Arby's
267 Washington Ave, North Haven
(203) 234-7115
Recent Reviews
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AVOID! Ordered 5 different things and not a single item was even slightly warm. The fries were so cold and dried out we ate one each and all spat them out. The other 5 things weren't much better. Gross at best
Atmosphere: 1
Food: 1
Service: 1
EEEEEEEEEEEYUCK!
I knew a guy who ate at Arby's and he died
Staff is spread thin especially at the counter. There was a single person working both the front counter and the window. I purchased the steak nugget sandwich and bowl. Both had chunks of grilled fat covered in spices instead of beef.
Atmosphere: 3
Food: 2
Service: 3
This location is great. Drive through staff is always friendly & patient. Love the curly fries
Atmosphere: 5
Food: 5
Service: 5
I went to try the Steak Nuggets. They were delicious, very tender and flavorful. I hope they make this a regular menu item.
I always give them a shot when something new gets added to the menu and Every time I come here they give me horrible food. I went to try the steak bites and first thing I noticed they were hot but soon as I chewed them you could easily taste that they were microwaved and extremely dry. They charged me $6 for 5 pieces that were not even edible. Never again Arby’s! Do better!
Atmosphere: 2
Food: 1
Service: 3
Its arbys...
Atmosphere: 3
Food: 4
Service: 3
We visited this Arby’s location as tourists from out of state. Unfortunately, our experience was very disappointing due to the poor customer service we received from a staff member named Rosa (her name was on her shirt).
From the moment we approached the counter, Rosa seemed visibly irritated. When we asked a simple question—what types of fries they offered—she responded with clear annoyance, making facial expressions as if our questions were a burden. As tourists unfamiliar with Arby’s menu, we were just trying to understand the options before ordering.
From a customer service perspective, first impressions are everything. Employees like Rosa, who lack basic courtesy and enthusiasm, can damage the reputation of a brand in seconds. She does not have the right attitude or interpersonal skills to be interacting with customers, especially in a frontline role.
The Angus burger was decent but far from exceptional, and the macaroni was frankly terrible. It’s disappointing to have spent our money at a place that failed to meet even basic expectations.
Atmosphere: 3
Food: 1
Service: 1
Good was decent. Staff was horrible. Inattentive to customers, swearing at each other. It shouldn’t take a 20 minute wait in-store after you’ve placed an online order and driven to the restaurant.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Arby's is so under rated, did it's great and the staff were very friendly.
Atmosphere: 4
Food: 5
Service: 5
Went out of their way to please
Atmosphere: 5
Food: 5
Service: 5
Arby's is my favorite fast food restaurant
Atmosphere: 5
Service: 5
Very fast service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyro, Loaded Curly Fries, Arby's Signature Sandwiches, Mozzerella Sticks, Beef 'N Cheddar, Nuggets
I love Arby's!
Atmosphere: 5
Food: 5
Service: 5
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