have been visiting this place for 10 years. Always enjoy a great time with family. Great food, super awesome service (staff is always smiling and ready to help) and environment is welcoming to all including kids
Atmosphere: 5
Food: 5
Service: 5
Nadine May
It was very good overall no complaints 👌
Atmosphere: 5
Food: 5
Service: 5
Kieko Vasquez
This one and the Hartford locations are hands down the best Panera’s I have ever been food is amazing and the wait time is decent and the sitting area and bathrooms are always clean and trust me most Panera's that’s not always the case. Love this location and will keep coming .
Atmosphere: 5
Food: 5
Service: 5
Ryan
- The bread was extremely stale and basically inedible - The portions have gotten noticeably smaller since a couple years ago, probably not worth going to Panera anymore to be honest - The cookies were also stale, the baker needs to be fired
Atmosphere: 2
Food: 1
Service: 2
Chris
Ordered a to go order soup for 4 there was no soup in the bowl just broth, it was supposed to come with 4 baguettes they were so small it looks like the picked it off plates of people that had already eaten gross. Also ordered 3 chicken sandwiches had almost no chicken at all again looks like someone already ate half the Meal I will never go to the Berlin turnpike location again gross. I’ll attach pictures. Absolutely trash
Atmosphere: 1
Food: 1
Service: 1
K Apl3ft
We stopped in for lunch as I wanted to try the new Asiago Bagel Chicken sandwich with green godess dressing.
You had the option of going to the kiosk or to the main register. As I still believe in customer service , I went to the person at the register. She was pleasant, but you could tell she was just going through the motions. Did she offer suggestions? No. Did she suggest add ons? No. Did she promote the brand as this was our first time here. Not a chance. She seemed more annoyed that we didn't know what we wanted or how to order it. Well, somehow, we got it all done, and my spouse was dealing with sticker shock. We're things really this expensive? Yup. No one told us how things worked, so we improvised. Found a table, got our drinks, then realized we had to go get our order. Staff was trying to look busy for the most part. When I went to go get our order, I was asked by staff if we had gotten our drinks. I informed them that we had. The look of annoyance was definitely clear.
The outward appearance of the dining area was clean. I give them kudo points for that. The kitchen staff really wasn't too busy but the food was presented nicely.
Now, that Asiago bagel was NOT A BAGEL. it was an Asiago hamburger bun. Call it what it is. Bagels are dense and chewy. I was disappointed when I bit into my sandwich. I purchase those bagels at the grocery store all the time. A bagel it was not. The sandwich was okay. It wasn't awful, but it was bland. I couldn't taste the green godess dressing as there was just a drizzle on the sandwich. My expectations were dashed. 😥 My spouse got the full sandwich of the chicken blta. He said it was okay. We spent $30 for okay sandwiches, 2 bags of chips, two drinks, and one pickle spear. It really wasn't worth it. My spouse needed to use the restroom before leaving and reported that the men's bathroom had a urinal out of order, and trash was all over the place. Ew! I opted not to use the ladies' room for fear of the same. Will I be visiting this facility again? Maybe. You really all know what that truly means. It's overpriced, not what they say it is, but more of an illusion.
Atmosphere: 3
Food: 3
Service: 3
Mary Beth Stanhope
Got served right away. Only went in for a drink, got served right away. The two people I talked to and served me were very friendly!
Atmosphere: 5
Food: 5
Service: 5
Nick Wight
They charge for any cream cheese when you order a bagel now. Who gets a bagel without cream cheese? Uncharges everywhere now a days. No wonder the place was empty.
Atmosphere: 1
Food: 1
Service: 1
Marion Clarke
Went to the drive thru. Our order was correct, and everything was hot and fresh.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Broccoli Cheddar Soup
julie kelley
I have eaten many times in the past at Panera‘s in Newington Connecticut. Last time I Went the prep area was filthy. This time we went around 1115 prior to lunch crowd they had no cheese no tomatoes, no mustard no wheat bread No mayonnaise. I would’ve turned around and walked off, but my husband picked up and he brought home a sandwich with just ham and lettuce on it! Worst experience ever! We’ll never go back.
Menus changed. Food was gross. Won’t eat Panera ever again
Atmosphere: 1
Food: 1
Service: 1
Ben Miller
always out of bread
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Broccoli Cheddar Soup
Ivy Sofianos
I work in the service industry as well, I understand certain confusions about certain things however I find it extremely unprofessional that I have now placed three orders at this location timed intentionally with my work break. And every single time it has not been ready at the scheduled time. I have also been shamed and made fun of for my choices, I don't appreciate the questioning about why I like my food a certain way, it's extremely frustrating and poor customer service. It's frustrating that I schedule my orders around my break just for them to burn up my entire break with an empty store because they didn't want to fill it on time
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Broccoli Cheddar Soup
Ivy Sofianos- Champ
I work in the service industry as well, I understand certain confusions about certain things however I find it extremely unprofessional that I have now placed three orders at this location timed intentionally with my work break. And every single time it has not been ready at the scheduled time. I have also been shamed and made fun of for my choices, I don't appreciate the questioning about why I like my food a certain way, it's extremely frustrating and poor customer service. It's frustrating that I schedule my orders around my break just for them to burn up my entire break with an empty store because they didn't want to fill it on time
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Broccoli Cheddar Soup
Rinchu Abraham
Didn’t received the items ordered and when called no one answer the phone
have been visiting this place for 10 years. Always enjoy a great time with family. Great food, super awesome service (staff is always smiling and ready to help) and environment is welcoming to all including kids
Atmosphere: 5
Food: 5
Service: 5
It was very good overall no complaints 👌
Atmosphere: 5
Food: 5
Service: 5
This one and the Hartford locations are hands down the best Panera’s I have ever been food is amazing and the wait time is decent and the sitting area and bathrooms are always clean and trust me most Panera's that’s not always the case. Love this location and will keep coming .
Atmosphere: 5
Food: 5
Service: 5
- The bread was extremely stale and basically inedible
- The portions have gotten noticeably smaller since a couple years ago, probably not worth going to Panera anymore to be honest
- The cookies were also stale, the baker needs to be fired
Atmosphere: 2
Food: 1
Service: 2
Ordered a to go order soup for 4 there was no soup in the bowl just broth, it was supposed to come with 4 baguettes they were so small it looks like the picked it off plates of people that had already eaten gross. Also ordered 3 chicken sandwiches had almost no chicken at all again looks like someone already ate half the Meal I will never go to the Berlin turnpike location again gross. I’ll attach pictures. Absolutely trash
Atmosphere: 1
Food: 1
Service: 1
We stopped in for lunch as I wanted to try the new Asiago Bagel Chicken sandwich with green godess dressing.
You had the option of going to the kiosk or to the main register. As I still believe in customer service , I went to the person at the register. She was pleasant, but you could tell she was just going through the motions. Did she offer suggestions? No. Did she suggest add ons? No. Did she promote the brand as this was our first time here. Not a chance.
She seemed more annoyed that we didn't know what we wanted or how to order it.
Well, somehow, we got it all done, and my spouse was dealing with sticker shock. We're things really this expensive? Yup.
No one told us how things worked, so we improvised. Found a table, got our drinks, then realized we had to go get our order. Staff was trying to look busy for the most part. When I went to go get our order, I was asked by staff if we had gotten our drinks. I informed them that we had. The look of annoyance was definitely clear.
The outward appearance of the dining area was clean. I give them kudo points for that. The kitchen staff really wasn't too busy but the food was presented nicely.
Now, that Asiago bagel was NOT A BAGEL. it was an Asiago hamburger bun. Call it what it is. Bagels are dense and chewy. I was disappointed when I bit into my sandwich. I purchase those bagels at the grocery store all the time. A bagel it was not. The sandwich was okay. It wasn't awful, but it was bland. I couldn't taste the green godess dressing as there was just a drizzle on the sandwich. My expectations were dashed. 😥
My spouse got the full sandwich of the chicken blta. He said it was okay.
We spent $30 for okay sandwiches, 2 bags of chips, two drinks, and one pickle spear. It really wasn't worth it.
My spouse needed to use the restroom before leaving and reported that the men's bathroom had a urinal out of order, and trash was all over the place. Ew! I opted not to use the ladies' room for fear of the same.
Will I be visiting this facility again? Maybe. You really all know what that truly means.
It's overpriced, not what they say it is, but more of an illusion.
Atmosphere: 3
Food: 3
Service: 3
Got served right away. Only went in for a drink, got served right away. The two people I talked to and served me were very friendly!
Atmosphere: 5
Food: 5
Service: 5
They charge for any cream cheese when you order a bagel now. Who gets a bagel without cream cheese? Uncharges everywhere now a days. No wonder the place was empty.
Atmosphere: 1
Food: 1
Service: 1
Went to the drive thru. Our order was correct, and everything was hot and fresh.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Broccoli Cheddar Soup
I have eaten many times in the past at Panera‘s in Newington Connecticut. Last time I Went the prep area was filthy. This time we went around 1115 prior to lunch crowd they had no cheese no tomatoes, no mustard no wheat bread No mayonnaise. I would’ve turned around and walked off, but my husband picked up and he brought home a sandwich with just ham and lettuce on it! Worst experience ever! We’ll never go back.
Restaurantji Recommends
Menus changed. Food was gross. Won’t eat Panera ever again
Atmosphere: 1
Food: 1
Service: 1
always out of bread
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Broccoli Cheddar Soup
I work in the service industry as well, I understand certain confusions about certain things however I find it extremely unprofessional that I have now placed three orders at this location timed intentionally with my work break. And every single time it has not been ready at the scheduled time. I have also been shamed and made fun of for my choices, I don't appreciate the questioning about why I like my food a certain way, it's extremely frustrating and poor customer service. It's frustrating that I schedule my orders around my break just for them to burn up my entire break with an empty store because they didn't want to fill it on time
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Broccoli Cheddar Soup
I work in the service industry as well, I understand certain confusions about certain things however I find it extremely unprofessional that I have now placed three orders at this location timed intentionally with my work break. And every single time it has not been ready at the scheduled time. I have also been shamed and made fun of for my choices, I don't appreciate the questioning about why I like my food a certain way, it's extremely frustrating and poor customer service. It's frustrating that I schedule my orders around my break just for them to burn up my entire break with an empty store because they didn't want to fill it on time
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Broccoli Cheddar Soup
Didn’t received the items ordered and when called no one answer the phone
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