I experienced racism today at 65 Asylum Street. All I did was arrive early to pick up my order and wait quietly while the older man prepared it. He suddenly yelled at me, called me names, and made me feel terrible just for being a customer. He was calm and polite with everyone else. He yelled at me simply because my order was preordered online and he didn’t want me standing there while he prepared the sub. He even threatened to give me my order back and refund my money. I tried to explain, saying, “Sir, I’m being respectful,” but he ignored me and continued shouting. Was it wrong to simply stand there while he made my order? I didn’t say a word. Please check the CCTV footage at 3:25 PM—this is blatant racism. It’s frustrating that Subway doesn’t even have a proper customer service number to address this issue. I didn’t expect this kind of treatment from Subway!
He even told me not to buy from there again. I asked for the owner's number and tried to contact customer service, but nothing has been resolved. This isn’t about the money—it’s about the emotional turmoil I had to go through today just for trying to get my food. No one should have to face that kind of treatment. The whole experience has been draining, and it’s hard to shake off the disrespect I faced for absolutely no reason.
Atmosphere: 1
Food: 1
Service: 1
sonal pakhare
Rude and unprofessional staff. Asked about my pickup order, and the employee responded rudely, telling me to wait. Terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Marius Dicpetris
*FRAUD ALERT* They added a tip to my order after I left. They refuse to fix it. Watch your credit card statement.
Atmosphere: 1
Food: 1
Service: 1
bigmama shoe
there are two employees there one older gentleman and one slightly younger. the younger one is more friendly than the older gentleman and when I went there it was just the older man and I got a 6 inch tuna and to spend 7 dollars on a sandwich and the tuna I barley taste it because you get two very little scoops that they spread out and you get more lettuce and whatever other toppings that you put on it . I will never go there again.
Atmosphere: 3
Food: 2
Service: 3
Jessica McBride
I had a disappointing experience at this establishment today. Despite negative reviews, I decided to stop by during my break. The woman at the counter was rude and seemed annoyed, talking on her headset while aggressively handling my order. When I questioned her behavior, she mentioned that she was working alone and she was constantly being told she was being rude. She continued to make my sandwich, but I was unimpressed with the service. Unfortunately, I had to witness this unprofessionalism, and I have decided not to spend any more money at this place.
Atmosphere: 2
Food: 1
Service: 1
Ronald Bey
Order a cheese steak sub and it was hands down one of the worst put together sandwiches I've ever had, never again.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Cookies
Michelle Sarmiento
They take care of you, which is what is important ?
Atmosphere: 2
Food: 4
Service: 3
saipraneethreddy ileni
Worst service from the old guyNever gonna come here
Atmosphere: 3
Food: 2
Service: 1
James Fitzsimons
Bathroom had an out of order sign but I saw an employee disappear into it for abit. I'm fine with not allowing public use but lying to customers isn't ok. Aside from that the store was very clean and sandwiches were made well.
Atmosphere: 5
Food: 5
Service: 3
Craig Kleman (Klem)
Got the same sandwich I ordered at another subway. Service was gruff and the modicum that should have been provided was not. Server seemed to be bothered that he had to wait on me. Poor service.
Extremely overpriced food, guy behind the counter which I believe is the owner is not very friendly at all. The veggies are wilted and the lettuce was reddish brown.
Atmosphere: 2
Food: 2
Service: 2
ASK
The OLD guy from Pakistan serving the customers these days in this subway is very rude and crazy… I asked him to divide a footlong into 2 and he can charge me for two 6 inches, but he taunted saying that he doesn’t have time!!!If he doesn’t have time for the customers then why is he serving in a restaurant!!!!Never a positive experience with this restaurant. PLEASE AVOID if you don’t want a cold experience.
Mark A Banks
It's a great place to have a quick bite ? ? ?.
Sheena Hopkins
The guy downtown hartford subway is very rude he is a Indian guy he's very rude and disrespectful never eat there I give them a 1 how about anything 0
Rahul Mehta
One of the best Subways I’ve been to in Hartford. Staff is v friendly and their bread is perfectly baked.
I experienced racism today at 65 Asylum Street. All I did was arrive early to pick up my order and wait quietly while the older man prepared it. He suddenly yelled at me, called me names, and made me feel terrible just for being a customer. He was calm and polite with everyone else. He yelled at me simply because my order was preordered online and he didn’t want me standing there while he prepared the sub. He even threatened to give me my order back and refund my money. I tried to explain, saying, “Sir, I’m being respectful,” but he ignored me and continued shouting. Was it wrong to simply stand there while he made my order? I didn’t say a word. Please check the CCTV footage at 3:25 PM—this is blatant racism. It’s frustrating that Subway doesn’t even have a proper customer service number to address this issue. I didn’t expect this kind of treatment from Subway!
He even told me not to buy from there again. I asked for the owner's number and tried to contact customer service, but nothing has been resolved. This isn’t about the money—it’s about the emotional turmoil I had to go through today just for trying to get my food. No one should have to face that kind of treatment. The whole experience has been draining, and it’s hard to shake off the disrespect I faced for absolutely no reason.
Atmosphere: 1
Food: 1
Service: 1
Rude and unprofessional staff. Asked about my pickup order, and the employee responded rudely, telling me to wait. Terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
*FRAUD ALERT* They added a tip to my order after I left. They refuse to fix it. Watch your credit card statement.
Atmosphere: 1
Food: 1
Service: 1
there are two employees there one older gentleman and one slightly younger. the younger one is more friendly than the older gentleman and when I went there it was just the older man and I got a 6 inch tuna and to spend 7 dollars on a sandwich and the tuna I barley taste it because you get two very little scoops that they spread out and you get more lettuce and whatever other toppings that you put on it . I will never go there again.
Atmosphere: 3
Food: 2
Service: 3
I had a disappointing experience at this establishment today. Despite negative reviews, I decided to stop by during my break. The woman at the counter was rude and seemed annoyed, talking on her headset while aggressively handling my order. When I questioned her behavior, she mentioned that she was working alone and she was constantly being told she was being rude. She continued to make my sandwich, but I was unimpressed with the service. Unfortunately, I had to witness this unprofessionalism, and I have decided not to spend any more money at this place.
Atmosphere: 2
Food: 1
Service: 1
Order a cheese steak sub and it was hands down one of the worst put together sandwiches I've ever had, never again.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Cookies
They take care of you, which is what is important ?
Atmosphere: 2
Food: 4
Service: 3
Worst service from the old guyNever gonna come here
Atmosphere: 3
Food: 2
Service: 1
Bathroom had an out of order sign but I saw an employee disappear into it for abit. I'm fine with not allowing public use but lying to customers isn't ok. Aside from that the store was very clean and sandwiches were made well.
Atmosphere: 5
Food: 5
Service: 3
Got the same sandwich I ordered at another subway. Service was gruff and the modicum that should have been provided was not. Server seemed to be bothered that he had to wait on me. Poor service.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Extremely overpriced food, guy behind the counter which I believe is the owner is not very friendly at all. The veggies are wilted and the lettuce was reddish brown.
Atmosphere: 2
Food: 2
Service: 2
The OLD guy from Pakistan serving the customers these days in this subway is very rude and crazy… I asked him to divide a footlong into 2 and he can charge me for two 6 inches, but he taunted saying that he doesn’t have time!!!If he doesn’t have time for the customers then why is he serving in a restaurant!!!!Never a positive experience with this restaurant. PLEASE AVOID if you don’t want a cold experience.
It's a great place to have a quick bite ? ? ?.
The guy downtown hartford subway is very rude he is a Indian guy he's very rude and disrespectful never eat there I give them a 1 how about anything 0
One of the best Subways I’ve been to in Hartford. Staff is v friendly and their bread is perfectly baked.
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