Moe's Southwest Grill

The days of "Welcome to Moe's" have officially come to an end. While no one was overtly rude, none of the employees were particularly friendly either. On a Saturday night, it was clear that there were too many restless employees with nothing to do. Perhaps if customer service improved, the restaurant wouldn’t be so empty. Why go to Moe's anymore when the customer service is lacking and a small selection of add-ons costs over $30? I can just go down the street to Taco Bell for a larger selection, better customer service, and cheaper prices.

Good food and fast. If I'm working in the area or working late. I grab a homewrecker and if I'm really hungry I ask for moe chicken..lol

Atmosphere: 4

Food: 4

Service: 5

This was the most depressing Moe’s I been to they weren’t happy just depressed to be working there. I get time is hard but skimping out on meat just to fill the rest in with rice is crazy. But what’s crazier is watching a crew member mix food around with her finger.

Atmosphere: 1

Food: 1

Service: 1

Terrible experience. Employees are unhelpful and rude. Every time I place an online order they put toppings I didn’t want or order on my food. Good luck getting a refund when they mess up.

Atmosphere: 1

Food: 1

Service: 1

Dry food very little meat .guy hands are shaking just to make sure you got flat spoon of meat. Never again

Not only is the food ALWAYS cold, you will never get the sides you pay for so don't bother. I order delivery while at work and the past 2 times I paid for a side of queso and never received it but am certainly charged for it! I emailed Moes corporate and have not received a response either. Save your money or spend it elsewhere.

Atmosphere: 1

Food: 1

Service: 1

Probably the worst Moe’s location I have ever been to. They were out of tofu when we walked in. Although they made more (which took 15 minutes), it was not busy AT ALL so clearly they were not prepared and didn’t think ahead when they originally ran out. Further, the first girl in the line who pressed the tacos/burritos was very unfriendly and acted pissed off the whole time. The guy next in line was also very unfriendly and was extremely skimpy on the quacamole (less than a teaspoon in each taco). The rest of the employees were fine. Overall, this Moes was incredibly disappointing in so many ways. My group spent as much time waiting for their orders as we would in a sit down restaurant. Avoid this place at all costs.

Service and restaurant is clean, rice however is always undercooked, hard plastic like texture.

Atmosphere: 5

Food: 2

Service: 5

Stale chips and hard rice. Terrible experience.

For too long have I suffered under the roof of Moe’s Southwest Grill, Newington CT. A wasted 12 dollars plus tax and tip that I may as well have flushed down the toilet. The food is nearly flavorless, the chips unsalted, and the benches absolutely filthy, caked with dried guacamole and rancid tomatoes. Never come to this wretched establishment unless you love to waste money and suffer. I should’ve gone to IHOP.

Atmosphere: 1

Food: 1

Service: 1

Asked for ground beef got chicken instead and I ever asked for rice and beans like what?

Atmosphere: 4

Food: 1

Service: 3

Dropped in with my lovely wife for a burrito and a quesadilla. Rude, apathetic workers with zero communication skills. Second person on the assembly line literally just shrugged to communicate.
Chips were stale and crappy and there was no salsa in the bag. I've eaten at other locations and had much better service. Save yourself the frustration and go anywhere else.

Atmosphere: 1

Food: 4

Service: 1

Our branch has ordered food to go and lately we haven't been getting everything we ordered. The rice has been really hard and we haven't received any of our side sauces and our burrito has been dry as well. It's been really disappointing.

It's okay but they can be a little stingy with their meat it's not the workers fault though.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Burrito Bowl

They were closed before 9:00pm on a Monday when the door says 10:00pm. We walked in and were told they were closed with no explanation.