I go to this dunkin every single morning and I have gotten a correct order like twice since moving to middletown 6 months ago. I worked at dunkin for years and I understand it gets busy but whenever i try to get my order fixed i get attitude from the guy at the window. Go to any other dunkin in the area don’t give them your money.
Atmosphere: 1
Food: 1
Service: 1
Tee Y-G
I used to love coming here to bring my son but it has turned into a ghetto mess. Yesterday, they had us wait 13 minutes in drive thru around evening and a girl yelled in the intercom after I said hello. She yelled, “ma’am you need to wait, if you don’t wanna wait you can pull off we are busy”. Never again. Whole place is ghetto
Atmosphere: 4
Food: 1
Service: 1
J “Baccus” C
It is one of the better DDs that is often overlooked. If there are lines, they usually go pretty quick. They have my daughters cold drink, which isn't offered on the app for the closer DD. Foodwise...it's DD food pretty good, pretty standard, pretty reliable.
Atmosphere: 3
Food: 4
Service: 5
Halina “LILITH” Disereits
Fast and accurate
Atmosphere: 5
Food: 5
Service: 5
Alex K
Took them almost 15 minutes to get a black coffee and a bagel not toasted or anything out
Mutima McArthur (Mima)
It was great
Recommended dishes: Egg and Cheese, Half Dozen Donuts
Keisha Williams
Convenient mobile ordering, self kiosk down for extended periods of time, has on-tap.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Egg and Cheese
Jaden Payette
Unsure what the problem is with the employees at this location. They laugh at you through the drive thru window, they don't talk to you when you get up to the window, just have their hand out waiting for your card and then play games when handing the card back to you.
This is just the interaction, let's talk about the food here at this location. Asked for large latte with extra expresso, it was just a regular large latte, let's talk about the bacon egg and cheese - asked for it toasted with butter - the bagel was AS HARD AS A ROCK - not toasted - The cheese was cold and there was no butter added.
This location has CONSTANT PROBLEMS with their employees not willing to do what they are paid to do. If they do not want to be there, then find a new job??? Your job is to serve the client and to represent Dunkin Donut's - All that you have done is make a stain in the brand and have moved me to Starbuck, in which having a conversation about this Dunkin Location specifically that they mentioned that the employees don't care, upper management doesn't care.
This location needs desperately a corporate auditor to come in and fix the unwillingness to help and the constant discrimination to the people that just want to enjoy the Dunkin Donut's brand - this is a constant embarrassment to this establishment.
I ENCOURAGE EVERYONE TO BOYCOTT THIS LOCATION - go to the Cromwell one they do it right and treat you right - Go to Starbucks and spend the extra few dollars and get it right and have a better experience AVOID THIS LOCATION AT ALL COST I PROMISE YOU THAT YOU WONT REGRET IT THEY DO NOT WANT YOU AS A CUSTOMER AND WILL TREAT YOU ACCORDINGLY
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagel
J Money
Terrible avoid at all cost. Last time we went through the drive through, the girls said “WHAAAAAT” like ten times to the point we just left today we went and the guy sounded higher than a kite and said they don’t have ice coffee.. they are lazy and deserve to be fired. Idc if you’re high but don’t be a liar too.. save your money and go to Starbucks and I hate starbucks
Atmosphere: 1
Food: 1
Service: 1
Michailah Williams
I've been to this location twice now. The drinks are made decent. The two young ladies who worked the drive-thru were nice and friendly.
I want to give them one star because the garbage was overflowing in the Drive-Thru and there was garbage all over the ground, it was gross!!
I have no understanding of how someone who owns this business would even let this happen, zero star for you.
Sakayla was very nice and was patient with me while I decided what I wanted . she made my coffee and food fast ! Over all Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Will Trotman
Chocolate milk was spoiled, chocolate glazed donut was the worst one I’ve ever had at a dunkin, old man there complaining about Biden and Kamala Harris
Kelly Millard
I placed an order online, and I have been here for 30 minutes waiting for my food. When I came in, they didn't even know that I had placed an order, so nothing was started. They had difficulty making the drinks, and then they were underfilled when I got them. The pictures are what they were like upon receipt. When you charge over $6 for a drink, it should be full, not 50% whipped cream. Obviously, I haven't gotten the food yet to comment on it. I may update this if there is anything noteworthy. I know that turnover is high, but this is just crazy. Do better.
ETA: I finally got my food after 56 minutes. They didn't put my sandwich on the correct type of bread, and initially, had forgotten 2 wake-up wraps. I had gone to the counter after 40-some minutes to ask if my sandwiches were ever coming. The girl didn't even make eye contact with me and mumbled that they were almost ready. She did apologize for the wait at the end. All in all, I would have gone to an actual restaurant if I had known that I was going to wait an hour for my food. The employees could possibly walk a little bit faster. The new generation just doesn't have any hustle. Maybe they had to hatch the eggs. ??♀️
Atmosphere: 3
Food: 3
Service: 2
Saverio Romeo
Ordered coffee medium cream/sugar Received a like warm cup very little cream or sugar. $3.10 down the drain
I go to this dunkin every single morning and I have gotten a correct order like twice since moving to middletown 6 months ago. I worked at dunkin for years and I understand it gets busy but whenever i try to get my order fixed i get attitude from the guy at the window. Go to any other dunkin in the area don’t give them your money.
Atmosphere: 1
Food: 1
Service: 1
I used to love coming here to bring my son but it has turned into a ghetto mess. Yesterday, they had us wait 13 minutes in drive thru around evening and a girl yelled in the intercom after I said hello. She yelled, “ma’am you need to wait, if you don’t wanna wait you can pull off we are busy”. Never again. Whole place is ghetto
Atmosphere: 4
Food: 1
Service: 1
It is one of the better DDs that is often overlooked. If there are lines, they usually go pretty quick. They have my daughters cold drink, which isn't offered on the app for the closer DD. Foodwise...it's DD food pretty good, pretty standard, pretty reliable.
Atmosphere: 3
Food: 4
Service: 5
Fast and accurate
Atmosphere: 5
Food: 5
Service: 5
Took them almost 15 minutes to get a black coffee and a bagel not toasted or anything out
It was great
Recommended dishes: Egg and Cheese, Half Dozen Donuts
Convenient mobile ordering, self kiosk down for extended periods of time, has on-tap.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Egg and Cheese
Unsure what the problem is with the employees at this location. They laugh at you through the drive thru window, they don't talk to you when you get up to the window, just have their hand out waiting for your card and then play games when handing the card back to you.
This is just the interaction, let's talk about the food here at this location. Asked for large latte with extra expresso, it was just a regular large latte, let's talk about the bacon egg and cheese - asked for it toasted with butter - the bagel was AS HARD AS A ROCK - not toasted - The cheese was cold and there was no butter added.
This location has CONSTANT PROBLEMS with their employees not willing to do what they are paid to do. If they do not want to be there, then find a new job??? Your job is to serve the client and to represent Dunkin Donut's - All that you have done is make a stain in the brand and have moved me to Starbuck, in which having a conversation about this Dunkin Location specifically that they mentioned that the employees don't care, upper management doesn't care.
This location needs desperately a corporate auditor to come in and fix the unwillingness to help and the constant discrimination to the people that just want to enjoy the Dunkin Donut's brand - this is a constant embarrassment to this establishment.
I ENCOURAGE EVERYONE TO BOYCOTT THIS LOCATION - go to the Cromwell one they do it right and treat you right - Go to Starbucks and spend the extra few dollars and get it right and have a better experience AVOID THIS LOCATION AT ALL COST I PROMISE YOU THAT YOU WONT REGRET IT THEY DO NOT WANT YOU AS A CUSTOMER AND WILL TREAT YOU ACCORDINGLY
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagel
Terrible avoid at all cost. Last time we went through the drive through, the girls said “WHAAAAAT” like ten times to the point we just left today we went and the guy sounded higher than a kite and said they don’t have ice coffee.. they are lazy and deserve to be fired. Idc if you’re high but don’t be a liar too.. save your money and go to Starbucks and I hate starbucks
Atmosphere: 1
Food: 1
Service: 1
I've been to this location twice now.
The drinks are made decent. The two young ladies who worked the drive-thru were nice and friendly.
I want to give them one star because the garbage was overflowing in the Drive-Thru and there was garbage all over the ground, it was gross!!
I have no understanding of how someone who owns this business would even let this happen, zero star for you.
I will not be back 😐
Atmosphere: 1
Service: 4
Restaurantji Recommends
Sakayla was very nice and was patient with me while I decided what I wanted . she made my coffee and food fast ! Over all Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Chocolate milk was spoiled, chocolate glazed donut was the worst one I’ve ever had at a dunkin, old man there complaining about Biden and Kamala Harris
I placed an order online, and I have been here for 30 minutes waiting for my food. When I came in, they didn't even know that I had placed an order, so nothing was started. They had difficulty making the drinks, and then they were underfilled when I got them. The pictures are what they were like upon receipt. When you charge over $6 for a drink, it should be full, not 50% whipped cream. Obviously, I haven't gotten the food yet to comment on it. I may update this if there is anything noteworthy. I know that turnover is high, but this is just crazy. Do better.
ETA: I finally got my food after 56 minutes. They didn't put my sandwich on the correct type of bread, and initially, had forgotten 2 wake-up wraps. I had gone to the counter after 40-some minutes to ask if my sandwiches were ever coming. The girl didn't even make eye contact with me and mumbled that they were almost ready. She did apologize for the wait at the end. All in all, I would have gone to an actual restaurant if I had known that I was going to wait an hour for my food. The employees could possibly walk a little bit faster. The new generation just doesn't have any hustle. Maybe they had to hatch the eggs. ??♀️
Atmosphere: 3
Food: 3
Service: 2
Ordered coffee medium cream/sugar
Received a like warm cup very little cream or sugar. $3.10 down the drain
Atmosphere: 1
Food: 1
Service: 1
Good coffee and coladas. Donuts were fresh
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