I have never felt so disrespected at a Dunkin’ Donuts before. During my recent visit, an employee (Ashley) rushed me at the drive-thru, repeatedly saying “Hello, hello, hello” in a condescending tone—despite there being no one behind me. It was snowing, and I was simply trying to place my order. Her attitude made me uncomfortable, and when I pointed out that this wasn’t the first time she had treated me this way, she flat-out told me, “You should go somewhere else to eat.”
No customer should ever be made to feel unwelcome, but this employee has repeatedly ruined my experience and made it clear she doesn’t care about customers. When I called to report the issue, I was told the general manager, Shanda, would contact me. Instead, I had to follow up myself, and ended up speaking to the Franchise Owner, Ana. When I finally spoke with her, she barely let me explain my side. She kept interrupting, assumed I had “already made up my mind,” and instead of acknowledging the issue, she just kept asking me what I wanted her to do about it. Frankly, it’s her job to address employee misconduct, not mine.
To make matters worse, I later found out that Ashley is actually a manager. If management is treating customers this way, it’s no wonder the experience is so poor. I have supported this location as a local resident, but after this, I don’t feel welcome here at all. If this is how they treat paying customers, I can’t imagine how they handle other complaints. Absolutely unacceptable.
Atmosphere: 1
Food: 2
Service: 1
Deborah Myers
Quick morning bite
Food: 5
Service: 5
Recommended dishes: Croissant
Angel Rivera
Excellent service. Coffee as usual great
Atmosphere: 5
Food: 5
Service: 5
Kayla Dellorto
This is the best Dunkin in Connecticut, I can’t even lie. They always run me my order perfectly and I’ve never had an issue with them. The employees are really nice and they always get my food in on time. my food is never burnt or soggy or disgusting, it’s always perfect and they never left out anything from my order like some other Dunkins I’ve been to.
Vegetarian options: You have options to choose if you would like a vegetarian option or not, you can request no bacon or you can request no meat in certain foods that they have. It is really easy to make a vegetarian option because on the mobile app, it allows you to customize your sandwich.
Parking: The parking lot is pretty decent, there is a lot of parking spaces.
Kid-friendliness: I see kids running around all the time and they love this Dunkin.
Wheelchair accessibility: They have wheelchair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Croissant
James
I went to Dunkin' Donuts today on the Tolland Turnpike and my drive-thru service was amazing the female's name was Bree and I got to tell you she definitely knew how to start someone's day off with a great welcoming intro. Bree I just want to say thank you very much you are amazing and this isn't the first time you've been amazing so whatever you do don't ever let anyone ruin your day and continue to be great thank you very much
Atmosphere: 4
Food: 4
Service: 5
The Encampment
Morning employees care more about social hour than customer. Was charged almost $7 for a medium coffee but they don't give receipts so no one can help you to correct it. Avoid this dunkin...
Atmosphere: 1
Food: 3
Service: 1
Yeilian Rodriguez
Always on point with my cold brew ? great start to my Monday mornings! Staff is always friendly and in a good mood too ✨
A S
Friendly staff
Service: 5
Miranda Flores
I love coming to this location. Coffee is always made perfectly - and the same every time. Along with that, the staff here are ALWAYS so friendly!!!
Buyer beware of this store they will rob you. You order stuff on the menu, and they will try and charge you for everything individually, and double up and not make the sandwiches correctly and when you question the charges they say broken paper machine and to pay or leave. They get hostile.
Atmosphere: 2
Food: 2
Service: 1
Bryana Roper
Whoever made my sandwich this morning needs a raise. Best bacon, egg, and cheese EVER!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Zera
Parents went to buy coffee. Brought a screenshot of his barcode up due to being unable to use the app. Got called a scammer by one of the workers. My parents are older and have a language barrier. They were disrespectful and didn’t even try to help them. I have no clue why they were called a scammer when he brought up the barcode to earn points and was not redeeming points. My family and I have received horrible service or orders made wrong from this location on multiple occasions. I recommend to avoid this location.
I have never felt so disrespected at a Dunkin’ Donuts before. During my recent visit, an employee (Ashley) rushed me at the drive-thru, repeatedly saying “Hello, hello, hello” in a condescending tone—despite there being no one behind me. It was snowing, and I was simply trying to place my order. Her attitude made me uncomfortable, and when I pointed out that this wasn’t the first time she had treated me this way, she flat-out told me, “You should go somewhere else to eat.”
No customer should ever be made to feel unwelcome, but this employee has repeatedly ruined my experience and made it clear she doesn’t care about customers. When I called to report the issue, I was told the general manager, Shanda, would contact me. Instead, I had to follow up myself, and ended up speaking to the Franchise Owner, Ana. When I finally spoke with her, she barely let me explain my side. She kept interrupting, assumed I had “already made up my mind,” and instead of acknowledging the issue, she just kept asking me what I wanted her to do about it. Frankly, it’s her job to address employee misconduct, not mine.
To make matters worse, I later found out that Ashley is actually a manager. If management is treating customers this way, it’s no wonder the experience is so poor. I have supported this location as a local resident, but after this, I don’t feel welcome here at all. If this is how they treat paying customers, I can’t imagine how they handle other complaints. Absolutely unacceptable.
Atmosphere: 1
Food: 2
Service: 1
Quick morning bite
Food: 5
Service: 5
Recommended dishes: Croissant
Excellent service. Coffee as usual great
Atmosphere: 5
Food: 5
Service: 5
This is the best Dunkin in Connecticut, I can’t even lie. They always run me my order perfectly and I’ve never had an issue with them. The employees are really nice and they always get my food in on time. my food is never burnt or soggy or disgusting, it’s always perfect and they never left out anything from my order like some other Dunkins I’ve been to.
Vegetarian options: You have options to choose if you would like a vegetarian option or not, you can request no bacon or you can request no meat in certain foods that they have. It is really easy to make a vegetarian option because on the mobile app, it allows you to customize your sandwich.
Parking: The parking lot is pretty decent, there is a lot of parking spaces.
Kid-friendliness: I see kids running around all the time and they love this Dunkin.
Wheelchair accessibility: They have wheelchair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Croissant
I went to Dunkin' Donuts today on the Tolland Turnpike and my drive-thru service was amazing the female's name was Bree and I got to tell you she definitely knew how to start someone's day off with a great welcoming intro. Bree I just want to say thank you very much you are amazing and this isn't the first time you've been amazing so whatever you do don't ever let anyone ruin your day and continue to be great thank you very much
Atmosphere: 4
Food: 4
Service: 5
Morning employees care more about social hour than customer. Was charged almost $7 for a medium coffee but they don't give receipts so no one can help you to correct it. Avoid this dunkin...
Atmosphere: 1
Food: 3
Service: 1
Always on point with my cold brew ? great start to my Monday mornings! Staff is always friendly and in a good mood too ✨
Friendly staff
Service: 5
I love coming to this location. Coffee is always made perfectly - and the same every time. Along with that, the staff here are ALWAYS so friendly!!!
Great service Ladies are great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great service Ladies are great
Atmosphere: 5
Food: 5
Service: 5
Great coffee and great service
Atmosphere: 5
Food: 5
Service: 5
Buyer beware of this store they will rob you. You order stuff on the menu, and they will try and charge you for everything individually, and double up and not make the sandwiches correctly and when you question the charges they say broken paper machine and to pay or leave. They get hostile.
Atmosphere: 2
Food: 2
Service: 1
Whoever made my sandwich this morning needs a raise. Best bacon, egg, and cheese EVER!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Parents went to buy coffee. Brought a screenshot of his barcode up due to being unable to use the app. Got called a scammer by one of the workers. My parents are older and have a language barrier. They were disrespectful and didn’t even try to help them. I have no clue why they were called a scammer when he brought up the barcode to earn points and was not redeeming points. My family and I have received horrible service or orders made wrong from this location on multiple occasions. I recommend to avoid this location.
Atmosphere: 1
Food: 1
Service: 1
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