Surprised at the low rating... been here probably a dozen times and it's very consistent with friendly staff.
Atmosphere: 5
Food: 5
Service: 5
jonathan Haury
lol I will never step foot into your restaurant again I see why you have a 2.8 rating poor attitudes across the board thank you, I will never have to go home this way again. Btw don’t bother the employees by placing an order it was clearly my error for disturbing them .update on 8/1 went to go in to try again you have 3 people mopping the floor at 8 pm and everyone is cleaning , but wait don’t you close at 9pm never mind I went to haven hot chicken where the food is better and they are excited for your business
Atmosphere: 1
Food: 1
Service: 1
Robby G
I go here arguably too often, and am never let down. Evan and the entire team are a great bunch of people, and the food is always great.
Atmosphere: 5
Food: 5
Service: 5
Danny O.
They close at 9pm...it's 825pm when I walk in and they have everything all over the place and they put away the lettuce, onions and tomatoes then I'm told they only have a Mini Sub... I'm a frequent customer and to be told sorry we're closing at 825pm? Really? This is the 3rd time this location has done this so I had to write this...Wonder if the management knows what goes on at night here anytime after 730pm will never come here again Deplorable Service
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Kunze
These other reviews are ridiculous. I’ve been here 10+ times and it is always delicious, consistent quality and timely. Yeah, if you don’t want to wait at all, just order ahead people! Best chain-restaurant sandwiches around, no doubt. Keep up the great work Jersey Mike’s team!!!
Atmosphere: 5
Food: 5
Service: 5
TJ Mack
4 employees, Not one working with another.No management. Great product.Horrible management. EVERY Store.
Atmosphere: 1
Food: 5
Service: 1
Ralph Coppola
Disappointed with Repeated Mistakes & Poor Service
I’ve given Jersey Mike’s in North Haven (Washington Ave) multiple chances, but after my order has been incorrect three times and often missing items, I’ve had enough. When I reached out to management, their only response was a generic apology with no real effort to make things right—not even an offer to compensate for the repeated inconvenience.
Wait times are another major issue. In-store orders often take 20+ minutes, and online orders are just as bad. Even when the store is empty, they don’t prioritize orders that have already been placed, leaving you standing there waiting longer than necessary.
I love Jersey Mike’s, but this location is seriously lacking in customer service, efficiency, and attention to detail. If you’re looking for a quick and accurate meal, I’d suggest going elsewhere.
Atmosphere: 2
Food: 2
Service: 1
Mike Tiedemann
When I placed my order for hot subs, I was told there would be at least a 20 minute wait. You could imagine my confusion when I looked around and saw there was a total of 3 customers in the restaurant. When I questioned why it would be so long, I was told because they have online orders ahead of me. Is this how corporate/ the owner teaches the employees to do business? I’ve worked in food service my whole life; customers inside the restaurant should always be prioritized. You’d rather have people standing around waiting excessive wait times, while people who haven’t even arrived yet are being prioritized. Please, change your service standards.
Javier Nieves
Im not even surprised with the reviews this place already has 😂. 1 star for all 3. Food, service and atmosphere to be honest. 1’ they all look miserable and rude except for 1 kid at the counter. 2’ I go in and I ask for my usual (that gets ordered in Wallingford) can I get a BLT and just please add salami and pepperoni… when I tell you they looked at me like I asked for the godfather at di Bella’s. I mean it’s not rocket science, make a traditional BLT the ways it’s made’ I would hope you know if you chose to work there. And just add pepperoni and salami that’s all. The manager decides to take over at checkout because the workers don’t know what to charge me (my guess) He says he has to charge me for 2 sandwiches because I technically got 2 of them 😂😂. I already didn’t want to argue because the sandwich was for my fiance but really??. You’re charging me the full price of 2 regular sandwich’s because I asked for pepperoni and salami. Not even an “extra toppings charge” or anything else. Charged me 2 sandwiches when I only got 1. Insane honestly. I’ll make sure to just go to subway and ask for my spicy Italian with bacon which is the same exact thing. Last time going to any of these places 1 ruined all for me.
Atmosphere: 1
Food: 1
Service: 1
HOSSAIN SHAHADAT Location
This store doesn’t care delivery I wait 25 minutes just one sandwich 🤬🤬🤬
I love jersey Mikes, I've always had great experiences with this location but bow that I'm paying closer attention I notice the meats do NOT look that fresh and the way they just grab the breads and put the on the counter like that I had to hold my breathe... There was a new guy that had glasses on, he kept touching his forehead, and pushing his glasses up with his hand... The touches the sandwich... I let it slide, then he grabbed his hat maybe 3x and TOUCHED THE MEAT AND BREAD etc, I felt so embarrassed because I reacted like super shocked where j gasped out loud and it startled him and he looked up and I said you just touch your hat then touch my food!? I'm trying not to be weird but his hat was DIRTY!!! I spent $11 on the sandwich, went home and just threw it in the trash, I couldn't unsee what I saw but didn't want to be mean. He did change the gloves when I said oh my gosh you just touched your hat but still he did touch his glasses and forehead then touched the sandwich and had his hands all over the salads and other stuff, I was just so thrown off it makes me sad. There should be an inspection or something at that location to make sure germs aren't spreading around... I can't go back there unfortunately. I'll make my own sandwich less at home. I'm only leaving this review to protect someone else from getting some kind of food borne illness. They need to get checked or get training for the employee to NOT touch themselves, talk over tbe food while making it and just use the wrap the entire time so the bread isn't on the bare counter or something.
Atmosphere: 2
Food: 2
Service: 2
Noble Phantazm
I've gone to this location 5 times. I gave them the benefit of the doubt 5 times.
And yet, every single time, the employees were rude, disrespectful, impatient, and treated me as if i was bothering them....
.... as if they weren't even supposed to be providing a service. What a joke!
Ordering over the phone, the employees treated me the same way.
Not to mention, the food was on par with their attitude and service. Horrible.
GO TO THE ONE ON UNIVERSAL DRIVE (near the Cinemark, Barnes & Nobles, etc)
The Universal Drive Jersey Mike's has friendly employees, and the SAME SUB, SAME INGREDIENTS, was 1000 times better over there than it was at this Washington Ave location.
There's no comparison. The Washington Ave employees must not care at all and im worried their lack of professionalism may show some serious health risks in that place.
After all, if you treat your customers so poorly, how do we know you're even properly servicing them with proper ingredients etc etc? We dont.
I will NEVER eat here again.
Atmosphere: 1
Food: 1
Service: 1
Bill The Bush Man (Bill The Bushman)
First time here Horrible service ! Employees at this location need to get better communication skills and understand that customer is right and the customers needs come first not the other way around. Two thumbs down 👎👎
Steve
The food is good as always from a Jersey Mike's, but service was frustratingly slow. There was only one person in front of me and it took 15 minutes to get my food and get out of the door. One girl was making the sandwiches, while three girls were in the back. I saw one girl playing on her phone while it was charging. Definitely the slowest Jersey Mike's that I have been to, which makes its a no go for a future lunch break.
Food: 5
Service: 2
Harold/Betty Musler
Love, love,love, Jersey Mike's Subs. Always fresh. My favorite on any sub is Mike's way!
Surprised at the low rating... been here probably a dozen times and it's very consistent with friendly staff.
Atmosphere: 5
Food: 5
Service: 5
lol I will never step foot into your restaurant again I see why you have a 2.8 rating poor attitudes across the board thank you, I will never have to go home this way again. Btw don’t bother the employees by placing an order it was clearly my error for disturbing them .update on 8/1 went to go in to try again you have 3 people mopping the floor at 8 pm and everyone is cleaning , but wait don’t you close at 9pm never mind I went to haven hot chicken where the food is better and they are excited for your business
Atmosphere: 1
Food: 1
Service: 1
I go here arguably too often, and am never let down. Evan and the entire team are a great bunch of people, and the food is always great.
Atmosphere: 5
Food: 5
Service: 5
They close at 9pm...it's 825pm when I walk in and they have everything all over the place and they put away the lettuce, onions and tomatoes then I'm told they only have a Mini Sub... I'm a frequent customer and to be told sorry we're closing at 825pm? Really? This is the 3rd time this location has done this so I had to write this...Wonder if the management knows what goes on at night here anytime after 730pm will never come here again Deplorable Service
Atmosphere: 1
Food: 1
Service: 1
These other reviews are ridiculous. I’ve been here 10+ times and it is always delicious, consistent quality and timely. Yeah, if you don’t want to wait at all, just order ahead people! Best chain-restaurant sandwiches around, no doubt. Keep up the great work Jersey Mike’s team!!!
Atmosphere: 5
Food: 5
Service: 5
4 employees, Not one working with another.No management. Great product.Horrible management. EVERY Store.
Atmosphere: 1
Food: 5
Service: 1
Disappointed with Repeated Mistakes & Poor Service
I’ve given Jersey Mike’s in North Haven (Washington Ave) multiple chances, but after my order has been incorrect three times and often missing items, I’ve had enough. When I reached out to management, their only response was a generic apology with no real effort to make things right—not even an offer to compensate for the repeated inconvenience.
Wait times are another major issue. In-store orders often take 20+ minutes, and online orders are just as bad. Even when the store is empty, they don’t prioritize orders that have already been placed, leaving you standing there waiting longer than necessary.
I love Jersey Mike’s, but this location is seriously lacking in customer service, efficiency, and attention to detail. If you’re looking for a quick and accurate meal, I’d suggest going elsewhere.
Atmosphere: 2
Food: 2
Service: 1
When I placed my order for hot subs, I was told there would be at least a 20 minute wait. You could imagine my confusion when I looked around and saw there was a total of 3 customers in the restaurant. When I questioned why it would be so long, I was told because they have online orders ahead of me. Is this how corporate/ the owner teaches the employees to do business? I’ve worked in food service my whole life; customers inside the restaurant should always be prioritized. You’d rather have people standing around waiting excessive wait times, while people who haven’t even arrived yet are being prioritized. Please, change your service standards.
Im not even surprised with the reviews this place already has 😂. 1 star for all 3. Food, service and atmosphere to be honest. 1’ they all look miserable and rude except for 1 kid at the counter. 2’ I go in and I ask for my usual (that gets ordered in Wallingford) can I get a BLT and just please add salami and pepperoni… when I tell you they looked at me like I asked for the godfather at di Bella’s. I mean it’s not rocket science, make a traditional BLT the ways it’s made’ I would hope you know if you chose to work there. And just add pepperoni and salami that’s all. The manager decides to take over at checkout because the workers don’t know what to charge me (my guess)
He says he has to charge me for 2 sandwiches because I technically got 2 of them 😂😂. I already didn’t want to argue because the sandwich was for my fiance but really??. You’re charging me the full price of 2 regular sandwich’s because I asked for pepperoni and salami. Not even an “extra toppings charge” or anything else. Charged me 2 sandwiches when I only got 1. Insane honestly. I’ll make sure to just go to subway and ask for my spicy Italian with bacon which is the same exact thing. Last time going to any of these places 1 ruined all for me.
Atmosphere: 1
Food: 1
Service: 1
This store doesn’t care delivery I wait 25 minutes just one sandwich 🤬🤬🤬
Restaurantji Recommends
I love jersey Mikes, I've always had great experiences with this location but bow that I'm paying closer attention I notice the meats do NOT look that fresh and the way they just grab the breads and put the on the counter like that I had to hold my breathe... There was a new guy that had glasses on, he kept touching his forehead, and pushing his glasses up with his hand... The touches the sandwich... I let it slide, then he grabbed his hat maybe 3x and TOUCHED THE MEAT AND BREAD etc, I felt so embarrassed because I reacted like super shocked where j gasped out loud and it startled him and he looked up and I said you just touch your hat then touch my food!? I'm trying not to be weird but his hat was DIRTY!!! I spent $11 on the sandwich, went home and just threw it in the trash, I couldn't unsee what I saw but didn't want to be mean. He did change the gloves when I said oh my gosh you just touched your hat but still he did touch his glasses and forehead then touched the sandwich and had his hands all over the salads and other stuff, I was just so thrown off it makes me sad. There should be an inspection or something at that location to make sure germs aren't spreading around... I can't go back there unfortunately. I'll make my own sandwich less at home. I'm only leaving this review to protect someone else from getting some kind of food borne illness. They need to get checked or get training for the employee to NOT touch themselves, talk over tbe food while making it and just use the wrap the entire time so the bread isn't on the bare counter or something.
Atmosphere: 2
Food: 2
Service: 2
I've gone to this location 5 times. I gave them the benefit of the doubt 5 times.
And yet, every single time, the employees were rude, disrespectful, impatient, and treated me as if i was bothering them....
.... as if they weren't even supposed to be providing a service. What a joke!
Ordering over the phone, the employees treated me the same way.
Not to mention, the food was on par with their attitude and service. Horrible.
GO TO THE ONE ON UNIVERSAL DRIVE (near the Cinemark, Barnes & Nobles, etc)
The Universal Drive Jersey Mike's has friendly employees, and the SAME SUB, SAME INGREDIENTS, was 1000 times better over there than it was at this Washington Ave location.
There's no comparison. The Washington Ave employees must not care at all and im worried their lack of professionalism may show some serious health risks in that place.
After all, if you treat your customers so poorly, how do we know you're even properly servicing them with proper ingredients etc etc? We dont.
I will NEVER eat here again.
Atmosphere: 1
Food: 1
Service: 1
First time here Horrible service ! Employees at this location need to get better communication skills and understand that customer is right and the customers needs
come first not the other way around. Two thumbs down 👎👎
The food is good as always from a Jersey Mike's, but service was frustratingly slow. There was only one person in front of me and it took 15 minutes to get my food and get out of the door. One girl was making the sandwiches, while three girls were in the back. I saw one girl playing on her phone while it was charging. Definitely the slowest Jersey Mike's that I have been to, which makes its a no go for a future lunch break.
Food: 5
Service: 2
Love, love,love, Jersey Mike's Subs. Always fresh. My favorite on any sub is Mike's way!
Atmosphere: 5
Food: 5
Service: 5
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