I had a very disappointing experience at this restaurant. I called in an order for a chicken burrito, and when asked if I wanted rice and beans, I said yes—assuming, like most places, that those are standard in a burrito. Online, the price was listed at $11.50, but when I arrived, the total was $15.60. I was told rice and beans were extra, though this was never mentioned on the call or made clear online.
To make matters worse, the burrito contained avocado and green onions—neither of which were disclosed and both of which I’m allergic to. I didn’t discover this until I had already arrived at work. When I called the restaurant to explain and request a refund, the woman on the phone was incredibly rude and dismissive. She talked over me, demanded that I return the food to receive any kind of resolution, and made no effort to apologize or help.
As someone who works for a large company that regularly orders catering, I was shocked by the lack of customer service and basic courtesy. I left feeling frustrated, disrespected, and without a meal I could actually eat. I won’t be returning—and I certainly wouldn’t recommend this place to others.
Food: 1
Service: 1
Ashley Castillo
I ordered Al pastor tacos, pork tacos, and a chicken parm grinder all of it was delicious!!! I loved their food i definitely recommend!
It's a Velasco Thing
Al pastor tacos are the best.
Chris Monks
Exceeded my expecations
Jonathan 1
Love these guys so much family ran business. Best tacos I ever had burritos are the best chimichangas are the best if you want Mexican food and you want to be good go to ponchos.
beans0119
This hidden gem has been under my nose all along!
Krystalle Ortiz
My go too take out / delivery spot !!! I’ve tried everything from the mozzarella sticks to the nachos to the bacon cheeseburger to the tacos to the chicken Parm to the meatball subs even the flan. I love it all.!!!!
Mark Goux
Great quality food, great people, nice portions. The lasagna is very good & the chicken picata was also very good. It's my " go- to" place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Penne Alla Vodka, Chicken Parm
Good food
Atmosphere: 5
Food: 5
Service: 5
Burritos and Rice and beans.
THE BEST!
Atmosphere: 4
Food: 5
Service: 5
I had a very disappointing experience at this restaurant. I called in an order for a chicken burrito, and when asked if I wanted rice and beans, I said yes—assuming, like most places, that those are standard in a burrito. Online, the price was listed at $11.50, but when I arrived, the total was $15.60. I was told rice and beans were extra, though this was never mentioned on the call or made clear online.
To make matters worse, the burrito contained avocado and green onions—neither of which were disclosed and both of which I’m allergic to. I didn’t discover this until I had already arrived at work. When I called the restaurant to explain and request a refund, the woman on the phone was incredibly rude and dismissive. She talked over me, demanded that I return the food to receive any kind of resolution, and made no effort to apologize or help.
As someone who works for a large company that regularly orders catering, I was shocked by the lack of customer service and basic courtesy. I left feeling frustrated, disrespected, and without a meal I could actually eat. I won’t be returning—and I certainly wouldn’t recommend this place to others.
Food: 1
Service: 1
I ordered Al pastor tacos, pork tacos, and a chicken parm grinder all of it was delicious!!!
I loved their food i definitely recommend!
Al pastor tacos are the best.
Exceeded my expecations
Love these guys so much family ran business. Best tacos I ever had burritos are the best chimichangas are the best if you want Mexican food and you want to be good go to ponchos.
This hidden gem has been under my nose all along!
My go too take out / delivery spot !!! I’ve tried everything from the mozzarella sticks to the nachos to the bacon cheeseburger to the tacos to the chicken Parm to the meatball subs even the flan. I love it all.!!!!
Great quality food, great people, nice portions. The lasagna is very good & the chicken picata was also very good. It's my " go- to" place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Penne Alla Vodka, Chicken Parm
Restaurantji Recommends
Good food for good price
Atmosphere: 5
Food: 5
Service: 5
The highest quality steak tacos in the area, every time.
Atmosphere: 5
Food: 5
Service: 5
Great food for the whole family!
Must try! ????
Food: 4
Service: 5
Recommended dishes: Antipasto Salad, Nachos, Burrito Bowl Customer Requested, Chicken Parm
Life changing burrito al pastor. The salsas are truly sensational.
Atmosphere: 5
Food: 5
Service: 5
Have tried a few of the burritos and all have been too oily/greasy.
Loading...