We received excellent care for my daughter's recent admission to 7-3. Her nurses Laura, Kelsey and especially Kate were amazing and put her at ease. Thank you for the excellent medical attention but even more so for the kindness and empathy you showed to our family.
Z Z
Worst. Kid needs to see ent doctor and they say 3 months wait. It is ridiculous considering all the money paid to Yale health insurance. Very disappointing.If you go with other clinic that have specialist, Yale insurance does not cover you a penny. What a joke.
Darlene Steponkus
Haven’t even gotten to bring my child here yet and I am leaving 1 star. Was promised a call back in December to schedule an appointment for my daughter to have completed by January 21. She had to be on a months worth of antibiotics. Never got a call. I call them in January and they just scheduled an appointment that we couldn’t make. I immediately schedule an appointment after having to find coverage for my own patients. We get pushed back over a month. 1 business day prior to her appointment they leave me a voicemail saying the appointment was made “in error.” As someone who works in healthcare, the scheduling department is terrible. They don’t confirm appointments and cancel last minute. Save yourself the trouble and frustration.
Heather LaJeunesse
The worst experience!! They make an appointment then change it without confirming with you! Apparently that’s normal and ok!?I showed up for my appointment time as a new patient with my preemie baby after a 40 minute drive. After checking in the front hospital I make my way to the desk and they tell me his apt was 45 mins earlier! I tell them I made it for 1130 and no one told me it changed, and since he didn’t have an online account set up I never got any phone calls or notices that they moved my apt up 45 minutes. They refuse to take me and send me home, telling me to call bc they can’t make another appointment. I was upset but polite. I called had them set me up for his account online so I could verify apts.fast forward a month later I get a automated call saying to be at my apt again the time is different. I call upset to see why they keep changing the time. now days before I have to change my work schedule and get there 45 mins earlier. They state they can’t contact the front desk and don’t know why it was changed. To talk to them when I get there. So I show up at my new apt time and ask. They basically say they don’t know why it was changed but too bad and that it’s ok to just change times bc they attempted to contact me. However bc I have a generic voicemail they didn’t leave a message and when I called back no one had any idea why they called. So here I am at the new early time and I proceed to wait for an hour in the waiting room bc they are very busy. After making changes to get out of work early I wouldn’t have had to! Since I didn’t get seen till after my original appointment ….finally see the dr for 2 mins who instead of looking at the chart they order tests they’ve already done and tell me they will follow up with me. They leave the room never come back so I have no clue if that’s it. So I head out to the front desk and say I think I need to check out. Ask if they will be setting up the apt. They say I have to go across to a different desk to do that. I go to the desk and they say I can’t do the appointment there I have to call. Such horrible communication and a bunch of staff who sit around and are incapable of doing anything! I will say everyone was mostly professional and nice. But this is not ok I hoped to get better care and organization from Yale. Healthcare is awful today!
Mad Pikey
We arrived at 430 as the radiology department was closing. We are not from the area, about 2 hrs away. The radiologist Christy I believe was walking out the door when she overheard us talking with the receptionist. My daughter needed her entire body X rayed and she decided to stay past her shift to get it done. I can't thank her enough!
M B
The tech that did my son xrays was rude.
Tom Wiehl
Our pediatrician made a referral here and we had to wait months for an appointment. Less than 24 hours before the appointment, the office contacted us to let us know that the doctor would be unavailable the next day and that there are no available appointments for over a year. The representative was rude and essentially hung up on us. Based on other reviews, I guess I shouldn’t be surprised by this experience.
Victoria Soltis
Don't waste your time here. After several appointments, they never completed a report evaluating my child's feeding or speech. We spent an hour in the car for each 30 minute appointment and they never even addressed his speech as promised. I had to request no students due to my son's shyness (which was added to my son's chart) yet multiple times had to ask for a student to leave. We were told we would have a specific therapist yet they changed our provider. The final straw was when they came out for our appointment 5 minutes before it was supposed to end and I had already gone to the desk to tell them we had to leave because my toddler was getting restless after waiting 45 minutes. We've sought care elsewhere. Now I find out they've been hounding the pediatrician to see why we haven't been going, even though I made clear that we wouldn't be returning and they've made zero effort to contact us directly. All this place cares about is case studies and insurance money. 8 even contacted Yale patient relations and received a dismissive and condescending letter in return. We've been pulling our son from all Yale providers and have been much happier at other places that actually care about children.
Luigi Di Costanzo
Blood Draw Station - My daughter had her blood drawn a few hours ago and she is in so much pain
After a whole nightmare with a different blood draw place I called here and they got my little guy RIGHT in. The woman on the phone was kind. The woman at the desk was kind. Our nurse was AMAZING. Found his vein right away and explained how I could hold him so we could get it done quickly without calling in someone else. And when we came back for our recheck the two nurses that day were amazing with him.
Jackie Sos
My 7-year-old son had vomited for two days and did not want to get out of bed, he was very bad, I called the ambulance and I really loved the treatment that everyone gave me, from the people in the ambulance and the hospital staff, the Doctor carey and the nurse misty, they were all attentive and efficient, all very kind and professional that day my son felt good as he was taken care of immediately. Very satisfied with everybody and the room very clean.
Laura L. Locke
I would leave less than 1 star if was an option. The call center staff are rude, do not know the names of doctors or specialties they are scheduling for. Argue that there is no such doctor when you are accurately spelling the physicians name. also, when you have a patient who is required to see many specialists, it would be helpful and appreciated that someone is able to help coordinate appointments as many of us travel a great distance to be seen. Not sure when the change of ease and professional took place but what I have experienced in the past 15 months or so has not been a change for the better.
Laura Locke
I would leave less than 1 star if was an option. The call center staff are rude, do not know the names of doctors or specialties they are scheduling for. Argue that there is no such doctor when you are accurately spelling the physicians name. also, when you have a patient who is required to see many specialists, it would be helpful and appreciated that someone is able to help coordinate appointments as many of us travel a great distance to be seen. Not sure when the change of ease and professional took place but what I have experienced in the past 15 months or so has not been a change for the better.
beecool
the worst possible manners on the phone, i rarely leave reviews but the woman was so rude and dismissive that i was actually left staring at my phone in disbelief
We received excellent care for my daughter's recent admission to 7-3. Her nurses Laura, Kelsey and especially Kate were amazing and put her at ease. Thank you for the excellent medical attention but even more so for the kindness and empathy you showed to our family.
Worst. Kid needs to see ent doctor and they say 3 months wait. It is ridiculous considering all the money paid to Yale health insurance. Very disappointing.If you go with other clinic that have specialist, Yale insurance does not cover you a penny. What a joke.
Haven’t even gotten to bring my child here yet and I am leaving 1 star. Was promised a call back in December to schedule an appointment for my daughter to have completed by January 21. She had to be on a months worth of antibiotics. Never got a call. I call them in January and they just scheduled an appointment that we couldn’t make. I immediately schedule an appointment after having to find coverage for my own patients. We get pushed back over a month. 1 business day prior to her appointment they leave me a voicemail saying the appointment was made “in error.” As someone who works in healthcare, the scheduling department is terrible. They don’t confirm appointments and cancel last minute. Save yourself the trouble and frustration.
The worst experience!! They make an appointment then change it without confirming with you! Apparently that’s normal and ok!?I showed up for my appointment time as a new patient with my preemie baby after a 40 minute drive. After checking in the front hospital I make my way to the desk and they tell me his apt was 45 mins earlier! I tell them I made it for 1130 and no one told me it changed, and since he didn’t have an online account set up I never got any phone calls or notices that they moved my apt up 45 minutes. They refuse to take me and send me home, telling me to call bc they can’t make another appointment. I was upset but polite. I called had them set me up for his account online so I could verify apts.fast forward a month later I get a automated call saying to be at my apt again the time is different. I call upset to see why they keep changing the time. now days before I have to change my work schedule and get there 45 mins earlier. They state they can’t contact the front desk and don’t know why it was changed. To talk to them when I get there. So I show up at my new apt time and ask. They basically say they don’t know why it was changed but too bad and that it’s ok to just change times bc they attempted to contact me. However bc I have a generic voicemail they didn’t leave a message and when I called back no one had any idea why they called. So here I am at the new early time and I proceed to wait for an hour in the waiting room bc they are very busy. After making changes to get out of work early I wouldn’t have had to! Since I didn’t get seen till after my original appointment ….finally see the dr for 2 mins who instead of looking at the chart they order tests they’ve already done and tell me they will follow up with me. They leave the room never come back so I have no clue if that’s it. So I head out to the front desk and say I think I need to check out. Ask if they will be setting up the apt. They say I have to go across to a different desk to do that. I go to the desk and they say I can’t do the appointment there I have to call. Such horrible communication and a bunch of staff who sit around and are incapable of doing anything! I will say everyone was mostly professional and nice. But this is not ok I hoped to get better care and organization from Yale. Healthcare is awful today!
We arrived at 430 as the radiology department was closing. We are not from the area, about 2 hrs away. The radiologist Christy I believe was walking out the door when she overheard us talking with the receptionist. My daughter needed her entire body X rayed and she decided to stay past her shift to get it done. I can't thank her enough!
The tech that did my son xrays was rude.
Our pediatrician made a referral here and we had to wait months for an appointment. Less than 24 hours before the appointment, the office contacted us to let us know that the doctor would be unavailable the next day and that there are no available appointments for over a year. The representative was rude and essentially hung up on us. Based on other reviews, I guess I shouldn’t be surprised by this experience.
Don't waste your time here. After several appointments, they never completed a report evaluating my child's feeding or speech. We spent an hour in the car for each 30 minute appointment and they never even addressed his speech as promised. I had to request no students due to my son's shyness (which was added to my son's chart) yet multiple times had to ask for a student to leave. We were told we would have a specific therapist yet they changed our provider. The final straw was when they came out for our appointment 5 minutes before it was supposed to end and I had already gone to the desk to tell them we had to leave because my toddler was getting restless after waiting 45 minutes. We've sought care elsewhere. Now I find out they've been hounding the pediatrician to see why we haven't been going, even though I made clear that we wouldn't be returning and they've made zero effort to contact us directly. All this place cares about is case studies and insurance money. 8 even contacted Yale patient relations and received a dismissive and condescending letter in return. We've been pulling our son from all Yale providers and have been much happier at other places that actually care about children.
Blood Draw Station - My daughter had her blood drawn a few hours ago and she is in so much pain
The tech that did my son xrays was rude.
Restaurantji Recommends
After a whole nightmare with a different blood draw place I called here and they got my little guy RIGHT in. The woman on the phone was kind. The woman at the desk was kind. Our nurse was AMAZING. Found his vein right away and explained how I could hold him so we could get it done quickly without calling in someone else. And when we came back for our recheck the two nurses that day were amazing with him.
My 7-year-old son had vomited for two days and did not want to get out of bed, he was very bad, I called the ambulance and I really loved the treatment that everyone gave me, from the people in the ambulance and the hospital staff, the Doctor carey and the nurse misty, they were all attentive and efficient, all very kind and professional that day my son felt good as he was taken care of immediately. Very satisfied with everybody and the room very clean.
I would leave less than 1 star if was an option. The call center staff are rude, do not know the names of doctors or specialties they are scheduling for. Argue that there is no such doctor when you are accurately spelling the physicians name. also, when you have a patient who is required to see many specialists, it would be helpful and appreciated that someone is able to help coordinate appointments as many of us travel a great distance to be seen. Not sure when the change of ease and professional took place but what I have experienced in the past 15 months or so has not been a change for the better.
I would leave less than 1 star if was an option. The call center staff are rude, do not know the names of doctors or specialties they are scheduling for. Argue that there is no such doctor when you are accurately spelling the physicians name. also, when you have a patient who is required to see many specialists, it would be helpful and appreciated that someone is able to help coordinate appointments as many of us travel a great distance to be seen. Not sure when the change of ease and professional took place but what I have experienced in the past 15 months or so has not been a change for the better.
the worst possible manners on the phone, i rarely leave reviews but the woman was so rude and dismissive that i was actually left staring at my phone in disbelief