Somehow messed up my simple sandwich and soup pickup order by giving me a salad instead of the sandwich I ordered. Not sure how this is possible when someone has to check off every item on the receipt and initial that they checked it, but by the time I got back to my office, it was too late to turn around and walk back. Then I spent 30 minutes trying to call them to see how they could fix this, and it just rang and rang until it finally hung up - and I even waited until 1pm (after their ‘busy’ time, according to the voicemail). Got a refund from the guest services number, but it’s a 10 day wait to process it. This was my first order at Panera in a while, and I don’t plan on going back any time soon
Atmosphere: 3
Food: 1
Service: 1
Alice LeBron
Located at St.Frances hospital and it's opened till 10pm
Atmosphere: 5
Food: 4
Service: 5
kathy hayes
Love!!!
Atmosphere: 5
Food: 5
Service: 5
Poesias2379 Mitchelle
Staff always on their phone, slow and poor customer service
Lauren
Food is actually pretty great when they manage to get your order right although the prices at Panera are absurd. Certain employees here are a complete and total nightmare to deal with let alone observe. The evening/night employees are very very kind and helpful. Atmosphere overall is fine but slightly below average considering it's located in a hospital.
PSA: This Panera is open 24 hours but you will not be able to access it once visiting hours end at 8pm and the doors lock for the hospital lock.
Kid-friendliness: Not ideal for kids but will do in a pinch.
Atmosphere: 3
Food: 4
Service: 1
Nelson Romani
I work here , every day had coffee, always something missing in the store , today like almost always no cream for a coffee, no coffee in the station. My bagel was old like always, but in the afternoon bagel and bread are fresh. Very disappointed.
Atmosphere: 2
Food: 2
Service: 1
Leonard Rosenfield
I like some of the new menu items. Italian sandwich was flavorful and not skimpy. The bistro onion soup was good, the croutons on the side is a nice touch. Very skimpy on the cheese however. Very.
Atmosphere: 3
Food: 4
Service: 4
ER SongwriterPatriot
ABSOLUTE NIGHTMARE. Only accessible from inside the hospital. Don't bother. This Panera Bread should not even be listed in searchable in Google maps. You have to go through massive security or pay for parking just to go in and buy freaking food??? I don't think so. It took like 10 minutes to find it, and I couldn't get in. Employees refused to open the door from outside easy access. Total BS. SAVE YOUR TIME 😡 Called for help. Very rude answer said "it's not our fault".
Atmosphere: 1
Food: 1
Service: 1
Raymond o Marrero
Very good food
Atmosphere: 5
Food: 5
Service: 5
Roxann Kavanagh
Just got a grilled cheese, nothing grilled about it.
Every time I go to this location my order is incorrect and incomplete I am charger no told refund process not offered another option and this has happened for the third time the is supposed to be someone checking and sign off on receipt that would prevent this from happening why would the be spot on receipt for that but no one is doing it
Service: 1
Ashley Eltorai
Just raised prices again for the new year. A cup of soup, which likely costs $1 in ingredients, is a full $9
Atmosphere: 1
Food: 1
Service: 1
Susan Wood
Being very tired I really enjoyed sitting down to a delicious meal with friendly and helpful staff thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Crystal Zunun
I have never ordered from this location before, so after placing my order online, I GPS how to get there. I was clueless as to where the location was because it brought me to Saint Francis Hospital. After asking around I was informed that I had to go inside the hospital because Panera was in there. Finally after parking and walking all the way down the road I found it! ( not knowing I could had parked closer ? ) Once I got there, I picked up my online order and I wanted some bakery goodies while I was there. This amazing woman named Christine was helping me out and giving me suggestions as to what tastes amazing as everything there looks great. Now if you want to talk about next level service, after getting so excited for these goodies I was bringing home, I realized I did not have my card or phone to pay with. I didn’t want to walk another 10 minutes down the road and then 10 minutes back there to get these goodies so I just told her forget it I won’t bother getting them . Christine graciously offered to take care of it for me and I was so aesthetic. No one‘s ever done something like that for me. I myself am a manager at a restaurant and I’m always giving things away free items to guests who are celebrating special occasions. I guess today was my day to get something in return for free Christine I just want you to know I am so grateful for your service and the way that you were with me today!!!! Thank you!!!! Take care of her Panera because amazing employees like her are hard to come by and also hard to keep!Yours truly,Xoxo Crystal
Somehow messed up my simple sandwich and soup pickup order by giving me a salad instead of the sandwich I ordered. Not sure how this is possible when someone has to check off every item on the receipt and initial that they checked it, but by the time I got back to my office, it was too late to turn around and walk back. Then I spent 30 minutes trying to call them to see how they could fix this, and it just rang and rang until it finally hung up - and I even waited until 1pm (after their ‘busy’ time, according to the voicemail). Got a refund from the guest services number, but it’s a 10 day wait to process it. This was my first order at Panera in a while, and I don’t plan on going back any time soon
Atmosphere: 3
Food: 1
Service: 1
Located at St.Frances hospital and it's opened till 10pm
Atmosphere: 5
Food: 4
Service: 5
Love!!!
Atmosphere: 5
Food: 5
Service: 5
Staff always on their phone, slow and poor customer service
Food is actually pretty great when they manage to get your order right although the prices at Panera are absurd. Certain employees here are a complete and total nightmare to deal with let alone observe. The evening/night employees are very very kind and helpful. Atmosphere overall is fine but slightly below average considering it's located in a hospital.
PSA: This Panera is open 24 hours but you will not be able to access it once visiting hours end at 8pm and the doors lock for the hospital lock.
Kid-friendliness: Not ideal for kids but will do in a pinch.
Atmosphere: 3
Food: 4
Service: 1
I work here , every day had coffee, always something missing in the store , today like almost always no cream for a coffee, no coffee in the station. My bagel was old like always, but in the afternoon bagel and bread are fresh. Very disappointed.
Atmosphere: 2
Food: 2
Service: 1
I like some of the new menu items. Italian sandwich was flavorful and not skimpy. The bistro onion soup was good, the croutons on the side is a nice touch. Very skimpy on the cheese however. Very.
Atmosphere: 3
Food: 4
Service: 4
ABSOLUTE NIGHTMARE. Only accessible from inside the hospital. Don't bother. This Panera Bread should not even be listed in searchable in Google maps. You have to go through massive security or pay for parking just to go in and buy freaking food??? I don't think so. It took like 10 minutes to find it, and I couldn't get in. Employees refused to open the door from outside easy access. Total BS. SAVE YOUR TIME 😡
Called for help. Very rude answer said "it's not our fault".
Atmosphere: 1
Food: 1
Service: 1
Very good food
Atmosphere: 5
Food: 5
Service: 5
Just got a grilled cheese, nothing grilled about it.
Restaurantji Recommends
Great place to have coffee and a bite to eat over
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Cookie Varieties, Panera Bagel Variety
Every time I go to this location my order is incorrect and incomplete I am charger no told refund process not offered another option and this has happened for the third time the is supposed to be someone checking and sign off on receipt that would prevent this from happening why would the be spot on receipt for that but no one is doing it
Service: 1
Just raised prices again for the new year. A cup of soup, which likely costs $1 in ingredients, is a full $9
Atmosphere: 1
Food: 1
Service: 1
Being very tired I really enjoyed sitting down to a delicious meal with friendly and helpful staff thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
I have never ordered from this location before, so after placing my order online, I GPS how to get there. I was clueless as to where the location was because it brought me to Saint Francis Hospital. After asking around I was informed that I had to go inside the hospital because Panera was in there. Finally after parking and walking all the way down the road I found it! ( not knowing I could had parked closer ? ) Once I got there, I picked up my online order and I wanted some bakery goodies while I was there. This amazing woman named Christine was helping me out and giving me suggestions as to what tastes amazing as everything there looks great. Now if you want to talk about next level service, after getting so excited for these goodies I was bringing home, I realized I did not have my card or phone to pay with. I didn’t want to walk another 10 minutes down the road and then 10 minutes back there to get these goodies so I just told her forget it I won’t bother getting them . Christine graciously offered to take care of it for me and I was so aesthetic. No one‘s ever done something like that for me. I myself am a manager at a restaurant and I’m always giving things away free items to guests who are celebrating special occasions. I guess today was my day to get something in return for free Christine I just want you to know I am so grateful for your service and the way that you were with me today!!!! Thank you!!!! Take care of her Panera because amazing employees like her are hard to come by and also hard to keep!Yours truly,Xoxo Crystal
Atmosphere: 5
Food: 5
Service: 5
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