Willoughby's Coffee & Tea

Good coffee and tea ruined by unfriendly service! Some people are just not suited for customer-facing jobs! The woman that served us barked loudly, “The cream and other stuff you get over there!” Yes, barked loudly!!!
It was our first time in this cafe so we didn’t know where things were! No matter, since we won’t be going back! A first and a last time all in one go - just like the woman wanted! She probably believes that It is easier for her to not have any customer to serve (true, but not exactly a good mindset for business neither for holding down a job).

Atmosphere: 4

Food: 3

Service: 1

Great to have a local coffee shop and the service was amazing but the coffees are nothing spectacular

Atmosphere: 2

Food: 2

Service: 5

My friends and I were looking to go somewhere for a cup of coffee after work. We found this place on Google and saw that it closes at 6 p.m. We got there at around 5:10-5:15 and found the doors locked. We wound up going to Starbucks instead.

Service: 1

Well, I can’t tell you how the coffee was, because the staff was so unpleasant, I never got that far. Reading other reviews, I see I am not alone.

These people derive some kind of twisted pleasure out of enforcing random rules to make you feel unwelcome and to make your coffee experience as stressful as possible.

The passive-aggressive smiles and syrupy sweet tones with their nastiness so early in the morning was particularly irritating.

I was supposed to meet a friend there, but I told her I was leaving in search of a new location. So glad I did.

We ended up having a lovely morning coffee and pastry in the much sunnier and more open Madison Coffee House, where the owner was welcoming, and cheerfully going around chatting with customers to make sure everyone was happy. Night and day, the two places.

Atmosphere: 1

Service: 1

I walked in with a smoothie in my hand and bought a pastry. Employees were super nice but as I was about to sit down the manager appeared out of nowhere to yell at me saying I couldn’t bring outside food inside the cafe. Funny how she waited until after I bought something to say something. I calmly responded saying I wanted to eat the pastry I bought from them and she rudely interrupted me saying she wasn’t going to argue with me despite the fact that I, as a teenager, was being more polite than a grown woman. She told me to go outside and that I could eat outside. Upon walking outside, I see a sign saying only food bought from Willoughbys can be consumed on the patio. Seemed like she didn’t know what she was talking about and just wanted to start a fight. don’t waste your money at a place where you will be treated like a criminal for trying to eat a pastry you bought and kicked out as a paying customer, but only AFTER you actually pay for something. The second they get what they want from you, which is your money, they’ll instantly be disrespectful to you. Sadly it’s a great place ruined by a rude, and according to past reviews ABLEIST manager.

Atmosphere: 1

Food: 2

Service: 1

Good coffee for while I was visiting town

Atmosphere: 5

Food: 5

Service: 5

The service is amazing- these are the nicest people! The atmosphere is also so cute, with indoor seating and outdoor seating, gentle music playing inside. I haven’t had any food yet, only coffee, but the food looked great. They have a lot of coffee bean selections and a new flavor they feature daily. I’m here visiting and came here every day that I was visiting!

Atmosphere: 5

Food: 5

Service: 5

Excellent coffee. My friend Ed Francis goes to your coffee shop almost every day. His birthday is next week and we’re getting him a gift card for your store.

A must for coffee when in

Atmosphere: 4

Food: 5

Service: 3

good coffee, fair price, not crowded. overall a decent

Atmosphere: 5

Service: 5

good coffee, fair price, not crowded. overall a decent experience

Atmosphere: 5

Service: 5

No bathroom

Cute spot for coffee. Can't wait to visit

Atmosphere: 5

Food: 5

Such a cute place!

Such a cute place!