Customer service sucks . They need another location that stays open late.
Service: 1
Nilthia Jackson
I went and ordered a frozen caramel crème coffee. The guy who took the order kept saying a frozen caramel coffee, I kept correcting him. He proceeds to sell me a frozen caramel coffee, which was disgusting because it was basically a frozen coffee with caramel flavor and one cream which was completely different from what I actually ordered. Upon receiving the order I realized immediately it wasn’t what I wanted. When I returned for a corrected drink he stated they don’t serve the frozen caramel crème coffee at that location. When I asked why he said they just don’t. Which was a lie, he made a mistake and instead of owning up to it he decided to be spiteful and dismissive.
Wisdom
OMG!!! Came to this Dunkin because I didn't like the way my donut, chocolate frosted no sprinkles, looked at the one on upper Whalley across the street from KFC (very nice staff though) Drove to Westville DD across from Burger King, I ordered 3 chocolate frosted w/no sprinkles. Opened the bag before I even pulled off from the window took out a donut and why did it have a curly light colored HAIR ON THE DONUT!!!!!!!!!!!!! I thought I was going to pass out throw up first and then pass out again and throw up again!!!! The employee was still at the window! She had the nerve to act like she had an attitude cause I saw the hair and was freakin' out!!! I told her to just give me my money back and take these disgusting donuts back!!!!!! Happened so fast, I thought uuuugh why didn't I take a picture......... This is exactly why I hadn't had donuts from any DD for soooo long but I just had a taste for one and confirmed my worst fear!!!!!!! THESE FEARS OF UNSANITARY SERVICE IS WHY I STOPPED EATING OUT ANYWHERE 98% OF THE TIME... For drinks when I do! NEVERRRRRR AGAIN I give kudos where it's due but when it's something like this... Forget it.🤢🤮
Service: 1
J.L Wilde
The Ice tea at this location smells like sugar honey ice tea. Wouldn’t recommend that but, friendly staff always!
Atmosphere: 2
Food: 1
Service: 5
Abdul Aziz Nyazi
They are not professional at all cause something is always missing in the order.
The cashier looked very upset
Atmosphere: 3
Food: 3
Service: 5
The girls they are very beautiful and very respectful to the customers
Atmosphere: 5
Food: 5
Service: 5
Night crew is nastiest slowest people ever. Absolutely the worst customer service ever. I will never patronize this location!
Service: 1
Great service!!!! I forgot my wrap and one of the workers took the time to run it out to my car!! Thank you so much
Service: 5
Good except the service
Nice environment
Night Shift guy is too late
Pulled up over an hour before close, saw someone inside but they refused to respond to the drive thru. What a lazy generation of workers.
They are so slow here
Service: 1
They say they're open till 1:00 a.m. but they're not.
I was there at 12:28am and they were already closed.
Service: 1
Restaurantji Recommends
Customer service sucks . They need another location that stays open late.
Service: 1
I went and ordered a frozen caramel crème coffee. The guy who took the order kept saying a frozen caramel coffee, I kept correcting him. He proceeds to sell me a frozen caramel coffee, which was disgusting because it was basically a frozen coffee with caramel flavor and one cream which was completely different from what I actually ordered. Upon receiving the order I realized immediately it wasn’t what I wanted. When I returned for a corrected drink he stated they don’t serve the frozen caramel crème coffee at that location. When I asked why he said they just don’t. Which was a lie, he made a mistake and instead of owning up to it he decided to be spiteful and dismissive.
OMG!!! Came to this Dunkin because I didn't like the way my donut, chocolate frosted no sprinkles, looked at the one on upper Whalley across the street from KFC (very nice staff though) Drove to Westville DD across from Burger King, I ordered 3 chocolate frosted w/no sprinkles. Opened the bag before I even pulled off from the window took out a donut and why did it have a curly light colored HAIR ON THE DONUT!!!!!!!!!!!!! I thought I was going to pass out throw up first and then pass out again and throw up again!!!! The employee was still at the window! She had the nerve to act like she had an attitude cause I saw the hair and was freakin' out!!! I told her to just give me my money back and take these disgusting donuts back!!!!!!
Happened so fast, I thought uuuugh why didn't I take a picture.........
This is exactly why I hadn't had donuts from any DD for soooo long but I just had a taste for one and confirmed my worst fear!!!!!!!
THESE FEARS OF UNSANITARY SERVICE IS WHY I STOPPED EATING OUT ANYWHERE 98% OF THE TIME... For drinks when I do!
NEVERRRRRR AGAIN
I give kudos where it's due but when it's something like this... Forget it.🤢🤮
Service: 1
The Ice tea at this location smells like sugar honey ice tea. Wouldn’t recommend that but, friendly staff always!
Atmosphere: 2
Food: 1
Service: 5
They are not professional at all cause something is always missing in the order.
Service: 1
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