We visited this Arby’s location as tourists from out of state. Unfortunately, our experience was very disappointing due to the poor customer service we received from a staff member named Rosa (her name was on her shirt).
From the moment we approached the counter, Rosa seemed visibly irritated. When we asked a simple question—what types of fries they offered—she responded with clear annoyance, making facial expressions as if our questions were a burden. As tourists unfamiliar with Arby’s menu, we were just trying to understand the options before ordering.
From a customer service perspective, first impressions are everything. Employees like Rosa, who lack basic courtesy and enthusiasm, can damage the reputation of a brand in seconds. She does not have the right attitude or interpersonal skills to be interacting with customers, especially in a frontline role. The Angus burger was decent but far from exceptional, and the macaroni was frankly terrible. It’s disappointing to have spent our money at a place that failed to meet even basic expectations.
Atmosphere: 3
Food: 1
Service: 1
Brian Kowalenko
Good was decent. Staff was horrible. Inattentive to customers, swearing at each other. It shouldn’t take a 20 minute wait in-store after you’ve placed an online order and driven to the restaurant.
Atmosphere: 3
Food: 3
Service: 1
Joshua Ghiroli
Arby's is so under rated, did it's great and the staff were very friendly.
Placed an online order and had 8 other customers served right off of the street before me. I raised my concern and was brushed off. If I did not prepay, I would have walked out. In all the food was cold and I waited 28 mins for it. The best part of the experience was the cashier telling me that they have to take care of customers first...lol
Atmosphere: 1
Food: 1
Service: 1
Chad Saunders
This Arby's is the cleanest and most friendliest staff I've ever experienced. All genuine hellos and goodbyes and thank yous. Extremely fast and professional. Thank you for the great food and friendly faces I will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Edward Pangburn
Do not go to the drive thru unless you ok with your order being completely wrong.
Atmosphere: 1
Food: 1
Service: 1
bryan dowling
Just your regular Arby's stop! I thought the beef tasted like dog food it was pretty disgusting 🫣 other than my personal opinion about the RB the food was hot and service was decent and the place was clean! So not bad if you like Arby's!!!!
Its arbys...
Atmosphere: 3
Food: 4
Service: 3
We visited this Arby’s location as tourists from out of state. Unfortunately, our experience was very disappointing due to the poor customer service we received from a staff member named Rosa (her name was on her shirt).
From the moment we approached the counter, Rosa seemed visibly irritated. When we asked a simple question—what types of fries they offered—she responded with clear annoyance, making facial expressions as if our questions were a burden. As tourists unfamiliar with Arby’s menu, we were just trying to understand the options before ordering.
From a customer service perspective, first impressions are everything. Employees like Rosa, who lack basic courtesy and enthusiasm, can damage the reputation of a brand in seconds. She does not have the right attitude or interpersonal skills to be interacting with customers, especially in a frontline role.
The Angus burger was decent but far from exceptional, and the macaroni was frankly terrible. It’s disappointing to have spent our money at a place that failed to meet even basic expectations.
Atmosphere: 3
Food: 1
Service: 1
Good was decent. Staff was horrible. Inattentive to customers, swearing at each other. It shouldn’t take a 20 minute wait in-store after you’ve placed an online order and driven to the restaurant.
Atmosphere: 3
Food: 3
Service: 1
Arby's is so under rated, did it's great and the staff were very friendly.
Atmosphere: 4
Food: 5
Service: 5
Went out of their way to please
Atmosphere: 5
Food: 5
Service: 5
Arby's is my favorite fast food restaurant
Atmosphere: 5
Service: 5
Very fast service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyro, Loaded Curly Fries, Arby's Signature Sandwiches, Mozzerella Sticks, Beef 'N Cheddar, Nuggets
I love Arby's!
Atmosphere: 5
Food: 5
Service: 5
Well for fast food it's not bad .
The staff was attentive courteous and punctual
Enjoyed the roast beef
Recommended dishes: Roast Beef
Restaurantji Recommends
Placed an online order and had 8 other customers served right off of the street before me. I raised my concern and was brushed off. If I did not prepay, I would have walked out. In all the food was cold and I waited 28 mins for it. The best part of the experience was the cashier telling me that they have to take care of customers first...lol
Atmosphere: 1
Food: 1
Service: 1
This Arby's is the cleanest and most friendliest staff I've ever experienced. All genuine hellos and goodbyes and thank yous. Extremely fast and professional. Thank you for the great food and friendly faces I will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Do not go to the drive thru unless you ok with your order being completely wrong.
Atmosphere: 1
Food: 1
Service: 1
Just your regular Arby's stop! I thought the beef tasted like dog food it was pretty disgusting 🫣 other than my personal opinion about the RB the food was hot and service was decent and the place was clean! So not bad if you like Arby's!!!!
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Roast Beef
Un proportional employ they don’t care delivery
Service: 1
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