Disrespectful staff and manager, because I was told the person I was speaking to was a manager and they were most likely not, with the way they deflected and acted like I don't deserve a refund, they didn't want to put the effort in, and if this location doesn't want to put effort in, close the store down, from the top to the bottom employees actions and reactions are not what a customer wants to experience when I've admitted my mistake that I placed it at the wrong location, Issue a refund or don't run a shitty business.
Atmosphere: 1
Food: 1
Service: 1
Lily P
I’m very disappointed with both the quality of the food I received and the behavior of the staff at this location. I placed an order through the app for a bowl, and when I arrived to pick it up, it was only filled about halfway. I politely asked if a proper portion could be provided, as it was clearly underfilled, but the employee simply responded, “That’s just how it is,” and said there was nothing she could do. When I tried to explain why I was unhappy, she didn’t offer an apology or show any willingness to help—instead, she repeatedly said, “You can just talk to the manager,” in a dismissive and stern tone. Despite this, she made no effort to actually get the manager. This level of customer service is unacceptable. Employees should be empowered to resolve basic issues like portion mistakes, and if a manager is needed, they should be brought over—not used as a way to avoid responsibility. Unfortunately, the manager at this location is also consistently rude and unprofessional. I’ve witnessed him speak disrespectfully to multiple customers, myself included. He’s typically on duty, has long hair usually tied in a ponytail, has several tattoos all over, and wears glasses. His behavior does not reflect what should be expected from someone in a leadership position, and it needs to be addressed.
Atmosphere: 1
Food: 1
Service: 1
Crystal Harrington
The guacamole is a bit salty. Otherwise it's a great place to eat.
Atmosphere: 5
Food: 4
Service: 5
Colby
so rude then ask for tips on take out
Atmosphere: 1
Food: 1
Service: 1
Will Hartung
These employees literally don’t know how to make a stack. I’ve been here dozens of times and not once has my food ever been made correctly. The most recent time they cooked one side of the stack for 5 minutes, burnt it to a crisp, and then threw it in the bag. Literally pathetic effort.
Atmosphere: 1
Food: 1
Service: 1
stephen carter
The manager on tonight’s shift 9/6 was absolutely rude. He would not allow me to buy a kids burrito because my child was not with me. Make that make sense? I can order one online in the app without proof of child, but to order in store I need to show proof?! I literally had to FaceTime my husband with my child who was outside in the car parking lot…. The way in which he was acting was very unprofessional… over an $8 burrito…
Service: 1
Jeremy Morin
WELCOME TO MOE'S!!!
Atmosphere: 5
Food: 5
Service: 5
Angel Maldonado
Rude service
Michael D
Really clean music just a bit loud but hey I am old * food was quick awesome staff friendly great experience will definitely frequent
Atmosphere: 4
Food: 5
Service: 5
Jemimah Mataka
Love, love, loved my chicken quesadilla. The jalapeños I requested did the job. The design of the place is cool and fresh. Love the signature blue color. Like other places, I expected the long seats to be cushiony but they were wood instead (nice, sleek wood). That didn't matter too much to me.
went on thursday night, ordered the birria taco and they didnt put any cheese on it. meat was off to one side, and was spilling out in the foil
Katie King
We’ve had plenty of fine visits here, the store is generally clean and usually the staff is helpful and friendly. Visited on 12/19 around dinner time and the person taking our order kept cutting us off and was just rude the entire time. Back to chipotle.
I have been doing logistics for over 30 years over 75,000 deliveries and I have to tell you one of their employees by far is one of the worst ones I have ever dealt with. She is absolutely rude. Horrible and just ridiculous in all different ways. Needless to say I will never recommend this place order from them again or even deliver for them. I've already made the complaint to doordash about them and I'm done with it. People need to have a personality when they work in a restaurant. She has absolutely none. She doesn't recognize you when you walk in the door. You say thank you. She's just rude. She doesn't do anything but walk into the back room. I am done with this restaurant. I will drive an extra 10 minutes or so to go to another one and then there's a Chipotle opening up soon down the street but I am finished with this one
Disrespectful staff and manager, because I was told the person I was speaking to was a manager and they were most likely not, with the way they deflected and acted like I don't deserve a refund, they didn't want to put the effort in, and if this location doesn't want to put effort in, close the store down, from the top to the bottom employees actions and reactions are not what a customer wants to experience when I've admitted my mistake that I placed it at the wrong location, Issue a refund or don't run a shitty business.
Atmosphere: 1
Food: 1
Service: 1
I’m very disappointed with both the quality of the food I received and the behavior of the staff at this location. I placed an order through the app for a bowl, and when I arrived to pick it up, it was only filled about halfway. I politely asked if a proper portion could be provided, as it was clearly underfilled, but the employee simply responded, “That’s just how it is,” and said there was nothing she could do.
When I tried to explain why I was unhappy, she didn’t offer an apology or show any willingness to help—instead, she repeatedly said, “You can just talk to the manager,” in a dismissive and stern tone. Despite this, she made no effort to actually get the manager.
This level of customer service is unacceptable. Employees should be empowered to resolve basic issues like portion mistakes, and if a manager is needed, they should be brought over—not used as a way to avoid responsibility.
Unfortunately, the manager at this location is also consistently rude and unprofessional. I’ve witnessed him speak disrespectfully to multiple customers, myself included. He’s typically on duty, has long hair usually tied in a ponytail, has several tattoos all over, and wears glasses. His behavior does not reflect what should be expected from someone in a leadership position, and it needs to be addressed.
Atmosphere: 1
Food: 1
Service: 1
The guacamole is a bit salty. Otherwise it's a great place to eat.
Atmosphere: 5
Food: 4
Service: 5
so rude then ask for tips on take out
Atmosphere: 1
Food: 1
Service: 1
These employees literally don’t know how to make a stack. I’ve been here dozens of times and not once has my food ever been made correctly. The most recent time they cooked one side of the stack for 5 minutes, burnt it to a crisp, and then threw it in the bag. Literally pathetic effort.
Atmosphere: 1
Food: 1
Service: 1
The manager on tonight’s shift 9/6 was absolutely rude. He would not allow me to buy a kids burrito because my child was not with me. Make that make sense? I can order one online in the app without proof of child, but to order in store I need to show proof?! I literally had to FaceTime my husband with my child who was outside in the car parking lot…. The way in which he was acting was very unprofessional… over an $8 burrito…
Service: 1
WELCOME TO MOE'S!!!
Atmosphere: 5
Food: 5
Service: 5
Rude service
Really clean music just a bit loud but hey I am old * food was quick awesome staff friendly great experience will definitely frequent
Atmosphere: 4
Food: 5
Service: 5
Love, love, loved my chicken quesadilla. The jalapeños I requested did the job. The design of the place is cool and fresh. Love the signature blue color. Like other places, I expected the long seats to be cushiony but they were wood instead (nice, sleek wood). That didn't matter too much to me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
Restaurantji Recommends
Service is awful, staff is rude.
went on thursday night, ordered the birria taco and they didnt put any cheese on it. meat was off to one side, and was spilling out in the foil
We’ve had plenty of fine visits here, the store is generally clean and usually the staff is helpful and friendly. Visited on 12/19 around dinner time and the person taking our order kept cutting us off and was just rude the entire time. Back to chipotle.
Delicious but expensive
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Quesadilla, Kids Burrito, Moe Meat Moe Cheese Burrito
Moe’s here is solid for what it is. Never had an exception experience but they do a good job
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Quesadilla, Stack, Salad, Bowl
I have been doing logistics for over 30 years over 75,000 deliveries and I have to tell you one of their employees by far is one of the worst ones I have ever dealt with. She is absolutely rude. Horrible and just ridiculous in all different ways. Needless to say I will never recommend this place order from them again or even deliver for them. I've already made the complaint to doordash about them and I'm done with it. People need to have a personality when they work in a restaurant. She has absolutely none. She doesn't recognize you when you walk in the door. You say thank you. She's just rude. She doesn't do anything but walk into the back room. I am done with this restaurant. I will drive an extra 10 minutes or so to go to another one and then there's a Chipotle opening up soon down the street but I am finished with this one
Atmosphere: 2
Food: 3
Service: 1
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