Domino's Pizza

470 Whalley Ave, New Haven
(203) 624-3317

Recent Reviews

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C Simillian

There is a spanish woman that works there named lily she’s very unprofessional and rude it’s a very unvelcoming environment and as a pregnant woman I shouldn’t have to deal with such attitude to receive food!! This matter needs to be looked into as these type of people shouldn’t be hired if they can’t perform the proper customer service!!

Atmosphere: 1

Service: 1

Fred Soto

Super Rude.. hung up on me..I was getting a glitch online and my account was debited twice for food but the website didn't update.. therefore nothing was going to be sent to me.. after a quick call to my bank.. they said check in with Dominos.. so I called in and this guy kept repeating super fast, questions about my order.. on top of that, his accent was SO THICK I had to ask him again and again to repeat himself to this he just started talking faster..then he hung up on me.. supremely annoying..what customer service you have.. If you're gonna charge me a $6 fee to deliver my food then ask for another $6 as a suggested tip so im paying nearly $45 for impulse pizza.. then have some damn class.. so annoying.. Probably never eating here again.. I'ma go get me some pizza cake and chicken wings instead from somewhere else..

Atmosphere: 1

Food: 3

Service: 1

Aryan Arora

I am vegetarian and they mistakenly put meat on my pizza. When I called in they offered no help

Atmosphere: 3

Food: 1

Service: 1

Trinity the singing Wolfdog

One of the better stores

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Garlic Twist Bread, Chicken Bacon, Medium Pizza, Stuffed Pizza, Deluxe Pizza

el brillan

On Jan 13 or the 16 I ordered 2 extra cheese pizzas during the 50% coupon deal for Jan and I received 2 regular cheese pizzas and didn't notice till I got home I meant to leave a review but either forgot or couldn't find the leave a review so today I went through google because I remembered

Atmosphere: 4

Food: 5

Service: 4

Jenna Wilborne

I ordered a pizza online and because I failed to answer an unknown call they didn’t make my pizza. Drove all the way here for nothing. Do not order here. It’s dirty and the staff suck.

Atmosphere: 1

Food: 1

Service: 1

Steve Weber

Was a great dominos location but something has changed very recently with the quality. Anymore
I don’t know what I’m going to get with my order. Too many bad experiences to keep ordering.

Atmosphere: 2

Food: 2

Service: 2

afrid mahmud

It’s almost Burn and smell also burn ..

Franlix Hernandez

Bad service, there are customers, the Indians who work there are rude. If you make an order to pay in cash, they don't start making it until you get to the store. If you say something about it, they put your name on a red list.?

Store email

The manager on shift decided to hang up the phone when I tried to discuss him the issue at hand with his Uber application not accepting orders and canceling automatic he told me to contact Uber Eats which I did before hand.

Unprofessional, needs retraining no wonder why a lot of people choose other options than this crap.

You managers need to learn how to manage and understand that hanging up on a customer who is expressing problems get you fired. If your area isn't using the app have your system and store locator off. If not check your systems. Since I'm aware on how the application works. You should be paying me for fixing your issue. Instead your manager hangs up the phone?

Real smart

Good luck

Atmosphere: 1

Food: 1

Service: 1

Rhonda Albanese

I got to watch them make my pizza New York style pizza they arre all work and it’s clean in side I was served right away and they wash there hand when they made my pizza u can watch every thing they are doing I love any kinda of pizzas but I do like the lava cakes as well but the nicest thing u can see all seat inside an watch all that’s happening that what I like about it an it was clean ????

Parking: New York style pizza was actually very good like I said the lava cake one of my favorite, but I watched them make my pizza. They put a lot of bacon and a lot of onion on my pizza and it was very good. So I would go back again A-+ +

Recommended dishes: Medium Pizza

Sai Satvik Kottapally

Rude manger not even ready to listen ones order very frustrating behavior towards other co workers no respect towards customers

Atmosphere: 1

Food: 1

Service: 1

MimiBangz Games

Three of us came in for some food around 10:15pm and while we were waiting a lady came in very nicely, stated she bit into two wings and they were undercooked. The manager snapped told her she can’t take it back or do anything. When my friend got his wings, naturally because of what just happened, now we’re going to check. He used a fork IN FRONT OF THEM and the habanero wings were undercooked and pink STILL. They took his food back though and asked if he wanted it “well done” as if chicken isn’t supposed to be. Then she lied on the phone to her boss saying that she ate half the box and that’s why she didn’t do anything with the previous ladies order. My bread came out fine thank god! I don’t see a ServSafe certification posted anywhere and the guy didn’t know what that was when I asked. All three employees were using their hands in and out of different types ingredients without any care of potential cross contamination. The manager used her phone, played with her hair, proceeded to touch the pos system and make a pizza without washing her hands or putting on gloves. As food service workers ourselves, we all know what bar of customer service and food quality should’ve be met. I definitely will be contacting corporate and not visiting this location again.

Atmosphere: 1

Food: 1

Service: 1

sara mcfadden

The pizza was dry and doughy

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Tater Tots

Samuel Chinonso Ubechu

I wish I could rate less than 1 star because they don't deserve any stars. Their customer service is the worst I have seen in a long while. The lady that took my delivery was extremely rude and uncouth. The delivery took over 1 hour. I had to trash the pizza because it was cold and messed up. Anyways, I've learnt my lessons never to go back there.

Service: 1

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