Moe's Southwest Grill

2100 Dixwell Ave, Hamden
(203) 745-4706

Recent Reviews

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Tanya Kesson

I got a bowl from this place at 650pm on 11/24 and omg it’s perfect. The chubby girl working made it just right thank you !!!

Zachary Kopet

Moe's: It's like Chipotle, except delicious.

Vegetarian options: Tofu tacos, baby! Also, tofu bowls and burritos. But those tacos are something else.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Three Tacos

Liliana (Lil)

It's better than chipotle. I left full. So far my only complaint is that the beans were a little hard.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Bowl

Bethany Smith

We have been to this Moe’s a few times and they seemingly always find a way to not accept our rewards in the app, whether they “can’t find our account in the system” or their “system is down.” The customer service really lacks and there is no attempt to trouble shoot or be helpful. It’s really disappointing that, because of their lack of customer service, we will no longer be going back to Moe’s.

Atmosphere: 3

Food: 3

Service: 1

Justin

Sucks everyone very rude two fat chick's very ignorant

Brandon R.

I should have left when I came in . One person was doing the food , talking WAY TOO LONG TO CUSTOMERS, the other one was in the back and didn’t bother to help when she asked for help cuz of the line.

Worst moes I’ve been to. Confusing lady that was handling the food at 1pm said moe meat moe cheese came as is so I said okay I’ll build my own bowl and with extra meat and like didn’t even bother to ask if I wanted anything else. Then tells me one thing and then asks again making me so darn flustered and confused. When you wind up confused and flustered of course you’re going to be like okay whatever, food came out to be so expensive and the food was so dry and disgusting . No flavor . Like she said home wrecker bowl I can’t add extra meat but why does the app let me do it !? Please explain .

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bowl

Sean Dobel

Went today and the staff was very friendly and quick to service

Atmosphere: 5

Food: 5

Service: 5

Rakib Raihan

"They are often seen chatting with each other and playing on their phones, seemingly indifferent to the number of customers waiting in line. This is especially true for those who work on Sunday evenings. For a single mobile order, I had to wait about 30 minutes without any response from them."

Service: 1

Iyanna “Lana” Huffington Whitney

Keep reading for the good part. Recently, my family has been struggling a lot financially. We used two gift cards to purchase meals for the next few days from this store on Sunday afternoon. When our order arrived, they were half full and drastically incorrect (no meat in either bowl and incorrect sides). We did not realize until later that night since we were trying to save the portions.On Monday (4/29/24) morning, I called the store to make a complaint. I was very upset and truly didn’t expect for my family since this was our only chance to have food in the house until my husbands next check on Tuesday.When I called, I was greeted by the sweetest person I have met since moving to CT. I believe it was the shift manager, I apologize that I did not catch his name. He validated my worry and listened to me. He told me to come down and he would take care of us. When I arrived at the store, I could tell exactly who he was before even saying hello. He was the person with the bright smile and A+ customer service and care to the customer in front of me.In a time of financial crisis this community and country is currently facing, I can say that the empathy he showed me made my family feel seen and heard. I cannot thank him enough for his kindness and hospitality. Truly sir, o hope you have the MOST blessed day.

Atmosphere: 5

Food: 5

Service: 5

Jayvan Johnson

No meats filled @ 5pm is crazy.Prices went up but quality is down.

Atmosphere: 2

Food: 2

Service: 2

Andrew amore

Could be the worst ran Moe’s in the entire country

Atmosphere: 1

Food: 1

Service: 1

David Lappert

Everyone was super nice, and the food was great. Solid stop to charge up at on a road trip.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Bowl

Catalina Evans

To start off, I want to say how AWESOME these employees are and their team work is. Holy smokes. Came here on one of the busiest Friday nights I’ve ever seen in a fast food place. These employees worked so diligently, hard and effectively given they were 100% swamped with orders. I need this GM to know this is an amazing crew. These employees are working their butts off and it was so extremely busy in here! I saw how hard the crew was working to do their best to get orders out and correctly. Please do something nice for these amazing crew members! 10/10 recommend this Moes.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito

Deiondra Speight

ordered a few items on uber eats, about 10 minutes later i see my order was cancelled without reason. so i decided just to call the store and see what was going on. manager jeremy picks up the phone, i ask what happened and he tells me they’re out of steak. i say “oh okay, so do you have the birria available?” he tells me yes, so i then ask “so if i resend my order through, and change my meat option to birria you guys will be able to fulfill it?” and he tells me yes and to do just that. lo and behold i do just that, and 10 minutes later, MY ORDER GOT CANCELLED AGAIN. i’ve never had a problem coming inside this store and yet it seems as though they just didn’t want to be bothered with an order over an hour before they closed. simple communication is all i ask for honestly

Atmosphere: 1

Food: 1

Service: 1

Will Carty (cartycrabber)

Restrooms are locked. If you just came off the highway and need to go urgently, skip this and go to Shop Rite

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