time in a long time staff was nice and friendly and did a great job
Atmosphere: 5
Food: 5
Service: 5
pam bess
Good location
Atmosphere: 4
Food: 5
Service: 3
Jo Sa
Not good treatment from customer service, like they are not happy to work, at least the brunette who charged me doesn't care if you arrive lol
Atmosphere: 3
Service: 1
Avontay Yarbrough
Bad service.. coffee tasted burnt and hot chocolate tasted like hot water.. I ordered food, they repeated it back to me, then when I got to the window and paid, handed me the drinks I asked for the food and they said they didn’t charge me for it with an attitude… will not be returning..
Atmosphere: 1
Food: 1
Service: 1
Kayla Vaughn
They never have anything and there employee attitude sucks
Sat at the drive tru for a long time and wasn't acknowledged. I called out and no one answered. Drove up to see if anyone was there. I saw a girl standing there eating and casually talking to her coworker. So I saved myself a headache and went somewhere else.
Atmosphere: 1
Service: 1
Basically grab and go style DD shop. Bathroom is clean, crews are friendly, food comes out quickly. But the tables and chair doesn't seem for the customers those want to sit and read book for 30 minutes. Still I love this store.
Atmosphere: 4
Food: 5
Service: 5
Ordered 2 meal deals, one with a different cheese. Instead, I was told I never said “no bacon” and that I only asked for the cheese change—which I never even got. I apologized for the inconvenience (even though it wasn’t my fault) and was completely ignored. It took 3 tries and 2 different people before the order was finally correct. Very rude service, I won’t be returning.
Service: 1
The manager cusses everyone out! I work next door to them and she's on the headset for the drive thru using f-bombs on customers. She had whipped cream all over the outside of my cup, and I asked her if she could please wipe it off and she starts using profanity talking about me as a customer. She needs to be unemployed. Immediately. This is daily. Disgusting. Stay away from state street dunkin donuts in hamden.
Service: 1
Luvin' my D&D Iced Coffee... it's my go-to for my daily caffeine fix!
Atmosphere: 5
Food: 5
Service: 5
The worst customer service you can experience. I went there yesterday, and I was the only one at the store at the time. A worker was counting the money at the front register, and at least two other workers can be seen in the back. I waited for about 7 minutes, and he finished counting the money, and I thought he was going to take my order. Unfortunately, he did not. He started counting the money again. By the way, no greeting when you walking or when you stand in line at this place. Basically, your presence as a customer doesn't count. So, while he was counting the money again, two other people came in, and again neither him nor the other employees care about the customers waiting at the line. So, I realized that I was at the wrong and worst DD location, and I just left to another DD location on Foxon BLVD. The least that need to be done is a retraining so the staff can learn how to treat customers as human being and acknowledge their business.
Atmosphere: 1
Food: 1
Service: 1
Best coffee around. Friendly employees at the drive thru. Much nicer now that there's no more people sleeping at the tables.
Atmosphere: 5
Food: 5
Service: 5
Very noisy and very expensive 😕
Atmosphere: 2
Food: 3
Service: 3
I ordered a pistachio late she gave me a regular coffee , I told her that I ordered a pistachio late and she responded that I never said that, she make me the pistachio late but she over sweet it. Very disappointed I will never go back to that place again
Atmosphere: 1
Service: 1
The gentleman working the drive thru this morning was so pleasant and kind. I appreciate him being so lovely!
Service: 5
Restaurantji Recommends
This is the first time in a long time staff was nice and friendly and did a great job
Atmosphere: 5
Food: 5
Service: 5
Good location
Atmosphere: 4
Food: 5
Service: 3
Not good treatment from customer service, like they are not happy to work, at least the brunette who charged me doesn't care if you arrive lol
Atmosphere: 3
Service: 1
Bad service.. coffee tasted burnt and hot chocolate tasted like hot water.. I ordered food, they repeated it back to me, then when I got to the window and paid, handed me the drinks I asked for the food and they said they didn’t charge me for it with an attitude… will not be returning..
Atmosphere: 1
Food: 1
Service: 1
They never have anything and there employee attitude sucks
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