Subway
3164 Berlin Tpke, Newington
(860) 665-0890
Recent Reviews
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Decided to close at 8:19.. which is is oddly 1 hour and 11 minutes before google says they close.. so either the really bored looking girl behind the counter just didn't want to work or they need to update their hours of operation on Google.
Service: 1
The young lady today at 1:40 that was taking care of clients is very rude. I have a medical condition and I ask to buy water and she said they didn't had any bottle of water. I ask for the fountain water she said I had to buy a cup I said ok. I commented that I had a medical condition and she rudely told me to go to Walmart. I hope her mother don't die of thirst
Service: 1
I ordered online and it was by far the worst experience ever. How come I ordered one BLT and an Ultimate BMT and the bag was the weight of paper, not even heavy. For $20 I got one piece of the protein and barely even a handful of toppings. It’s literally only the bread I paid for at this point. Literally the worst experience ever.
Food: 1
Service: 1
I had a disappointing experience at this Subway location. I placed a pickup order at 11:30 am and waited at the counter. When my order was ready, the elderly cashier asked for my name, which I provided. However, she still seemed unsure and requested to see my phone, putting me in an uncomfortable situation in front of other customers. After verifying my phone, she handed over my order without apologizing or thanking me. Her behavior was rude and unacceptable. I'm not the only one who has had a poor experience here, as I've seen numerous negative comments from other customers. I hope someone from Subway's headquarters reads this and takes action, as it goes against their customer respect policy. Perhaps it's time to consider canceling this franchise and retraining staff to provide better customer service.
Atmosphere: 1
Food: 1
Service: 1
stopped in had some fresh popcorn ? well not fresh not hot it is bagged old popcorn tossed into the popcorn machine what a joke oh and the service is crazy I ordered my popcorn she filled it with crusty old popcorn put on counter in front of me and instead if ringing me up she went over and finished making a grinder for a customer who wasn't even at counter I was only person standing in line and yet made me wait 10 minutes while she fiished up what she was doing then came back to ring me up never again and fresh hot popcorn what a joke
Atmosphere: 3
Food: 2
Service: 1
Tried to redeem a coupon here and the attendant just took it and asked me to leave
Service: 1
There's no way the employee looked at this tomato and thought that this was edible. That was deliberate.Plus the audacity to serve 3 slices of "tomato" on a $12 sandwich.
Food: 1
edit. i return here and when i order a sub, the rude employee couldnt be bothered to tell me that they no longer make just regular meatball sandwiches and that i would be charged extra. piss poor service.all i wanted was a double stacked ham. the idiot kept hearing "deluxe" even when i'm basically shouting "double". then arrogantly says that will be a double charge. told him forget it and left. rudest employee ever. just happened today October 13th 2020 close to noon time
Atmosphere: 1
Food: 1
Service: 1
First of all I give Four stars only because the only Staff Member to help me ..Valerie!!Ask for Valerie she's the reason I come to this location.On July 11, 2023 I was in line the phone order where off the wall and Valerie had the counter line packed. Valerie was whipping out orders and very pleasant with customers..But Her Manager, Aika, was sooo rude and loudly putting Valerie down in front of the patrons !!!Aika wasn't even helping anyone!! Someone in line stepped in to stop the Rude Manager Aika.. from the down grading attack on Valerie, Shame on you Aika!!*Management Please review this matter, Valerie is a real asset to this company and needs to be promoted as Manager!! Time to fire Aika and get back to the excellent service that employees like Valerie provide ..Subway needs Managers like Valerie!!!
Recommended dishes: Buffalo Chicken
Today I had pleasure of having Vallerie make my sandwich. She went over all my choices for Italian style sandwich. She went into details of how fresh everything was. When she made sandwich the portions were perfect!I really was happy I went there!
Restaurantji Recommends
$2:50 for a small icee + tax ... dang .. is not what the add said.. ?
How do i wait 23 minutes when im the only person buying a sandwitch wow the worst the worst customer service I've ever experienced in my life I waited 20 minutes for a simple steak and cheese sand cheese sandwich 23 minutes for 6" steak and cheese sandwich then all I wanted was Mayo and tomatoes and they ran out of mayo I had to wait another 10 minutes for mayo worse worst customer service. Never will go here again????
Very poor customer service, corporate definitely needs to go buy a sandwich with their weekend clothes. They need to make it a priority to wipe down the fountain drink area looks very messy and the litte cup of soda will not get rid of all those fruit flies by itself just looks unsanitary and unprofessional.
The worst subway service. They don’t know what to do and how to make a sald. They are the bad ever. I don’t know how subway hired these people. The young male employee is the worst. He keeps says what what what. He did not hear me. It’s soo bad do not goo there folks
Normally don't eat in subway but when I do I go to this one nice people,fast and clean place
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