I usually come to the Wendy’s inside the Pilot in Milford, and every time I hope the service has improved. Today sealed it for me. I was told at the speaker that the drive-through was down, so I placed my order in the app for drive-through pickup. I pulled up, waited about five minutes with no acknowledgment, and was finally told to park and come inside. If the drive-through isn’t available, it shouldn’t be offered in the app. It’s basic customer service.
Right after this, I drove 30 seconds down the road to Taco Bell. Complete opposite experience , polite, on point, fast, and professional. That’s what customer service is supposed to look like.
This is the second negative experience with this Wendy’s in a week. I’m officially done with this location. They’ve made it clear they just don’t care.
Atmosphere: 1
Food: 1
Service: 1
Anthony Labozzo
Went in to purchase a meal and they said “the system was shutting down.” They refused to take the order. I asked to speak to a manager or team lead and offered to pay in a cash amount covering more than my meal expense since they couldn’t take card. The manager/lead proceeded to say “I would lose my job if I put money into the register.” There is no company in the world that would refuse making money that contributes to the store especially in extenuating circumstances with a clear solution that will profit the store’s bottom line over all. They refused service to convenience themselves into not making or taking more orders. Someone should reevaluate with this team what the main focus of the business is which #1 we know is making a profit(which they refused to do) and taking care of the customer. Went to McDonald’s afterwards spending my $20 with an effortless process. The employees are giving money to your competition because of their laziness and stubbornness. After trying to leave, they said “we could have just gave you free stuff you should have just taken it” even tho they refused to do anything about taking an order. Why can you give out free stuff but not make a simple transaction?
Atmosphere: 1
Food: 1
Service: 1
N Chase
Should not be allowed to place order for drive through pickup on app if they make you go inside and say the drive through is closed after 12am every single time.
Monique Jackson
STOP RUSHING PEOPLE IN THE DRIVE THROUGH! DANG.
Food: 5
Service: 2
Forrest Cary
Unable to get a hamburger A recurring problem with wendys
Atmosphere: 3
Food: 1
Service: 1
Mr. F
1-Star Experience: The manager at this West Haven location is incredibly rude, its possible that she's the same lady some other reviews are referring to. After being asked to park, I politely declined and mentioned that the last time i went to that store they had me wait in the parking lot for 15 minutes until i had to walk to the store to grab the order. The manager sarcastically said, 'don't we love these people' and then told staff to rush me out in a very disrespectful manner. This store clearly cares more about their drive-thru timer than their customers.
Service: 1
Two G's
My food was not fresh but MATT at front counter insured that it was remade. Fresh and timely !! Which I truly appreciated being this was the only meal I was eating for the day I had to be on the road for a day trip. He Took my 0 star review to 5 with his understanding and quick action. Thank you again MATT !!
Food: 5
Service: 5
Miguel Sánchez-Ávila
I could FINALLY get the salad I wanted at late hours! 😁 Thanks! 😇😇
Atmosphere: 5
Food: 5
Service: 5
Mariah Whitted
Very rude because I was wanted bacon cheeseburger instead of a plain cheeseburger
Atmosphere: 1
Food: 1
Service: 1
Mike Billingsley
Zero issues here. Staff were helpful. Food was above normal Wendy's standard.
Took forever. They said there was no drinks, which was bad enough. But then everyone walking out was holding a milkshake. That's a drink. I would have gotten that.
Atmosphere: 1
Food: 1
Service: 1
juan tachack
Was trying to get some food, I understand that is late but if you going to be 24/7 and tell me 10 more minutes till the system is back up and then say oh no 10-45 more minutes I rather go somewhere else.
Service: 1
Luis Sanchez
Went to go get an meal things I am able to do online like just adding bacon or sauce they diddnt wanna do i was spoken to in rude manner horrible customer service in an dead store where 2 workers on phone whole time stephene is worst person to ever speak too don't let her be in face of anything ,guy their seemed chill fast with giving food.
I usually come to the Wendy’s inside the Pilot in Milford, and every time I hope the service has improved. Today sealed it for me. I was told at the speaker that the drive-through was down, so I placed my order in the app for drive-through pickup. I pulled up, waited about five minutes with no acknowledgment, and was finally told to park and come inside. If the drive-through isn’t available, it shouldn’t be offered in the app. It’s basic customer service.
Right after this, I drove 30 seconds down the road to Taco Bell. Complete opposite experience , polite, on point, fast, and professional. That’s what customer service is supposed to look like.
This is the second negative experience with this Wendy’s in a week. I’m officially done with this location. They’ve made it clear they just don’t care.
Atmosphere: 1
Food: 1
Service: 1
Went in to purchase a meal and they said “the system was shutting down.” They refused to take the order. I asked to speak to a manager or team lead and offered to pay in a cash amount covering more than my meal expense since they couldn’t take card. The manager/lead proceeded to say “I would lose my job if I put money into the register.”
There is no company in the world that would refuse making money that contributes to the store especially in extenuating circumstances with a clear solution that will profit the store’s bottom line over all. They refused service to convenience themselves into not making or taking more orders. Someone should reevaluate with this team what the main focus of the business is which #1 we know is making a profit(which they refused to do) and taking care of the customer. Went to McDonald’s afterwards spending my $20 with an effortless process. The employees are giving money to your competition because of their laziness and stubbornness.
After trying to leave, they said “we could have just gave you free stuff you should have just taken it” even tho they refused to do anything about taking an order. Why can you give out free stuff but not make a simple transaction?
Atmosphere: 1
Food: 1
Service: 1
Should not be allowed to place order for drive through pickup on app if they make you go inside and say the drive through is closed after 12am every single time.
STOP RUSHING PEOPLE IN THE DRIVE THROUGH! DANG.
Food: 5
Service: 2
Unable to get a hamburger
A recurring problem with wendys
Atmosphere: 3
Food: 1
Service: 1
1-Star Experience: The manager at this West Haven location is incredibly rude, its possible that she's the same lady some other reviews are referring to. After being asked to park, I politely declined and mentioned that the last time i went to that store they had me wait in the parking lot for 15 minutes until i had to walk to the store to grab the order. The manager sarcastically said, 'don't we love these people' and then told staff to rush me out in a very disrespectful manner. This store clearly cares more about their drive-thru timer than their customers.
Service: 1
My food was not fresh but MATT at front counter insured that it was remade. Fresh and timely !! Which I truly appreciated being this was the only meal I was eating for the day I had to be on the road for a day trip. He Took my 0 star review to 5 with his understanding and quick action. Thank you again MATT !!
Food: 5
Service: 5
I could FINALLY get the salad I wanted at late hours! 😁 Thanks! 😇😇
Atmosphere: 5
Food: 5
Service: 5
Very rude because I was wanted bacon cheeseburger instead of a plain cheeseburger
Atmosphere: 1
Food: 1
Service: 1
Zero issues here. Staff were helpful. Food was above normal Wendy's standard.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
All day and night service
Great customer 👌 service
Atmosphere: 4
Food: 4
Service: 4
Took forever. They said there was no drinks, which was bad enough. But then everyone walking out was holding a milkshake. That's a drink. I would have gotten that.
Atmosphere: 1
Food: 1
Service: 1
Was trying to get some food, I understand that is late but if you going to be 24/7 and tell me 10 more minutes till the system is back up and then say oh no 10-45 more minutes I rather go somewhere else.
Service: 1
Went to go get an meal things I am able to do online like just adding bacon or sauce they diddnt wanna do i was spoken to in rude manner horrible customer service in an dead store where 2 workers on phone whole time stephene is worst person to ever speak too don't let her be in face of anything ,guy their seemed chill fast with giving food.
Atmosphere: 1
Food: 3
Service: 1
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