Food does take a long time especially for all the people they employ
Atmosphere: 3
Food: 3
Service: 2
Eve Broadway
Really busy place they had no napkins. They made my iced tea perfect!
Atmosphere: 3
Food: 5
Service: 5
Gianna Lou
This location of DD has HORRIBLE customer service. I stop here occasionally to grab my coffee and bagel before work and I am constantly ignored by the workers. They do not help me until they finally feel like it, while I’m patiently waiting in the mobile order line. There is a guy that is tall, pale, with a mustache, and brown hair, he is EXTREMELY rude. We locked eye contacts at least three times and he decided to not help me at all. A granny helped me and demanded me to greet her with a “good afternoon” while it was 10:00am. Terrible experiences but the food and drinks are okay.
Atmosphere: 1
Food: 3
Service: 1
Vina
I move to Middletown and I see dunkin is close to my house. They kept messing up my coffee. They all need to relearn how to make ice coffee! Less talking and focus on making our coffee right!
Ice coffee should be a lighter color and shouldn’t be bitter, (ice coffee with caramel with regular cream and sugar)
Now i get ice coffee in another dunkin where they do it right!
Atmosphere: 1
Food: 3
Service: 1
Fariha Bhuiyan
I placed my order correctly for two $6 meal deals and double checked before ordering. When the employees didn’t give me a second hash brown and I inquired, they said the machine didn’t catch the deal or I ordered it wrong. I ended up paying more for my meal because the second deal “didn’t catch” and I received one less item. They did not offer to help fix anything or give a resolution. Borderline rude and not helpful.
Also they messed up my donut order. If they want to replace chosen donuts with other types, they should at least let customers know first
Finally, there is a hair on one of the hash brown pieces that I did receive. Me and my family members do not have hair of that size or color, so I know that this is not somehow one of ours.
Atmosphere: 4
Food: 2
Service: 1
Carol Federico
As we walked up to the counter to place our order (with no one in front of us), someone came over, presumably to wait on us, but as soon as he got an order from the drive-up through his head set, he immediately left us for that order, & NO ONE came over to take his place!! We were on our way to an appointment & didn't want to be late, but we still waited a good 2-3 minutes, & STILL NO ONE came! I even yelled out to see if anyone was there who could help us (we saw at least 3 people), & even though they SAID someone would be right over, no one ever came, & we finally had to leave so we wouldn't be late for our appointment!! I was EXTREMELY disappointed because it felt like the drive-through customers took precedence over us, & we were standing right in front of them!! I'll never go back there again!
Atmosphere: 1
Service: 1
L French (Giggles McFrenchy)
Intimidated by the drive thru line, however it moved VERY fast! These people are on point, accurate and friendly!
Atmosphere: 3
Food: 2
Service: 5
Ben Carroll
Usually a good experience- but they regularly mess up on sandwiches. Today I went back in to get it fixed, and the older short woman in drive through with long hair and glasses said it must have been ordered wrong- when it was ordered correctly, and is being made incorrectly. Frustrating and weird to blame the customer without checking- especially if it's the sandwich makers fault for not reading tickets.
Atmosphere: 2
Food: 1
Service: 2
sara madera
Workers are lazy, have attitudes issues Don't know how to take orders or at least listen to the customer. If you don't know how to treat a customer, you shouldn't be workiing at DD.If you no longer have an item , at least let the customer know when ordering. Don't assume they want to eat something they did not order. Not the first time.! Need more responsible workers. Great coffee,! service is terrible.
Service: 1
Jay Zotta
Terrible, I am a daily customer who spends $15 or more a day on coffee. And to say the least I will Not be coming here again.
Food does take a long time especially for all the people they employ
Atmosphere: 3
Food: 3
Service: 2
Really busy place they had no napkins. They made my iced tea perfect!
Atmosphere: 3
Food: 5
Service: 5
This location of DD has HORRIBLE customer service. I stop here occasionally to grab my coffee and bagel before work and I am constantly ignored by the workers. They do not help me until they finally feel like it, while I’m patiently waiting in the mobile order line. There is a guy that is tall, pale, with a mustache, and brown hair, he is EXTREMELY rude. We locked eye contacts at least three times and he decided to not help me at all. A granny helped me and demanded me to greet her with a “good afternoon” while it was 10:00am. Terrible experiences but the food and drinks are okay.
Atmosphere: 1
Food: 3
Service: 1
I move to Middletown and I see dunkin is close to my house. They kept messing up my coffee. They all need to relearn how to make ice coffee! Less talking and focus on making our coffee right!
Ice coffee should be a lighter color and shouldn’t be bitter, (ice coffee with caramel with regular cream and sugar)
Now i get ice coffee in another dunkin where they do it right!
Atmosphere: 1
Food: 3
Service: 1
I placed my order correctly for two $6 meal deals and double checked before ordering. When the employees didn’t give me a second hash brown and I inquired, they said the machine didn’t catch the deal or I ordered it wrong. I ended up paying more for my meal because the second deal “didn’t catch” and I received one less item. They did not offer to help fix anything or give a resolution. Borderline rude and not helpful.
Also they messed up my donut order. If they want to replace chosen donuts with other types, they should at least let customers know first
Finally, there is a hair on one of the hash brown pieces that I did receive. Me and my family members do not have hair of that size or color, so I know that this is not somehow one of ours.
Atmosphere: 4
Food: 2
Service: 1
As we walked up to the counter to place our order (with no one in front of us), someone came over, presumably to wait on us, but as soon as he got an order from the drive-up through his head set, he immediately left us for that order, & NO ONE came over to take his place!! We were on our way to an appointment & didn't want to be late, but we still waited a good 2-3 minutes, & STILL NO ONE came! I even yelled out to see if anyone was there who could help us (we saw at least 3 people), & even though they SAID someone would be right over, no one ever came, & we finally had to leave so we wouldn't be late for our appointment!! I was EXTREMELY disappointed because it felt like the drive-through customers took precedence over us, & we were standing right in front of them!! I'll never go back there again!
Atmosphere: 1
Service: 1
Intimidated by the drive thru line, however it moved VERY fast! These people are on point, accurate and friendly!
Atmosphere: 3
Food: 2
Service: 5
Usually a good experience- but they regularly mess up on sandwiches. Today I went back in to get it fixed, and the older short woman in drive through with long hair and glasses said it must have been ordered wrong- when it was ordered correctly, and is being made incorrectly. Frustrating and weird to blame the customer without checking- especially if it's the sandwich makers fault for not reading tickets.
Atmosphere: 2
Food: 1
Service: 2
Workers are lazy, have attitudes issues Don't know how to take orders or at least listen to the customer. If you don't know how to treat a customer, you shouldn't be workiing at DD.If you no longer have an item , at least let the customer know when ordering. Don't assume they want to eat something they did not order. Not the first time.! Need more responsible workers. Great coffee,! service is terrible.
Service: 1
Terrible, I am a daily customer who spends $15 or more a day on coffee. And to say the least I will
Not be coming here again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Order a drink and wasn’t made correctly.
Food: 1
Service: 5
Always great
Made me sick omg
It's DD. Mostly good, but quality varies greatly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dunkin' Energy
This Dunkin donut clearly need some changes worst employees worst service every single time
Atmosphere: 1
Food: 1
Service: 1
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