Shake Shack New Haven

986 Chapel St, New Haven
(203) 747-8483

Recent Reviews

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Chris J

First time at this chain. The burger and fries were very good!

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Fries, Shackburger

Henry Mow

Shake shack is always awesome!

Atmosphere: 5

Food: 5

Service: 5

Lewis Bower III

I’ve been going to this location since it opened and you can tell that they’re putting a lot of effort to reinvigorate things. Great service, very clean, and the space has been rearranged/cleaned up. Very nice job! Food was also great.

Leah Mcnellis

Michele was my cashier and was so helpful and curtious! I will go back because of her alone!!!!

Atmosphere: 5

Food: 5

Service: 5

Google user unkown

This place is absolutely disgusting. It smells like poo... like literally! I can't believe it, this whole restaurant smells like crap! Whats going on??? Also my fries had hairs in them, we didn't finish and just left, never coming back

Atmosphere: 1

Food: 1

Service: 1

Brenda Planas

Great food and shakes

Atmosphere: 5

Food: 5

Service: 5

Eric Pero

Love the triple bacon burger! Had avocado, lettuce, tomato and fried onions. Delicious but a little pricey ($16) for a burger. I definitely like it better than 5 guys though. Shakes were phenomenal. Will come back.

Atmosphere: 5

Food: 5

Service: 5

Jack Matthews

Great food. Bad customer service. Both times I went I had to ask for my order multiple times after it was already bagged up and ready to go.

Atmosphere: 5

Food: 5

Service: 1

Gabriel Desmarest

Very good lunch at Shake Shack, my favorite fast food.

Atmosphere: 5

Food: 5

Service: 4

Matthew Klein

Wildly overpriced, ridiculously small portions and a very long wait.

Not worth it.

Atmosphere: 1

Food: 2

Service: 2

M. Castillo

Ordered from UberEats. Always get great food from ShakeShack but they gave me fried bread for a chicken shack and didn’t even give me my fries and pickles.

Food: 1

Service: 1

Dale Miller

Chicken Sunday is the dumbest promotion ever. Fast food places should be closed on Sunday!

Atmosphere: 2

Food: 2

Service: 2

John Kim

Nice, clean, spacious shake shack, and the burger and fries are great

Atmosphere: 5

Food: 4

Service: 5

Joe Med

consistency regardless of busy days

Atmosphere: 5

Food: 5

Service: 5

Ethan R

The burger is disgusting. It’s the most dried out, poorly assembled blob of mush that looks like someone sat on and stepped on before giving it to me. It’s the worst burger I’ve ever had and wonder why I’d ever return to shake shack. The meat is nasty and dried out. The veggies are mush and falling out. The patties are not centered in the buns. Pure garbage. I could go on and on. Not 1 redeeming thing about shake shake burgers.

Atmosphere: 3

Food: 1

Service: 4

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