I have tried to give this place way too many chances.. The only way you can get your order right is if your ordering at 6am after that it seems like the crew don’t care.. Nasty coffee more then one item forgotten every order.. I will not be ordering from here again
Atmosphere: 1
Food: 1
Service: 1
Frank Mercy
Thank you Ms. Kiki for remaking my coffee without me even asking even though i gave the order wrong.
Atmosphere: 5
Food: 5
Service: 5
Matt W
I came in around 2 the other day with my kids to get 25 munchkins and wanted only glazed and jelly as my kids only like those ones and a tall skinny black girl with a wig gave me the wrong ones so I asked it to be fixed and she rolled her eyes and said "man get outta here you have your damn food" and I refused until she threatened to call the police on me for tresspassing!!! She also threatened to fight me if I didnt leave and my kids were there!! I have never felt more THREATENED in a Dunkin before!!!!This is my husband's email but my name is Sharron!
Ái Thu
i paid for med iced latte and they gave me a small cup. After I finished telling them, they poured from one small medicine cup to another. and add ice to it. it's not
Service: 1
Nikki Cabaccang
Very slow today no sense of urgency no customer service. Very slow and rude and not even at least apologetic. Instead complaining in front of
Atmosphere: 1
Food: 5
Service: 1
Ashley Farland
This has got to be one of the worst Dunkin in Manchester. The employees do not know how to read they do not know how to talk to customers on the phone managers pick up the phone with attitudes it over all a horrible experience with
Atmosphere: 1
Food: 1
Service: 1
Kara
YOU NEED TO HAVE MORE THAN 1 PERSON IN THE EVENING IT GETS SO BUSY THAT SHE COULDN'T GET TO EVERYONE FOR AWHILE THERE ARE ALWAYS 2 SUPER LONG LINES!! ITS NOT THE ONE CREW MEMBERS FAULT SHE SAID SHE OWNER WANTS ONLY 1 PERSON AFTER 4!! THE OWNER SOUNDS LIKE A GREEDY PERSON!!!
Service: 1
Tamala Hussein
Dunkin donuts on Center St needs more than 2 servers after 2pm in this busy district.After repeating orders twice at drive through it still was wrong, I went inside to get it changed and still did not get the correct coffee, the servers were overwhelmed and inefficient and this is not the first time
Atmosphere: 1
Food: 1
Service: 1
Amy Smith
The lady with the tattoos is so friendly and cool!! Great personality.
Annon
Rude. N/G for business find a new line of work. Coffee not even close to full. 2” from top. Poor value at $3.50.
Hello,In the summer, I work for one of Dunkin’s promotional branches. They typically give us Dunkin cards to be used at any store. As of right now, I have more than $300, ready to be spent. During the rest of the year, I work as a teacher in the town of Manchester. This is a very convenient location as I dive by it, every single day on my way to work. I have gone to this location only 4 times, and every single time something negative happens (for identification purposes I will be describing some of the employees).Unfortunately, I regret to inform you that the customer service at this location is the worst. The first time I went to this store, I ordered a large signature latte, and they gave me a small one. I informed the lady at the window, and she visibly got upset and rolled her eyes at me. She proceeded to tell me, “Oh well, this one is already made, we have a line, and I’m not doing the price difference”. I remind her that I use a coupon for a free any-size drink. I asked her to give me my correct size and I offered to pull to the side, to not disturb the car flow. After calling her manager (a petite black woman), they just made another one and reminded me that it was me who messed up.The next day, same order, same crew, they gave me an Iced Latte. I let them know again that,” this is not what I ordered” and pointed at my dash camera. She replied, “Well I have a line” and signaled me to just drive away. I left.I decided to avoid this location, if possible.Several weeks passed and the schools had a 2-hour delay, so I decided to buy a box of hot chocolate for my student. Same manager, same crew. I asked them at the drive-thru, to please give me enough cups for my students. They gave me a box of hot chocolate, with a sticker that said hot chocolate, filled with hot coffee. After school, I came back to return the untouched box. A very sweet young woman (she is medium-sized size, Caucasian), told me that, she made that order earlier and the same staff that had given me poor service in the past, told her to put coffee, she questioned it, because it had a sticker that said otherwise, but they told her to just do it.Today 1/17/24, 9 am, the Same story, a 2-hour delay. This time I decided to come inside. Maybe it's me, maybe it's my accent, maybe I’m the problem. They were visibly busy, I said hello to a young lady with an afro, and she said hello back and continued what she was doing. I waited. When she finally came to take my order, I asked for two hot chocolate boxes for my students. She rolled her eyes, growled out of discomfort, and told me “The hot chocolate machine is not working” and walked away. I also wanted a drink, but she didn’t care.At this point, I'm starting to take it personally and I can’t help to think it's because of my heavy accent. If that is the case, I will start warning my students not to come to this location, since I don’t want any of them to go through this discriminatory experience.Thank You
Atmosphere: 1
Food: 3
Service: 1
Melanie DeJesus
I wish they would have Punk and spice coffee all
Atmosphere: 4
Food: 4
Service: 4
T1088WEpaolab
In the summer, I work for one of Dunkin’s promotional branches. They typically gift us Dunkin cards to be used at any store. As of right now, I have more than $300, ready to be spent. During the rest of the year, I work as a teacher in the town of Manchester. The Store is located at 244 Center St, Manchester Ct. It’s a very convenient location as I dive by it, every single day on my way to work. I have gone to this location only 4 times, and every single time something negative happens (for identification purposes I will be describing some of the employees). Unfortunately, I regret to inform you that the customer service at this location is the worst. The first time I went to this store, I ordered a large signature latte, and they gave me a small one. I informed the lady at the window, and she visibly got upset and rolled her eyes at me. She proceeded to tell me, “Oh well, this one is already made, we have a line, and I’m not doing the price difference”. I remind her that I use a coupon for a free any-size drink. I asked her to give me my correct size and offered to pull to the side, to not disturb the car flow. After calling her manager (a petite black woman), they just made another one and reminded me that it was me who messed up. Next day, same order, same crew, they give me an Ice Latte. I let them know again that,” this is not what I ordered” and pointed at my dash camera. She replied, “Well I have a line” and signaled me to just go away. I did leave. I decided to avoid this location, if possible. Several weeks passed and the schools had a 2-hour delay, I decided to buy a box of hot chocolate, for my student. Same manager, same crew. I asked them at the drive-thru, to please give me enough cups for my students. They gave me a box of hot chocolate, with a sticker that said hot chocolate, filled with hot coffee. After school, I came back to return the untouched box. A very sweet young woman (she is medium-sized size, Caucasian), told me that, she made that order earlier and the same staff that had given me poor service in the past, told her to put coffee, she questioned it, because it had a sticker that said otherwise, but they told her to just do it. Today 1/17/24, 9 am, the Same story, a 2-hour delay. This time I decided to come inside. Maybe is me, maybe is my accent, maybe I’m the problem. They were visibly busy, I said hello to a young lady with an afro, and she said hello back and continued what she was doing. I waited. When she finally came to take my order, I asked for two hot chocolate boxes for my students. She rolled her eyes, growled out of discomfort, and told me “The hot chocolate machine, is not working” and walked away. I also wanted a drink, but she didn’t care. At this point, I'm starting to take it personally and I can’t help to think it's because of my heavy accent. If that is the case, I will start warning my students not to come to this location, since I don’t want any of them to go through this discriminatory experience.
Deborah Myers
Amazing
Food: 5
Service: 5
Cameryn Van Leuvan
I went through the drive thru this morning and there was this girl with curly hair working the drive thru and she was the rudest person i ever had to deal with in customer service. I asked her for no regular munchkins and she gave me no jelly ones. So I then again said excuse me I asked for no regular ones I wanted jelly. And she goes “man you have your 25 munchkins shut up.” Thats the response I get when you guys messed up? She SHOULD NOT be in customer service.
I have tried to give this place way too many chances.. The only way you can get your order right is if your ordering at 6am after that it seems like the crew don’t care.. Nasty coffee more then one item forgotten every order.. I will not be ordering from here again
Atmosphere: 1
Food: 1
Service: 1
Thank you Ms. Kiki for remaking my coffee without me even asking even though i gave the order wrong.
Atmosphere: 5
Food: 5
Service: 5
I came in around 2 the other day with my kids to get 25 munchkins and wanted only glazed and jelly as my kids only like those ones and a tall skinny black girl with a wig gave me the wrong ones so I asked it to be fixed and she rolled her eyes and said "man get outta here you have your damn food" and I refused until she threatened to call the police on me for tresspassing!!! She also threatened to fight me if I didnt leave and my kids were there!! I have never felt more THREATENED in a Dunkin before!!!!This is my husband's email but my name is Sharron!
i paid for med iced latte and they gave me a small cup. After I finished telling them, they poured from one small medicine cup to another. and add ice to it. it's not
Service: 1
Very slow today no sense of urgency no customer service. Very slow and rude and not even at least apologetic. Instead complaining in front of
Atmosphere: 1
Food: 5
Service: 1
This has got to be one of the worst Dunkin in Manchester. The employees do not know how to read they do not know how to talk to customers on the phone managers pick up the phone with attitudes it over all a horrible experience with
Atmosphere: 1
Food: 1
Service: 1
YOU NEED TO HAVE MORE THAN 1 PERSON IN THE EVENING IT GETS SO BUSY THAT SHE COULDN'T GET TO EVERYONE FOR AWHILE THERE ARE ALWAYS 2 SUPER LONG LINES!! ITS NOT THE ONE CREW MEMBERS FAULT SHE SAID SHE OWNER WANTS ONLY 1 PERSON AFTER 4!! THE OWNER SOUNDS LIKE A GREEDY PERSON!!!
Service: 1
Dunkin donuts on Center St needs more than 2 servers after 2pm in this busy district.After repeating orders twice at drive through it still was wrong, I went inside to get it changed and still did not get the correct coffee, the servers were overwhelmed and inefficient and this is not the first time
Atmosphere: 1
Food: 1
Service: 1
The lady with the tattoos is so friendly and cool!! Great personality.
Rude. N/G for business find a new line of work. Coffee not even close to full. 2” from top. Poor value at $3.50.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Hello,In the summer, I work for one of Dunkin’s promotional branches. They typically give us Dunkin cards to be used at any store. As of right now, I have more than $300, ready to be spent. During the rest of the year, I work as a teacher in the town of Manchester. This is a very convenient location as I dive by it, every single day on my way to work. I have gone to this location only 4 times, and every single time something negative happens (for identification purposes I will be describing some of the employees).Unfortunately, I regret to inform you that the customer service at this location is the worst. The first time I went to this store, I ordered a large signature latte, and they gave me a small one. I informed the lady at the window, and she visibly got upset and rolled her eyes at me. She proceeded to tell me, “Oh well, this one is already made, we have a line, and I’m not doing the price difference”. I remind her that I use a coupon for a free any-size drink. I asked her to give me my correct size and I offered to pull to the side, to not disturb the car flow. After calling her manager (a petite black woman), they just made another one and reminded me that it was me who messed up.The next day, same order, same crew, they gave me an Iced Latte. I let them know again that,” this is not what I ordered” and pointed at my dash camera. She replied, “Well I have a line” and signaled me to just drive away. I left.I decided to avoid this location, if possible.Several weeks passed and the schools had a 2-hour delay, so I decided to buy a box of hot chocolate for my student. Same manager, same crew. I asked them at the drive-thru, to please give me enough cups for my students. They gave me a box of hot chocolate, with a sticker that said hot chocolate, filled with hot coffee. After school, I came back to return the untouched box. A very sweet young woman (she is medium-sized size, Caucasian), told me that, she made that order earlier and the same staff that had given me poor service in the past, told her to put coffee, she questioned it, because it had a sticker that said otherwise, but they told her to just do it.Today 1/17/24, 9 am, the Same story, a 2-hour delay. This time I decided to come inside. Maybe it's me, maybe it's my accent, maybe I’m the problem. They were visibly busy, I said hello to a young lady with an afro, and she said hello back and continued what she was doing. I waited. When she finally came to take my order, I asked for two hot chocolate boxes for my students. She rolled her eyes, growled out of discomfort, and told me “The hot chocolate machine is not working” and walked away. I also wanted a drink, but she didn’t care.At this point, I'm starting to take it personally and I can’t help to think it's because of my heavy accent. If that is the case, I will start warning my students not to come to this location, since I don’t want any of them to go through this discriminatory experience.Thank You
Atmosphere: 1
Food: 3
Service: 1
I wish they would have Punk and spice coffee all
Atmosphere: 4
Food: 4
Service: 4
In the summer, I work for one of Dunkin’s promotional branches. They typically gift us Dunkin cards to be used at any store. As of right now, I have more than $300, ready to be spent. During the rest of the year, I work as a teacher in the town of Manchester. The Store is located at 244 Center St, Manchester Ct. It’s a very convenient location as I dive by it, every single day on my way to work. I have gone to this location only 4 times, and every single time something negative happens (for identification purposes I will be describing some of the employees). Unfortunately, I regret to inform you that the customer service at this location is the worst. The first time I went to this store, I ordered a large signature latte, and they gave me a small one. I informed the lady at the window, and she visibly got upset and rolled her eyes at me. She proceeded to tell me, “Oh well, this one is already made, we have a line, and I’m not doing the price difference”. I remind her that I use a coupon for a free any-size drink. I asked her to give me my correct size and offered to pull to the side, to not disturb the car flow. After calling her manager (a petite black woman), they just made another one and reminded me that it was me who messed up. Next day, same order, same crew, they give me an Ice Latte. I let them know again that,” this is not what I ordered” and pointed at my dash camera. She replied, “Well I have a line” and signaled me to just go away. I did leave. I decided to avoid this location, if possible. Several weeks passed and the schools had a 2-hour delay, I decided to buy a box of hot chocolate, for my student. Same manager, same crew. I asked them at the drive-thru, to please give me enough cups for my students. They gave me a box of hot chocolate, with a sticker that said hot chocolate, filled with hot coffee. After school, I came back to return the untouched box. A very sweet young woman (she is medium-sized size, Caucasian), told me that, she made that order earlier and the same staff that had given me poor service in the past, told her to put coffee, she questioned it, because it had a sticker that said otherwise, but they told her to just do it. Today 1/17/24, 9 am, the Same story, a 2-hour delay. This time I decided to come inside. Maybe is me, maybe is my accent, maybe I’m the problem. They were visibly busy, I said hello to a young lady with an afro, and she said hello back and continued what she was doing. I waited. When she finally came to take my order, I asked for two hot chocolate boxes for my students. She rolled her eyes, growled out of discomfort, and told me “The hot chocolate machine, is not working” and walked away. I also wanted a drink, but she didn’t care. At this point, I'm starting to take it personally and I can’t help to think it's because of my heavy accent. If that is the case, I will start warning my students not to come to this location, since I don’t want any of them to go through this discriminatory experience.
Amazing
Food: 5
Service: 5
I went through the drive thru this morning and there was this girl with curly hair working the drive thru and she was the rudest person i ever had to deal with in customer service. I asked her for no regular munchkins and she gave me no jelly ones. So I then again said excuse me I asked for no regular ones I wanted jelly. And she goes “man you have your 25 munchkins shut up.” Thats the response I get when you guys messed up? She SHOULD NOT be in customer service.
Atmosphere: 1
Service: 1