Popeyes Louisiana Kitchen
35 Whalley Ave, New Haven
(203) 691-8546
Recent Reviews
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I bought a 12-piece meal, but when I got home I found only 8 pieces and no sauce or ketchup. Also, the employee was angry, and this made me remove this place from my list.
Loved how fast they took my order and had my food ready. Great team
Atmosphere: 5
Food: 5
Service: 5
This place needs closed down not a single worked had gloves on disgusting
Atmosphere: 1
Food: 1
Service: 1
Very rude, my order took 1 hr just to be prepare, never order from here, The employee was sleeping!!!
Atmosphere: 1
Food: 1
Service: 1
Very disappointed with my experience today. I placed a mobile order through DoorDash with a buy one get one deal and politely asked the front crew if I could wait for a fresh batch of chicken. Instead of handling it professionally, someone from the kitchen started shouting about it loudly. Customers should not be treated this way for simply asking for fresh food. Poor customer service and very unprofessional behavior.
Atmosphere: 1
Food: 4
Service: 1
I ordered 3pc tender meal deal they 40 min to prepare my order it happened so many times they work very very slow I decided to not go to this store anymore
Atmosphere: 1
Food: 1
Service: 1
Ordered 5 tenders for my child they gave me spicy tenders girl with colorful braids gave me the order a manager 17.70 for something I didn’t order
Food: 1
Manager is unnecessarily RUDE! She was Speaking about customers while they was leaving and cursing while working the front counter. Made the whole experience very uncomfortable for everyone in the waiting area. Please get better management staff in your restaurant!
Atmosphere: 1
Food: 1
Service: 1
I had a really great experience at this Popeyes location during Easter. The manager, a middle-aged lady, was incredibly kind and welcoming.
I ordered a chicken thigh and drumstick combo, and everything was super fresh — crispy on the outside and really juicy on the inside. You can tell the food was made properly and not sitting around.
I originally had biscuits in my order, but since I didn’t need them, she kindly helped swap them for fries without any hassle. On top of that, she even gave me two complimentary drinks, which was such a nice surprise.
What really stood out was how she treated everyone — not just me. She was friendly, patient, and genuinely caring toward all customers.
The restaurant was also very clean and well maintained.
Definitely one of the best Popeyes experiences I’ve had. I’ll be coming back for sure!
Atmosphere: 5
Food: 5
Service: 5
This is without a doubt the worst food service I've ever seen in my life. I love popeyes but this is genuinely the most horrific establishment i've seen. the workers are horrible. And the online prices are horrible ($14 for a 3 piece non combo). But the in person staff is HORRIBLE too it's insane how this place is still running. I go to Yale so i see it rather regularly and it's still the same employees. I'm only writing this review because somehow this place has a whole 3.4 stars as of now which is gods greatest miracle since the creation of existence itself. See it for yourself if you dare but be warned.
Service: 1
Restaurantji Recommends
Even if you order ahead, it could take half an hour to get your food. Door dash drivers crowd the counter and are rude which makes the workers have to get stern with them, it makes for a tense atmosphere. Lot of different and unpredictable characters walk in so I wouldn't recommend going here overall.
Atmosphere: 3
Food: 4
Service: 3
usually I always have Something good to say about Popeyes but last night’s chicken when I ordered it it definitely was not fresh and I’m talking about the chicken breast Of course it made my stomach hurt and made me have nausea My stomach is sensitive to certain foods. If it’s not fresh my body can tell. I definitely can tell And that chicken didn’t taste or smell fresh at all. The company should deal with that because they can make people sick
Atmosphere: 2
Food: 2
Service: 5
There was a sharp inch-long bone in my chicken sandwich
Atmosphere: 2
Food: 1
Service: 2
Every time bad experience with store and people who work in the store.
They are very very … lazy employees
Atmosphere: 1
Food: 1
Service: 1
Worst worst worst worst worst worst worst worst worst worst worst worst worst...............no comments
Atmosphere: 1
Food: 1
Service: 1
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