Dunkin'
2368 Berlin Turnpike, Newington
(860) 665-0567
Recent Reviews
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The young man working there today fixed an issue I had with my iced matcha latte and had a great attitude about it. I really appreciate that
Atmosphere: 5
Food: 5
Service: 5
Very rude staff. Barely acknowledged my existence through eye contact, and never even said a single word to me the whole time! No one approached me to take my order, despite calling out several times. Went to the Wendy’s next door where people were much more friendlier.
Atmosphere: 1
Food: 1
Service: 1
From now on ill go the long way to a different dunkin where the staff isn't rude. It's too early for all that. Wow
Atmosphere: 1
Food: 4
Service: 1
Hands down the worst customer service I ever experienced in my life . Lady with the red hair goes “ you’re going to eat all that!?” Unbelievable smh
Bad severe
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
They served me a burnt sausage egg and cheese sandwich to me the two times I visited, and got my drink order wrong - incredibly frustrating, but they also have only one person working in the store so trying to manage multiple orders is probably difficult...Probably wont be back until they get more help.
Atmosphere: 5
Food: 1
Service: 2
Was having a bad morning today… the girl working the drive thru was so kind and friendly (I’m usually not a morning person as it is, but whoever you are, thank you) I didn’t catch her name 3/29/25 at about 7:20 am
Slow service dirty outside litter everywhere
The store manager Dawn here has the rudest disposition I have ever met in customer service
She literally is dismissive,rude,and even though I and two customers where given such a snide disrespectful attitude,I also observed her being completely rude and disrespectful to employees
She was literally intimidating people and needs to be reviewed because my next stop and finding all the channels to report her and how she represents this establishment that has been around for over 30 years
I and my coworkers WILL NOT return to this store until she is removed and that is my every intention
Waste $3 to save $.20. Lol some ppl need to reconsider their positions!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
How do you mess up a cream cheese bagel?
Atmosphere: 2
Food: 1
Service: 2
Bad customer service the employee name summer she is pretty rude not mentioning the way she speak don’t want to put the words here she’s from night shift I went to get three orders for my wife and daughter they were in the hospital and she refuse my orders that it was to many for her to make
Atmosphere: 1
Food: 1
Service: 1
This review only applies to the ladies there THIS morning. They're new. Food was the freshest (hot and crispy- not burnt or undercooked as it has been) since....ever...and the service was fast.
Hope they stick around.
Atmosphere: 5
Food: 5
Service: 5
Can’t get it right .. I started working up the street and past week I been going there and past 5 days I went there for coffee and all 5 days it was wrong or taste wrong .. def check your coffee before you leave because I bet money they
Mess it up
Atmosphere: 2
Food: 3
Service: 1
Actually at night it is a little problematic too many people gather. Its exterior with a car club that makes entry difficult
Atmosphere: 2
Food: 3
Service: 3
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