Moe's Southwest Grill
3145 Berlin Tpke, Newington
(860) 785-8990
Recent Reviews
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Very friendly staff, very grateful
I went to this restaurant with my family of five. It was bogo burrito day we got six burritos meaning that three would be free. If this make sense to you you would be incorrect. I was charged full price plus tip for my order when I asked about the upcharge I was ignored and later rediculed. The manager was clapping her hands at me verbally attacking me. It was embarrassing that one could pay for something and someone could make them out to be a culprit. One of if not the worst interactions at a restaurant I've ever had.
Atmosphere: 1
Food: 2
Service: 1
Ordered via Doordash; The chicken was dry (old) burnt and too salty. No extra chicken and black beans as ordered.
Food: 1
Service: 1
I’m in this restaurant once a week and when I come in, everybody is very friendly and willing to help. Service with a smile for sure food is good
Restaurant is clean and neat
Always a good experience
Atmosphere: 5
Food: 4
Service: 5
Haven’t been to a MOES in a long time so Came here for a quick lunch. I remember now why I stopped coming here. Staff was friendly but the food was not worth what you spend on it. I ordered the stack with chicken. It barely had any chicken in it. Filled with rice and vegetables. I also ordered a chicken enchilada soup and I took one bite and that was all I needed to know , must have been sitting around all day. On a positive note this is a pretty Clean restaurant .
Atmosphere: 3
Food: 2
Service: 3
I went to this Moe’s location and was highly disappointed with the customer service and food quality. When I walked in and placed my order I felt rushed and the two men that were making the food were very stingy with the portions literally putting smaller portions than Moe’s standards when I asked for a little bit more I was met with extreme annoyance from theyre end the only worker that gave a friendly nice customer service was the girl at the register my food wasn’t even cooked all the way when I came home with my stack it was soggy and when I bit into it the cheese inside wasn’t melted I used my air fryer at home to reheat it, I live less than a 10 min drive from the Moe’s stacks dont get soggy instantly. Overall very poor customer service and food quality
Atmosphere: 1
Food: 2
Service: 1
Online orders get skipped out of chips and salsa. I get a teaspoon of salsa and 5 chips pretty often from this location
Atmosphere: 1
Food: 1
Service: 1
Out of sauce, veggies, and seasoned rice 2 hours before closing, when asked they replied with busy from morning
Atmosphere: 3
Food: 3
Service: 1
Many of the requested items were not in my meal. Then items I did not ask for were added. Quite disappointing.
Atmosphere: 1
Food: 1
Service: 1
Clean, great service. Love the food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice place, good food
Atmosphere: 5
Food: 5
Service: 5
I should have known it was going to be bad as soon as I walked in and no one said “Welcome to Moe’s.” Every worker has an attitude, serve very little, and let people skip in line. The food is bland and cold. Waste of money.
Atmosphere: 1
Food: 1
Service: 1
Worst Moes I've been to in multiple states. Rice tastes like store bought instant rice, peppers and onions poorly sautéed, chicken had no flavor.
Atmosphere: 1
Food: 1
Service: 2
Came here for lunch this week. I enjoyed my food and the service was prompt. There was a salsa bar as well. I got the homewrecker burrito and it was filling. Definitely a far better experience in food, cleanliness, and service, than at a very local competitor. Rating it three stars for the limited menu.
Atmosphere: 3
Food: 4
Service: 4
The crew was nice, the food always top tier but the atmosphere was just a plain fast food area
Atmosphere: 4
Food: 5
Service: 5
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