The employees are awesome and it's in downtown New Haven so perfect place if you can't choose what to eat in the morning when you have to get to school or work.
I always receive good service from Diamond when I visit Dunkin for a hot chocolate and a donut. She works so well that she should be promoted right away. A 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts, Donuts
Damien Johnson
Lady at the counter was busy talking with me and one other person in line. Mobile order comes in and says that she can take us first but she flat out refused. What a joke. I always come here on the 3 days I work, bit if I see her there, you aren't getting my money.
Will Simpson
Poor customer service.
Atmosphere: 3
Food: 4
Service: 1
M Kurat
I wish I could give a lower rating; it was quite frustrating. Today, I requested caramel drizzle, and they put caramel inside instead. When I pointed it out, an employee, a black woman around 10 o'clock, started arguing with me, even though she wasn't the one who made my coffee. Another cafe remade it, but unfortunately, they insulted me. If the manager reads my comment, it's clear she shouldn't be working there. The service was impolite; all employees seem rude, but she was especially so. I plan to speak with the manager. I was considering switching from Starbucks to Dunkin, but this experience has changed my mind. Even the rudest Starbucks employee is better than here at Bristo's. If you want to avoid insults, I'd suggest going elsewhere.
Frank Weeden
Woman who took my order was the only professional person , lady making my food had no hat on not in uniform the manager also had not hat on no gloves touching food . I’m going to Starbucks at lest they adhere to food guidelines .
Atmosphere: 1
Food: 1
Service: 1
Byron P
Lady over the counter was more interested in talking about shoes than servicing her customers. She had an attitude when I was ordering food. I can’t believe the manager allows her to wear a bonnet that is so unprofessional I wouldn’t never come here again.
Food: 4
Service: 3
Sky Crystal
One of the employees was very rude and disrespectful, not only that but she refused to take my order after we had an argument about how rude she was. Her name was Tyiana.
Atmosphere: 1
Food: 1
Service: 1
Melia Hine
I literally just walked into this place before school at 9/25.. at 9:28 and your employee was very rude you was darkest employee there very rude because I asked a simpleConversation about the donuts because there was flies in there it’s out of any one’s control bc it happen at my Dunkin to… so I wanted to know they had flies on them… she processed to be rude bc I asked and didn’t wanna take my order made coworker take the order and at the moment didn’t feelComfortable getting food or drink bc she made me feel treated like retailation
Ive only been to this dunkin once on my first day of work. There were 2 people begging outside and when i went inside, the place was so crowded at like 8:40 am. Luckily, i ordered through the app and it was a very smooth pickup process.However, upon trying to order from them for my second day of work, i realize that this branch specifically doesnt have iced matcha latte???? So sad. Meanwhile the dunkin at yale hospital and at yale have them….it makes no sense why this branch doesnt serve matcha. Whack.
Food: 1
Service: 5
KitKat 2000
Chick with black and blue hair had a MAJOR attitude problem. Two people in the store and she couldn't even take orders without acting like a decent person and staying at the register.
Atmosphere: 1
Food: 4
Service: 1
Ollie Mendyk
It was ok, first time I went lady was SUPER friendly, second time another lady was so rude..
Al Cost
I gave one star because I had too but they get a -0 from me . I've been going to that dunking Donuts. For over 13 years but now it's a place I will not go back too there really slow ,old coffee, bacon that's not Cook through. They took my order and I waited for 25 minutes when I ask about my order they had for got about my order and there was only 4 pepole there so I had to wait another 15 minutes. The worst thing is you order your food just to realize that the bacon is raw and they think that's funny. This Used to be a really good place for your coffee but not anymore . They need to be trained to work with food and how to make fresh coffee
The employees are awesome and it's in downtown New Haven so perfect place if you can't choose what to eat in the morning when you have to get to school or work.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hash Browns, Coolatta, Brownie Batter Donut, Bagels, Donuts, Hazelnut Iced Coffee, Munchkins Donut Hole Treats, Croissant
I always receive good service from Diamond when I visit Dunkin for a hot chocolate and a donut. She works so well that she should be promoted right away. A 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts, Donuts
Lady at the counter was busy talking with me and one other person in line. Mobile order comes in and says that she can take us first but she flat out refused. What a joke. I always come here on the 3 days I work, bit if I see her there, you aren't getting my money.
Poor customer service.
Atmosphere: 3
Food: 4
Service: 1
I wish I could give a lower rating; it was quite frustrating. Today, I requested caramel drizzle, and they put caramel inside instead. When I pointed it out, an employee, a black woman around 10 o'clock, started arguing with me, even though she wasn't the one who made my coffee. Another cafe remade it, but unfortunately, they insulted me. If the manager reads my comment, it's clear she shouldn't be working there. The service was impolite; all employees seem rude, but she was especially so. I plan to speak with the manager. I was considering switching from Starbucks to Dunkin, but this experience has changed my mind. Even the rudest Starbucks employee is better than here at Bristo's. If you want to avoid insults, I'd suggest going elsewhere.
Woman who took my order was the only professional person , lady making my food had no hat on not in uniform the manager also had not hat on no gloves touching food . I’m going to Starbucks at lest they adhere to food guidelines .
Atmosphere: 1
Food: 1
Service: 1
Lady over the counter was more interested in talking about shoes than servicing her customers. She had an attitude when I was ordering food. I can’t believe the manager allows her to wear a bonnet that is so unprofessional I wouldn’t never come here again.
Food: 4
Service: 3
One of the employees was very rude and disrespectful, not only that but she refused to take my order after we had an argument about how rude she was. Her name was Tyiana.
Atmosphere: 1
Food: 1
Service: 1
I literally just walked into this place before school at 9/25.. at 9:28 and your employee was very rude you was darkest employee there very rude because I asked a simpleConversation about the donuts because there was flies in there it’s out of any one’s control bc it happen at my Dunkin to… so I wanted to know they had flies on them… she processed to be rude bc I asked and didn’t wanna take my order made coworker take the order and at the moment didn’t feelComfortable getting food or drink bc she made me feel treated like retailation
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns, Caramel Iced Macchiato, Donuts
Staff were slow not friendly. Coffee was old and
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
If you want good service, skip this DD.
Atmosphere: 1
Food: 5
Service: 1
Ive only been to this dunkin once on my first day of work. There were 2 people begging outside and when i went inside, the place was so crowded at like 8:40 am. Luckily, i ordered through the app and it was a very smooth pickup process.However, upon trying to order from them for my second day of work, i realize that this branch specifically doesnt have iced matcha latte???? So sad. Meanwhile the dunkin at yale hospital and at yale have them….it makes no sense why this branch doesnt serve matcha. Whack.
Food: 1
Service: 5
Chick with black and blue hair had a MAJOR attitude problem. Two people in the store and she couldn't even take orders without acting like a decent person and staying at the register.
Atmosphere: 1
Food: 4
Service: 1
It was ok, first time I went lady was SUPER friendly, second time another lady was so rude..
I gave one star because I had too but they get a -0 from me . I've been going to that dunking Donuts. For over 13 years but now it's a place I will not go back too there really slow ,old coffee, bacon that's not Cook through. They took my order and I waited for 25 minutes when I ask about my order they had for got about my order and there was only 4 pepole there so I had to wait another 15 minutes. The worst thing is you order your food just to realize that the bacon is raw and they think that's funny. This Used to be a really good place for your coffee but not anymore . They need to be trained to work with food and how to make fresh coffee