Dunkin'

889 State St, New Haven
(203) 782-6171

Recent Reviews

Sort by
iServerSide

Came in just used the bathroom so I ordered told the clerk that I was ordering just used the bathroom. She let me order and then told me after the transaction that the bathroom was going to be closed for the rest of the day. The coffee was good, but it doesn't excuse the poor customer service at this location. Instead of a sign that says bathrooms for customers only, it should say bathrooms closed when they are closed. I asked for a refund, but since there's no manager on duty tonight, they couldn't give a refund.

Atmosphere: 1

Food: 1

Service: 1

Lindsay

Horrible. I ordered mobile and order was not made, I checked address and it was this store. They would not refund me! Order was nearly $20! So rude and was late to work due to their arguments and lack of help!

Atmosphere: 1

Food: 1

Service: 1

Denise Oliver

The ladies there are awesome they make you happy Everytime you walk in there I go to chiropractor down street and I stop in there 3 times a week after my visits

Atmosphere: 5

Food: 5

Service: 5

ajokke adeagbo

Yummy 😋. And tasty

Lisa Anakwa

This is a wonderful location. The ladies here are so nice and efficient with the service they provide. It is always so clean and neat. The drink orders are always correct. They toast the croissants, and bagels just right. The coffee never has a burnt taste, and always get the ratios of cream to sugar correct (at least for me).
**accessibility ramp is located at the back of the building **

Atmosphere: 5

Food: 5

Service: 5

Tuba Madre

Extremely disappointing experience.
The store claims to close at 7 PM, but it was already shut down before 6 PM. I placed an online order and arrived shortly after to pick it up, only to find the doors locked and the place completely empty—no staff, no sign. Totally unprofessional and a waste of my time. Won’t be coming back.

Atmosphere: 1

Food: 1

Service: 1

Dulce

I went to order a coffee but my drink got messed up so I went back inside to ask if it can please get remade but the Manager has to most disgusting attitude they should change the management at this place , I will never come here again

Service: 1

Jim C

Ordered a XL hot light and sweet dunkin midnight, got a large regular light at sweet but still charged the XL price. Out of dunkn midnight also.

Atmosphere: 1

Food: 1

Service: 1

Gourav Gourav

Excellent experience Daisha and kate nice and very helpful thank you.

Atmosphere: 5

Food: 5

Service: 5

Christian Moore

Hard to reccomend this tired chain.

Luz Oneida

It's bad when there is a clean person in the group and the others are filthy, who don't want to clean, throw garbage or do anything... the manager or supervisor should get a little stronger about that Because HYGIENE is the most important thing in a place that sells food

Atmosphere: 3

Food: 3

Service: 3

Alison V

Came in on feb 16 and Mobil ordered. My boyfriend’s coffee is usually light and was really dark. The worker barely looked at me. I waited several mins till I asked her to fix me coffee as she was walking away since she wasn’t gonna take me. Looked at me crazy. As I was LEAVING basically out the door wanna talk about some “no thank you”. Dumbas workers who can’t make coffee and can only talk smack when the customer was out the door. I wish I had her name but only thing rememberable about her is her faded blotchy red hair in a claw clip

Daniel Apanecatl

Best in town 100% recommend

Food: 5

Service: 5

Lesly Catota LĂłpez

The lady that took our order was extremely

Atmosphere: 1

Food: 1

Service: 1

Camila :3

The worst customer service and Dunkin I’ve been to. I was never rude to the cashier and she was very rude to me from the beginning. She gave me the order wrong and when I told her she screamed at me and once again was very rude. The manager was not there so it’s been an awful experience. Never come here If I could rate negative stars I would. Needless to say my breakfast was ruinedd

Loading...