My drink was not filled adequately. I politely asked about it and got a terse and rude response. It was 95°F and he gave me no ice. I will struggle to come back to this location again.
Atmosphere: 1
Food: 2
Service: 1
Eden Wright
Wish I could give them zero stars. The food wasn’t right and their attitudes were even worse. The service I got from the employees was just so mean. From the start they would talk down to me and talk to me like I was the one in the wrong. I just wanted them to remake my food because I know what it’s supposed to look like and burnt and barely any meat is not how it is supposed to look like, I’m sorry. The real problem with this place is the specific employee I had to talk to.
Atmosphere: 1
Food: 1
Service: 1
Rose
Got my food, I got two salads and a soup not important. But my salad had a small hair on the top of the onions. I went back to get it remade and maybe a refund. And I would like to say I work in a restaurant (Italian restaurant) and that’s what my mangers would do for the person even. If they had found a hair in there. Automatic refund on the food and a remake of it, if the person wants it. But instead the woman (she is a black woman with a shaved head) was short with me off the bat, seemed like she was more upset with me for come back to get it remade. Also side note I got no refund for the salad same price. This woman also was rude towards me when I was talking to a woman also waiting for her food. This woman in line asked me if I was waiting, told her I just waiting to return my food since I got a hair in it. But the employee did not like this she shut me down and told me not to tell people because this Panera is not that kind of place. But hey no shade to the kitchen staff because they look good but a lot of them seemed to have hair extensions, and as a extension girl myself I know that is a high possibility especially since there hair nets weren’t exactly set in place. Overall very poor front service (from this woman specifically). I’m sorry but for a food place in a hospital, please please please do better.
Food: 4
April Petrushonis
Ordered from their website. The sandwiches were sparse, mine was burnt and so crunch I thought I was going to break a tooth. I have Panera about every 4-5 weeks it's always great, this time (different location) wasn't, but I took the survey they emailed me and they were amazing and gave me a refund for the whole order. Which I was pretty shocked so customer service wise 5 stars. Everyone has an off day so I'm glad they fixed the problem.
Food: 2
Abdul Hadi Sharifi
Service at this location can be quite slow at times.
Atmosphere: 4
Food: 5
Service: 1
Davis Aasen
Ordered online. It took all the way till the order was listed as “ready” for someone to point out they dont have it in stock. The replacement sandwich then tasted awful and I was not able to finish it. Staff was very nice.
Atmosphere: 3
Food: 1
Service: 3
NASH ANSARI
Never a money worth for SIP CLUB or regular order COFFEES ARE OLD THEY REMOVE THE TIMERS ON THE TOP OF COFFEE DISPENSERS SO THEY CAN LIE ABOUT HOW OLD COFFEE NOT CLEAN VERY FEW STAFFS ARE OK EVERY ONE ELSE RUDE
Atmosphere: 1
Food: 1
Service: 1
Marisella Morales
Today at morning I went to buy a te same the others days but I find A person without customer service Carla Moody cannot work in that position where you need give the customer the quality of attention. She didn't want to give me honey for my tea, and then when I told her that I would change to coffee, she didn't change the cup and I asked her to do it and her told me to save it yourself. and when I asked for coffee because no have coffe on the front she taken more than 10 minutes to put it in front of me and my time to punch my work was expiring. This really is unfair and should not happen. I will be in charge of commenting on what happened with my colleagues. I have had the SIP club for almost a year and I recommend this service to everyone but after this I really don't think I will do it. I hope you will take some action for this. you can contact me for any question. Thank
Atmosphere: 1
Food: 5
Service: 1
Tim
Very rude front desk staff
Peri Lewis
I ordered a sandwich to-go (my mistake) because when I opened it up, there was ONE half of a tomato, a small slice of mozzarella, and a few pieces of lettuce. I paid a lot of money for bread! If I’d ordered it to eat there, I would absolutely have said something to the kitchen staff. Absolutely disappointing!! I guess what can I expect from a chain restaurant that I assume only cares about their bottom line - not about feeding people adequately for what we pay for.
I needed to charge my phone and I actually stayed outside today, the staff at this cafe are very nice people, they let me stay longer and charge my phone, I also want to say it's very clean and very tasty here
Atmosphere: 5
Food: 5
Service: 5
Rosie Cong
It’s inside a hospital, and there is no parking.
Atmosphere: 1
Food: 5
Service: 1
Mark Ashwell
This location is in hartford Hospital.We have been in the emergency room for almost 13 hours.The people at Panera bread have made it more tolerable. Delicious muffins and wicked hot coffee are great. It's the people. That's what makes this work. Going the extra mile. Being friendly, being gracious.Thank you so much. Especially Irene!
Atmosphere: 4
Food: 5
Service: 5
Mik Nosmoth
Sandwich bread for tuna fish is hard and tastes stale. I actually felt insulted that they know they are selling and preparing old bread.I brought two terrible tuna fish sandwiches. I won't buy there again.
My drink was not filled adequately. I politely asked about it and got a terse and rude response. It was 95°F and he gave me no ice. I will struggle to come back to this location again.
Atmosphere: 1
Food: 2
Service: 1
Wish I could give them zero stars. The food wasn’t right and their attitudes were even worse. The service I got from the employees was just so mean. From the start they would talk down to me and talk to me like I was the one in the wrong. I just wanted them to remake my food because I know what it’s supposed to look like and burnt and barely any meat is not how it is supposed to look like, I’m sorry. The real problem with this place is the specific employee I had to talk to.
Atmosphere: 1
Food: 1
Service: 1
Got my food, I got two salads and a soup not important. But my salad had a small hair on the top of the onions. I went back to get it remade and maybe a refund. And I would like to say I work in a restaurant (Italian restaurant) and that’s what my mangers would do for the person even. If they had found a hair in there. Automatic refund on the food and a remake of it, if the person wants it. But instead the woman (she is a black woman with a shaved head) was short with me off the bat, seemed like she was more upset with me for come back to get it remade. Also side note I got no refund for the salad same price. This woman also was rude towards me when I was talking to a woman also waiting for her food. This woman in line asked me if I was waiting, told her I just waiting to return my food since I got a hair in it. But the employee did not like this she shut me down and told me not to tell people because this Panera is not that kind of place. But hey no shade to the kitchen staff because they look good but a lot of them seemed to have hair extensions, and as a extension girl myself I know that is a high possibility especially since there hair nets weren’t exactly set in place. Overall very poor front service (from this woman specifically). I’m sorry but for a food place in a hospital, please please please do better.
Food: 4
Ordered from their website. The sandwiches were sparse, mine was burnt and so crunch I thought I was going to break a tooth. I have Panera about every 4-5 weeks it's always great, this time (different location) wasn't, but I took the survey they emailed me and they were amazing and gave me a refund for the whole order. Which I was pretty shocked so customer service wise 5 stars. Everyone has an off day so I'm glad they fixed the problem.
Food: 2
Service at this location can be quite slow at times.
Atmosphere: 4
Food: 5
Service: 1
Ordered online. It took all the way till the order was listed as “ready” for someone to point out they dont have it in stock. The replacement sandwich then tasted awful and I was not able to finish it. Staff was very nice.
Atmosphere: 3
Food: 1
Service: 3
Never a money worth for SIP CLUB or regular order COFFEES ARE OLD THEY REMOVE THE TIMERS ON THE TOP OF COFFEE DISPENSERS SO THEY CAN LIE ABOUT HOW OLD COFFEE
NOT CLEAN VERY FEW STAFFS ARE OK EVERY ONE ELSE RUDE
Atmosphere: 1
Food: 1
Service: 1
Today at morning I went to buy a te same the others days but I find A person without customer service Carla Moody cannot work in that position where you need give the customer the quality of attention. She didn't want to give me honey for my tea, and then when I told her that I would change to coffee, she didn't change the cup and I asked her to do it and her told me to save it yourself. and when I asked for coffee because no have coffe on the front she taken more than 10 minutes to put it in front of me and my time to punch my work was expiring. This really is unfair and should not happen. I will be in charge of commenting on what happened with my colleagues. I have had the SIP club for almost a year and I recommend this service to everyone but after this I really don't think I will do it. I hope you will take some action for this. you can contact me for any question. Thank
Atmosphere: 1
Food: 5
Service: 1
Very rude front desk staff
I ordered a sandwich to-go (my mistake) because when I opened it up, there was ONE half of a tomato, a small slice of mozzarella, and a few pieces of lettuce. I paid a lot of money for bread! If I’d ordered it to eat there, I would absolutely have said something to the kitchen staff. Absolutely disappointing!! I guess what can I expect from a chain restaurant that I assume only cares about their bottom line - not about feeding people adequately for what we pay for.
Food: 1
Restaurantji Recommends
I needed to charge my phone and I actually stayed outside today, the staff at this cafe are very nice people, they let me stay longer and charge my phone, I also want to say it's very clean and very tasty here
Atmosphere: 5
Food: 5
Service: 5
It’s inside a hospital, and there is no parking.
Atmosphere: 1
Food: 5
Service: 1
This location is in hartford Hospital.We have been in the emergency room for almost 13 hours.The people at Panera bread have made it more tolerable. Delicious muffins and wicked hot coffee are great. It's the people. That's what makes this work. Going the extra mile. Being friendly, being gracious.Thank you so much. Especially Irene!
Atmosphere: 4
Food: 5
Service: 5
Sandwich bread for tuna fish is hard and tastes stale. I actually felt insulted that they know they are selling and preparing old bread.I brought two terrible tuna fish sandwiches. I won't buy there again.
Atmosphere: 3
Food: 1
Service: 3
My husband and I love the broccoli cheddar soup
Atmosphere: 5
Food: 5
Service: 5
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