Absolutely filthy. Bathroom was horrible. Windows dirty. Not a clean table in the place. It’s a shame. We were excited to have this in Monroe. Will NOT BE RETURNING. Will let our friends know not to bother. Also not a smile, nod or word from the employees.
Atmosphere: 1
Food: 4
Service: 2
Brooklyn Schiavo
Everyone’s rude slow and its filthy worst chipotle award goes to this one right here.
Atmosphere: 1
Food: 1
Service: 1
Saige Fero
I went for dinner at chipotle. When I started my order I asked for a cheese quesadilla. Instead of giving me a normal sized quesadilla, they gave me a kids one which was tiny. Then I asked for rice on the side and they only gave me one compartment of it. After that, I got my chips. The bag only had 10 chips in it and was 1/6 full. Finally I got home and opened up my quesadilla and it was not cooked. I had to put it in my microwave to cook it. I would not recommend coming here.
Atmosphere: 1
Food: 1
Service: 1
Madeleine Chagnon
Absolutely unreal experience, I completely understand being busy at dinner time but we ordered pickup for 6:30, were told on the app it was “ready for pickup”, arrived to pick up our food only to find it was not in fact ready and would not be until 50 minutes later. 10 people minimum also waiting for pickup orders, tried to cancel on the app only to be told it was “ready on time” because it was pushed through by staff. Two different people ahead of us asked for a manager and both were told there was no manager. DO NOT ORDER PICKUP HERE unless you want it 3-5 business days later.
Atmosphere: 1
Food: 1
Service: 1
Josh Central
Service is *extremely* slow every time I’ve been in.
Charles Aldrich
Staff is terrible, they drag their feet and don’t keep the food topped off. I literally walked out the last time because the wait was so long and the food didn’t look fresh
Atmosphere: 1
Food: 1
Service: 1
Steve FKA Gabe Tube (S.V.)
exceptionally slow service. 6 people left due to the long wait. Then the portions were extra small and stale. Heard rumors that Chipolte has been reducing portions as an overall profit strategy.
Atmosphere: 3
Food: 4
Service: 1
Sonia Kolodziej
SOOOO SALTY. Had to throw out my whole bowl!
Marika Patterson
I thought the other location in Shelton was bad but this one is worse! I ordered a burrito bowl & large chips and guacamole for pick up. Get there and they said there computers went down. Okay, i understand things happen. I waited for 20 mins and not 1 person came up to me and said anything until I said something. Terrible customer service. The best part was that after I said something, they finally came with my order and said sorry, but oh by the way, we don’t have anymore chips but the guacamole is in there. The absolute worse.
Atmosphere: 1
Food: 2
Service: 1
Kerry Mahoney
Quick service, clean bathrooms, good food. Not sure why this place has poor reviews.
Worst burrito I’ve ever eaten took 3 bites and the bottom gave out and got all over my pants employees are fried
Atmosphere: 1
Food: 1
Service: 1
Bella Chase
This store should be closed. Rude customer service, they don’t pay attention to orders, and give old food out claiming to be “fresh”. Blame the app for not being able to read order specifications.
Atmosphere: 1
Food: 1
Service: 1
Peter Michalowski
Guac was expired and rotten when I picked it up
Food: 1
Ross MacLean
Online order is consistently 15-20 late.
James Burn
The young man who helped me was so kind and sweet. I think his name was Jake. Mediocre food and brown guac but Jake was amazing.
Absolutely filthy. Bathroom was horrible. Windows dirty. Not a clean table in the place. It’s a shame. We were excited to have this in Monroe. Will NOT BE RETURNING. Will let our friends know not to bother.
Also not a smile, nod or word from the employees.
Atmosphere: 1
Food: 4
Service: 2
Everyone’s rude slow and its filthy worst chipotle award goes to this one right here.
Atmosphere: 1
Food: 1
Service: 1
I went for dinner at chipotle. When I started my order I asked for a cheese quesadilla. Instead of giving me a normal sized quesadilla, they gave me a kids one which was tiny. Then I asked for rice on the side and they only gave me one compartment of it. After that, I got my chips. The bag only had 10 chips in it and was 1/6 full. Finally I got home and opened up my quesadilla and it was not cooked. I had to put it in my microwave to cook it. I would not recommend coming here.
Atmosphere: 1
Food: 1
Service: 1
Absolutely unreal experience, I completely understand being busy at dinner time but we ordered pickup for 6:30, were told on the app it was “ready for pickup”, arrived to pick up our food only to find it was not in fact ready and would not be until 50 minutes later. 10 people minimum also waiting for pickup orders, tried to cancel on the app only to be told it was “ready on time” because it was pushed through by staff. Two different people ahead of us asked for a manager and both were told there was no manager. DO NOT ORDER PICKUP HERE unless you want it 3-5 business days later.
Atmosphere: 1
Food: 1
Service: 1
Service is *extremely* slow every time I’ve been in.
Staff is terrible, they drag their feet and don’t keep the food topped off. I literally walked out the last time because the wait was so long and the food didn’t look fresh
Atmosphere: 1
Food: 1
Service: 1
exceptionally slow service. 6 people left due to the long wait. Then the portions were extra small and stale. Heard rumors that Chipolte has been reducing portions as an overall profit strategy.
Atmosphere: 3
Food: 4
Service: 1
SOOOO SALTY. Had to throw out my whole bowl!
I thought the other location in Shelton was bad but this one is worse! I ordered a burrito bowl & large chips and guacamole for pick up. Get there and they said there computers went down. Okay, i understand things happen. I waited for 20 mins and not 1 person came up to me and said anything until I said something. Terrible customer service. The best part was that after I said something, they finally came with my order and said sorry, but oh by the way, we don’t have anymore chips but the guacamole is in there. The absolute worse.
Atmosphere: 1
Food: 2
Service: 1
Quick service, clean bathrooms, good food. Not sure why this place has poor reviews.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Quesadilla
Restaurantji Recommends
Worst burrito I’ve ever eaten took 3 bites and the bottom gave out and got all over my pants employees are fried
Atmosphere: 1
Food: 1
Service: 1
This store should be closed. Rude customer service, they don’t pay attention to orders, and give old food out claiming to be “fresh”. Blame the app for not being able to read order specifications.
Atmosphere: 1
Food: 1
Service: 1
Guac was expired and rotten when I picked it up
Food: 1
Online order is consistently 15-20 late.
The young man who helped me was so kind and sweet. I think his name was Jake. Mediocre food and brown guac but Jake was amazing.
Atmosphere: 3
Food: 3
Service: 5
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